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Silver Creek Apartment Homes

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 318 Google reviews · How we rank ›

3.5(318) 60 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Living
Silver Creek Apartment Homes
Service
Luxury High-Rise Living
Reviews
318

What we found

Staff like Sarahi, Destiny, and Letty earn consistent praise for kindness and help with tours and moves. Yet security concerns dominate negative reviews: break-ins in covered parking, non-functional gates residents pay for monthly, and management that offers no help investigating crimes. Maintenance lapses and unexpected billing charges add to frustration.

Recent shift: Positive trend among recent 5-star reviews praising staff (Sarahi, Destiny, Letty) contrasts sharply with very recent (past month) complaints about security and management neglect, suggesting inconsistency in both service quality and management responsiveness.

Praised for
  • knowledgeable, helpful office staff
  • clean apartments upon move-in
  • good amenities (pools, gym)
  • pleasant moving process
Watch-outs
  • security gates malfunction; car break-ins
  • maintenance and pest issues
  • poor management response to crime
  • hidden post-move charges
friendly-staffresponsive-managementpackage-theftpoor-maintenancesecure-parking
Best for: Budget-conscious renters who prioritize low entry price and staff service over security and maintenance.
Think twice if: Security concerns (break-ins, malfunctioning gates) and poor response to crime; maintenance and pest issues reported despite some recent residents seeing no bugs.

What's working here

  • staff praised by name for kindness
  • amenities include multiple pools and 24-hour gym
  • affordable starting rents

Read this before you tour

  • Staff Sarahi, Destiny, Letty, Leticia named in praise for leasing and move-in help
  • Entrance gate functions roughly 40% of the time and has broken bars; residents pay monthly gate fee
  • Management declined to review security camera footage after truck break-in
  • Post-move billing charges appeared on resident's credit without notification
  • Complex has 3 pools and 24-hour fitness center

What residents say

Luxury High-Rise Living
Amenities (pools, gym) liked; security and maintenance gaps undermine luxury positioning

Side by side with nearby options

  • Rated 3.5 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 77% of the businesses in this directory.

Why this score

How We Rank
Star rating 3
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
164
4
26
3
20
2
14
1
94

Contact the property

Address
18949 Marsh Ln, Dallas, TX 75287

Last verified 2026-07-23

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:30
Sunday
Closed

As listed on Google.

In their own words

Services listed
1 bedroom apartments2 bedroom apartmentsswimming poolsfitness centerbarbecue grillpicnic areasFLEX payment options
Published prices
A1 1 bed 1 bath
Starting at $900/month
A3 1 bed 1 bath
Starting at $925/month
B2 2 bed 1 bath
Starting at $1,250/month
B1 2 bed 1 bath
Starting at $1,375/month
B3 2 bed 2 bath
Starting at $1,475/month

As published by the business on its own website; not independently verified.

Enquire about Silver Creek Apartment Homes

Your enquiry goes to the Dallas Apartment Reviews Directory team, who will pass it to Silver Creek Apartment Homes. We only share your details with providers relevant to your request.

Questions we get asked

What is the earliest move-in price?
The website lists 1-bed 1-bath apartments starting at $900 per month (A1 floor plan).
Does the property have a gym?
Yes, a 24-hour fitness center is available to residents.
What security features does the property have?
A gate at the entrance (monthly fee charged) exists, but reviews report it functions only about 40% of the time and has structural damage.

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Staff excellence masks deeper building issues. Leasing team members like Gabriela earn consistent praise for professionalism and follow-through during move-in. However, residents struggle with broken gates that compromise security, months-long waits for AC repairs, and neighbors whose late-night noise and parties go unchecked. Ground maintenance falls short: trash piles, dog waste, and pest problems persist. Deposit returns take half a year or never arrive, and the office is often closed during business hours despite listed availability. Quality of living depends heavily on your unit and neighbors. Some residents report swift maintenance and resolve issues within weeks. Others face sewage backups, wall leaks, and broken appliances without remedy. The complex feels inconsistently managed: a strong property manager cannot be everywhere, and staff who remain struggle to enforce rules or communicate transparently about timelines and rent deductions.

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The Vincent presents a sharp divide between its architectural appeal and resident experience. Reviewers consistently praise the physical units-quartz countertops, stainless steel finishes, floor plans-and specific maintenance staff like Jonathan and Yonatan for rapid, professional repairs. However, this quality masks serious operational failures. The leasing office fails at basic communication: phone calls go unanswered for weeks, promised callbacks vanish, and application processing sits idle for days. This dysfunction extends to property management. Residents report A/C outages lasting months despite repeated requests, overflowing trash bins, unmaintained pools, and slow handling of move-in defects. A system outage forced staff to rely on pen and paper, compounding chaos. Understaffing is acknowledged but unresolved; two office employees cannot manage the workload. The result is a pattern of promises broken after deposits are taken. Multiple residents describe being told units were immediately available, then facing multi-week delays. Others describe paying thousands in hotel bills or tolls while disputes dragged on. One resident waited seven years for an A/C repair until a service manager (Mr. Greg) finally intervened. The regional manager reportedly processes refunds when complaints escalate, suggesting a symptom-treatment rather than systemic fix. The complex attracts residents wanting affordable luxury but delivers unreliability that costs renters money and peace of mind.

Luxury High-Rise Living

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Last updated 2026-07-23