Strong praise centers on select staff members who go beyond their roles to solve problems, especially during recent management shifts. Units are quiet and well-kept, located steps from Greenville restaurants and shops. Communication breakdowns plague the leasing office, leaving applicants and residents unable to reach anyone by phone or email, and parking disputes have resulted in vehicles towed from unclear spots.
Recent shift: Management transition in late 2024 caused severe communication failures, though some resolution occurred with individual staff members taking extra responsibility. Earlier years show more consistent positive reviews.
Last verified 2026-07-24
As listed on Google.
Most residents praise Paseo's intimate courtyard setting, walkable Knox-Henderson location, and attentive maintenance. One older complaint flagged poor communication about lease availability; most praise leasing staff Madeleine and Steve for going above expectations.
Staff and location are genuine strengths: residents consistently praise leasing agents like Stephanie and Natalie for their warmth and follow-through, and the Lower Greenville setting puts dining, bars, and the Katy Trail within walking distance. However, the older buildings have real downsides. Thin walls mean you hear neighbors and street noise clearly; maintenance tends to patch rather than solve (leaking windows, broken toilets), and pest issues return yearly. The value proposition weakens if you renew, as existing residents report rent hikes while newer tenants get better rates. Long-term residents love it enough to stay; short-term renters often cite frustration at outdated units, communication gaps, and recurring problems that management addresses slowly.
Five years of five-star reviews from residents credit Courtney Johnson and Brett Doody with making leasing and move-in nearly frictionless, backed by spacious units and strong amenities in a location that justifies the rent for those prioritizing Knox access. Recent residents report a sharp reversal: persistent AC drainage failures that shut down cooling outside business hours, unauthorized billing for parking, thin walls that expose neighbors' schedules, and building security that ignores vehicle theft-issues management has not addressed despite documented complaints.
Last updated 2026-07-23