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Mason Apartment Homes

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 161 Google reviews · How we rank ›

3.9(161) 70 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise LivingAffordable & Budget-FriendlyStudent HousingPet-Friendly CommunitiesCorporate & Furnished Housing
Mason Apartment Homes
Services
Luxury High-Rise Living, Affordable & Budget-Friendly, Student Housing
Reviews
161

What we found

Brianna Smith and the leasing team earn consistent praise for genuine warmth and helpfulness during tours and move-ins. Residents report swift repairs, clean grounds, and staff who follow through on promises, with Robbie and maintenance crew earning specific shout-outs. One serious review detailed unit defects at move-in (broken toilet, damaged ceiling, missing appliances), persistent pest and sewage problems, and alleged discriminatory behavior by management, tempering overall confidence in how the property handles tenant issues.

Praised for
  • attentive, welcoming staff (Brianna, Robbie, Sergio, Danny)
  • well-maintained grounds and common areas
  • prompt issue resolution and responsive management
  • clean apartments and property
  • beautiful grounds and amenities
Watch-outs
  • move-in unit defects (broken fixtures, holes, unsecured appliances)
  • pest problems (rats, opossums, raccoons)
  • poor communication and conflicting information from staff
  • alleged discriminatory treatment by management
  • inadequate maintenance response to reported issues
friendly-staffwell-maintainedclean-groundsresponsive-managementpest-issuespoor-maintenanceslow-repairs
Best for: Prospects who value staff attentiveness and quick maintenance response over move-in condition guarantees
Think twice if: Move-in defects and pest problems have occurred; management accountability and communication need improvement

What's working here

  • Exceptional front-office and leasing staff
  • Fast maintenance response and follow-up
  • Well-kept grounds and common areas
  • Staff investment in resident satisfaction

Read this before you tour

  • Brianna Smith: praised repeatedly for welcoming, patient leasing and resident support; goes beyond standard service
  • Robbie Jones: efficient master bath repairs
  • Sergio and Danny: responsive to tenant needs
  • Bridgett: assists with resident issues
  • Unit 1305 documented multiple move-in defects (broken toilet, ceiling holes, damaged bathroom door, missing washer/dryer, loose tiles, pest and sewage issues)

What residents say

Luxury High-Rise Living
Beautiful, well-maintained property; staff professionalism praised, but move-in condition and maintenance responsiveness inconsistent
Pet-Friendly Communities
Pest issues (rats, opossums, raccoons) reported and inadequately resolved
Corporate & Furnished Housing
Staff responsive to resident needs; lease renewals handled without increases

Side by side with nearby options

  • Rated 3.9 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 51% of the businesses in this directory.

Why this score

How We Rank
Star rating 28
Review volume 96
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

The numbers behind the score

5
99
4
14
3
11
2
9
1
28

Contact the property

Address
1300 Eldorado Pkwy, McKinney, TX 75069

Last verified 2026-07-23

When the office is open

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

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Questions we get asked

How quickly does maintenance respond to issues?
Multiple residents report prompt resolution. One tenant noted master bathroom repairs were handled efficiently; another cited several repairs resolved swiftly with excellent communication.
Is the property clean and well-maintained?
Most reviewers describe well-kept grounds, spotless common areas, and clean apartments. One move-in unit experienced significant defects; pest and sewage issues were reported.
What is leasing and front desk staff like?
Brianna Smith, the leasing/front desk representative, is widely praised for professionalism, warmth, and genuine attentiveness. Other staff members including Robbie, Sergio, and Danny are also highlighted for helpfulness.

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1701 at Eldorado Apartments

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Staff and maintenance earn the primary praise: Shawn, Elly, and Eliezer fix problems next business day, while office leads Rosie and Savannah respond quickly and organize resident events that build community feel. A single major complaint involved a denied application with a $200 deposit stuck in limbo for over a month and unanswered calls; most other residents report smooth processes and a "homey" atmosphere that outweighs minor quirks like parking shortages. Detail matters here. Residents consistently name Shawn and Elly in maintenance; past leasing officer Diana also drew five-star mentions for going "above and beyond." Spacious floor plans with separate rooms and closet space appeal to families. The pool is actively used in summer. Short-term lessees and relocating professionals report friction-free onboarding, though application handling may vary.

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The Gables of McKinney
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Front-desk staff and leasing team earn consistent praise for courtesy and patient service, especially Anthony and Jared who help residents navigate applications and tours in Spanish when needed. However, serious maintenance backlogs, alleged code violations, pest issues, and hidden fees cloud the experience; one resident reported roaches, mold, failed pool tests, and unresponsive management over months. The property appears split between strong customer-facing service and weak operational follow-through. Management responsiveness varies widely. Renovated units and recent grounds improvements suggest investment, but aging infrastructure and inconsistent enforcement of policies (parking, pet waste, towing decisions) create frustration.

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Last updated 2026-07-23