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Birch Apartment Homes

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 495 Google reviews · How we rank ›

3.6(495) 59 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Living
Birch Apartment Homes
Location
Dallas
Service
Luxury High-Rise Living
Reviews
495
Best for
newcomers to first apartments seeking friendly leasing staff and good amenities, if willing to navigate management issues

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-24.

What we found

Five-star reviews praise Juan, Estefani, and maintenance staff for quick, helpful service, and note the location, pool, and gym are solid assets. However, the shift to new management has fractured the experience: residents report slow or ignored repair requests (AC, flooring, lights), rude office staff, frequent pool closures, pest infestations, mounting utility bills, and billing errors. Long-term residents who once felt satisfied now describe the complex as costly, poorly maintained, and harder to deal with under current leadership.

The tension is real and recent. Staff warmth on the leasing side contrasts sharply with complaints about who answers (or doesn't answer) calls and handles disputes. Parking requires paid reservation, utilities spike, and amenities like the pool-which reviewers once enjoyed-now sit idle or problematic. The patio-door welding incident signals a management willing to make drastic moves without resident input.

Recent shift: Sharp decline in satisfaction coincides with new management takeover. Long-term residents note dramatic change from acceptable service to unresponsive, rude staff and unresolved maintenance. Pool access has tightened and amenities are now questioned.

Praised for
  • friendly and helpful staff (Juan, Estefani)
  • responsive maintenance team
  • good pool and fitness amenities
  • safe area and good location
  • responsive maintenance upon request
Watch-outs
  • slow repairs and unresolved maintenance (AC, flooring, lights)
  • new management unresponsive and rude
  • pool frequently closed or poorly maintained
  • pest issues (raccoons, cockroaches)
  • high rent and utilities
  • parking shortage without extra payment
  • patio door welded shut without notice
  • trash and cleanliness problems
  • charge errors and billing disputes
  • unleashed dogs in complex
friendly-staffgood-amenitiesslow-repairspoor-communicationpoor-maintenancenoisy-neighborspest-issuesoverpriced-rentwell-maintained
Best for: newcomers to first apartments seeking friendly leasing staff and good amenities, if willing to navigate management issues
Think twice if: you need quick repairs, consistent pool access, or reliable office responsiveness; new management faces complaints about slow callbacks and poor communication

What's working here

  • staff warmth (Juan, Estefani) on leasing side
  • responsive maintenance team when called
  • pool, gym, dog park on-site
  • good Dallas location near shopping and lake

Read this before you tour

  • Juan and Estefani named as leasing staff who are helpful and kind
  • Briana reported as new management staff by name in critical reviews
  • maintenance team described as responsive and professional upon request (4-star review)
  • AC repair failures cited repeatedly despite summer season
  • patio doors welded shut without resident notification; welding done without apparent hot work permits
  • pool frequently closed on weekends and holidays (Fourth of July cited); green water chemistry issues reported
  • rent increases monthly; water and electricity bills noted as high
  • parking requires paid reservation unless standard spot is unavailable

What residents say

Luxury High-Rise Living
pool and gym praised, but new management communication failures and repair delays undermine luxury positioning

Side by side with nearby options

  • Rated 3.6 against a 4.07 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 96% of the businesses in this directory.

What keeps coming up

helpful staffpoolnew managementtrash valetpest controlapartment tourbeautiful apartmentswelcoming staffcomfortable atmosphereeasy process

Why this score

How We Rank
Star rating 8
Review volume 100
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

The numbers behind the score

5
286
4
34
3
20
2
19
1
136

Contact the property

Address
12610 Jupiter Rd, Dallas, TX 75238
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_onsite_maintenancehas_private_outdoor_spacewelcomes_petshas_swimming_poolhas_onsite_parking

Last verified 2026-08-22

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
1 bedroom apartments2 bedroom apartmentswasher and dryer hookupsstainless steel appliancesfireplaceswimming poolfitness centerdog park
Published prices
Move-in special
one month free plus waived upfront fees

As published by the business on its own website; not independently verified.

Questions we get asked

What is the move-in deal?
One month free rent plus waived upfront fees (per website).
Are repairs handled quickly?
Maintenance responds fast once contacted, but follow-through on complex repairs (AC, flooring) has been slow or incomplete under new management.
Is the pool open year-round?
No. Recent reviews report frequent closures on weekends and holiday weekends for maintenance or chemical balancing.

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Leasing tours and early resident experiences highlight friendly staff like Camara and Ely, clean units, and responsive air-conditioning repairs. Deeper complaints dominate: prolonged outages of hot water and climate control, unreachable office management, slow or missing security deposit returns, and failure to address neighbor smoking that affects other units. The 2.7-star rating across 429 reviews reflects a sharp divide between pre-move approval (five-star tours) and post-move disillusionment.

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Halston Apartments
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Halston attracts strong praise for friendly, professional staff who simplify the leasing process, with gleaming reviews of Estefany, Vallerie, and Stephanie. However, the property is marked by persistent operational failures: elevators frequently break down, pest infestations (roaches, rats, fleas) spread despite treatment claims, cars are repeatedly broken into with no working cameras, and gates hang open. Several tenants report changed pricing mid-application and unresponsive management follow-up, creating a stark split between front-desk charm and backend neglect.

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Winsted at White Rock
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Staff like Patricia and Rosalinda earn consistent praise for attentiveness during leasing and move-in, and maintenance requests get resolved fast. Yet the complex struggles with big-picture issues: management ignores resident emails, the pool sat closed during peak summer with minimal notice, promised unit upgrades never happened, and a separate towing company has wrongfully impounded tenant cars twice in four months, then resisted admitting it. Water pressure is weak and older building systems show their age. For those who land responsive staff and avoid parking drama, living here feels upscale and well-located. For others, it feels unaccountable. Residents deserve transparency on closures and follow-through on lease promises. The towing company's conduct-hiding vehicles and building storage fees-has required police calls to resolve. Recent parking changes now charge for covered spots that were previously free, leaving some renters unable to park near their buildings.

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Last updated 2026-08-22