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Birch Apartment Homes

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 487 Google reviews · How we rank ›

3.7(487) 63 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Living
Birch Apartment Homes
Service
Luxury High-Rise Living
Reviews
487

What we found

Some residents praise the maintenance team and amenities, citing responsive repairs and a well-kept pool. Many others report serious problems: sudden rent hikes, unexplained water charges, unleashed aggressive dogs on the property, theft, cockroaches, water damage ignored for days, and broken leasing promises.

Management communication consistently fails residents. Policies change with minimal notice, applications go unanswered for weeks, and staff provide conflicting information. A management transition in recent months divided the experience sharply. While a few current team members earn specific praise, the organization struggles to enforce basic safety rules and deliver on stated housing terms.

Recent shift: Management change within the last few months caused a sharp divide in resident experience. Older reviews prior to transition report fewer communication issues; newer reviews after transition cite sudden policy changes, inadequate notice, and staff unable to answer resident questions.

Praised for
  • responsive maintenance staff
  • attractive pool and fitness amenities
  • professional front desk team
  • convenient location with nearby shops and lake
  • welcoming atmosphere
Watch-outs
  • management communication failures and sudden policy changes
  • pest issues (cockroaches, raccoons, feral cats)
  • poor security and safety (unleashed dogs, theft, no working cameras)
  • rising rent and high utility bills
  • slow repairs and maintenance neglect
friendly-staffpoor-maintenanceslow-repairspest-issuespackage-theftoverpriced-renthidden-feespoor-communicationsecure-parking
Think twice if: Security and maintenance responsiveness are inconsistent. Verify all lease terms and payment policies in writing before signing.

What's working here

  • maintenance team praised for speed and professionalism
  • swimming pool and fitness center available on-site
  • location near shopping, dining, and outdoor recreation

Read this before you tour

  • Named staff praised: Fidencio (service manager, professional), Veronica (maintenance), front desk team Briana, Andrea, Brigette
  • Recurring safety incidents: third reported unleashed aggressive dog attack; residents called Dallas Animal Control
  • Management transition noted as causing sharp quality drop; residents report sudden Flex payment system changes with one-day notice
  • Water leak in storage closet ignored for Memorial Day weekend; residents experienced respiratory issues; maintenance blamed upstairs neighbor
  • Parking violations: cars towed three times due to rules not included in move-in documents
  • Pool unavailable most of summer due to inspection failure
  • Alarm system malfunction unresolved for 8 months; no working security cameras throughout complex

What residents say

Luxury High-Rise Living
High-rise marketed as luxury but reviews document safety gaps (leashed pet enforcement, security cameras non-functional, crime not disclosed), rising costs, and poor resident communication during management transition.

Side by side with nearby options

  • Rated 3.7 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 93% of the businesses in this directory.

What keeps coming up

helpful staffnew managementtrash valetpest controlpoolapartment tourbeautiful apartmentswelcoming staffcomfortable atmosphereeasy process

Why this score

How We Rank
Star rating 14
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
283
4
35
3
20
2
19
1
130

Contact the property

Address
12610 Jupiter Rd, Dallas, TX 75238
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_fitness_centerhas_onsite_maintenancehas_private_outdoor_spacewelcomes_petshas_swimming_pool

Last verified 2026-07-24

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
1 bedroom apartments2 bedroom apartmentswasher and dryer hookupsstainless steel appliancesfireplaceswimming poolfitness centerdog park
Published prices
Move-in special
one month free plus waived upfront fees

As published by the business on its own website; not independently verified.

Enquire about Birch Apartment Homes

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Questions we get asked

What is the current move-in special?
Their website states one month free rent plus waived upfront fees, though specific lease terms and pricing vary.
Does the complex allow pets?
Yes, the complex is pet-friendly and includes a dog park. However, reviews report repeated incidents of unleashed dogs and poor enforcement of leash policies.
Does the pool stay open year-round?
The complex has a swimming pool, but recent reviews note it was unavailable for most of summer due to inspection failure.

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Halston Apartments
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The leasing team (particularly Estefany, Tania, and Vallerie) earns consistent praise for making the move-in smooth and welcoming, and the complex's pools and fitness amenities draw positive remarks. However, long-term residents report a pattern of safety and maintenance failures: car break-ins happen repeatedly with no security cameras, elevators malfunction for extended periods, gates remain broken and open, and pest problems (roaches, rats, fleas) persist despite treatment requests. The office's response to issues ranges from dismissive to unresponsive, with some staff avoiding follow-up calls and management accused of not listening. Multiple reviewers mention sudden price changes during the application process and difficulty breaking leases. For those staying only briefly, the amenities and staff help mask these problems; those committing to longer leases report escalating frustration.

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Staff named Patricia, Rosalinda, and Cristian earned consistent praise for responsive and friendly service. Leasing and maintenance both handle requests quickly, and common areas stay visibly clean. The shift comes in management communication: residents report unanswered emails, unreturned phone calls, and opaque closures like the summer pool shutdown. Parking enforcement feels punitive, with towing complaints and a recent shift to paid covered spaces. Unit quality gaps persist: promised appliance upgrades never arrive, water pressure falls short, and pest control needs more frequency. The property appeals to people seeking a well-maintained social community with reliable day-to-day service. It falters where management transparency and follow-through matter most.

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Last updated 2026-07-23