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Heritage McKinney Square

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 80 Google reviews · How we rank ›

4.0(80) 65 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise LivingTownhome & Garden-Style CommunitiesPet-Friendly CommunitiesAffordable & Budget-Friendly
Heritage McKinney Square
Location
McKinney
Services
Luxury High-Rise Living, Townhome & Garden-Style Communities, Pet-Friendly Communities
Reviews
80
Ranking
#93 in Luxury High-Rise Living
Best for
New residents seeking personal leasing support and community; pet owners near downtown McKinney with stable internet service.

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-23.

What we found

Staff excellence, particularly Marlene and Shelby, has earned consistent praise for leasing support and problem-solving. Amenities, floor plans, and the downtown location appeal to many residents. However, persistent WiFi failures, package room theft, parking constraints, and noise from the nearby highway and fire station create real friction for others.

Two distinct resident experiences emerge: those prioritizing staff service and community events rate the complex highly. Those relying on stable internet, secure package delivery, or quiet surroundings often regret signing a lease. Management responsiveness to tenant complaints appears to be a weak point.

Praised for
  • attentive, responsive leasing staff
  • modern finishes and unique floor plans
  • active community events and amenities
  • reliable maintenance response
  • walkable to downtown McKinney
Watch-outs
  • unreliable WiFi affecting work-from-home
  • package theft with poor follow-up
  • noisy location near highway and fire station
  • inconsistent maintenance of common areas
  • restrictive guest parking limits
friendly-staffgood-amenitiesgreat-locationnoisy-neighborspackage-theftpoor-maintenanceslow-repairsquiet-community
Best for: New residents seeking personal leasing support and community; pet owners near downtown McKinney with stable internet service.
Think twice if: You work from home full-time, value quiet, or need reliable package security. Parking passes and location noise are limiting factors.

What's working here

  • staff genuinely engages on leasing and move-in
  • modern, unique floor plans
  • walkable to downtown McKinney
  • frequent community activities and pool events

Read this before you tour

  • Leasing agents Marlene, Shelby, and Yazmin individually praised for thoroughness and responsiveness
  • WiFi outages multiple times per week reported across reviews
  • Package room open access leads to recurring theft complaints; office does not consistently follow up
  • Guest parking limited to 6 passes per month; single residents get 1 vehicle registration only
  • Maintenance responds quickly during move-in; quality inconsistent afterward
  • Fire alarm false alarms noted
  • Common area hallways sometimes dirty; grounds described both as spotless and as having maintenance gaps

What residents say

Luxury High-Rise Living
Modern finishes and finishes praised, but older building condition noted; staff attentiveness sets apart experience.
Pet-Friendly Communities
Pet-friendly designation appreciated; unexpected $500 DNA testing fees charged without clear prior lease disclosure.
Affordable & Budget-Friendly
Price-to-value questioned by those experiencing WiFi failure, noise, and inconsistent maintenance.
Townhome & Garden-Style Communities
Unique floor plans praised for being modern and spacious, especially studios.

Side by side with nearby options

  • Rated 4 against a 4.07 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 37% of the businesses in this directory.

Why this score

How We Rank
Star rating 34
Review volume 83
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
57
4
2
3
2
2
3
1
16

Contact the property

Address
300 N McDonald St, McKinney, TX 75069
Open in Google Maps

Last verified 2026-08-22

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-18:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsPet-friendly housingFitness centerBalconies and patios

Credentials claimed:Equal Opportunity Housing, Handicap Friendly

As published by the business on its own website; not independently verified.

Questions we get asked

Is this complex good for working from home?
No. Multiple residents report WiFi cutting out multiple times per week, making remote work unreliable. Management has not resolved this despite complaints.
How secure is the package room?
Not secure. The package room is open access and theft is common. One resident reported 11 packages stolen in 8 months. Office staff review footage but do not consistently follow up.
What is the guest parking situation?
Limited. Registered residents get 6 guest parking passes per month. Single residents can register only 1 personal vehicle; unregistered guest vehicles risk towing.

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Residents consistently praise Davis at the Square for responsive maintenance staff who resolve issues within hours, and office staff by name (Taylor, Jacquelyn, Tiana) who greet visitors warmly and remember pets. The downtown McKinney location puts farmers markets and walking access to bars and shops steps away. Amenities include a pool and gym; monthly resident events round out the community feel. One complaint flags a removed laptop signup tool; another warns that deposits are non-refundable even if your application is rejected. Most moving-day experiences run smooth, though a detailed medical accessibility case showed how far staff will push to help.

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Merritt McGowan Apartments
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Residents repeatedly praise the office team (particularly Ebony and Kia) for warmth, patience, and genuine care during move-in. Maintenance completes repairs within 24 hours, the property stays clean, and security is a real asset. One tenant reported persistent noise, unresolved safety issues, and a contested deposit deduction. Most who stay rate the experience highly and feel welcomed. The staff's responsiveness stands out even among affordable housing. The one critical review suggests noise and management responsiveness gaps exist, though the majority experience doesn't echo this.

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Last updated 2026-08-22