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The Armstrong at Knox

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 76 Google reviews · How we rank ›

4.1(76) 65 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Living
The Armstrong at Knox
Service
Luxury High-Rise Living
Reviews
76

What we found

Five years of five-star reviews from residents credit Courtney Johnson and Brett Doody with making leasing and move-in nearly frictionless, backed by spacious units and strong amenities in a location that justifies the rent for those prioritizing Knox access. Recent residents report a sharp reversal: persistent AC drainage failures that shut down cooling outside business hours, unauthorized billing for parking, thin walls that expose neighbors' schedules, and building security that ignores vehicle theft-issues management has not addressed despite documented complaints.

Praised for
  • Leasing staff professionalism and warmth
  • Prompt maintenance response
  • Spacious units and strong amenities
  • Prime Knox-Henderson location
Watch-outs
  • AC system design flaw requiring after-hours downtime
  • Thin walls between units
  • Billing errors and slow refunds
  • Security issues with vehicle theft
  • Trash room overflow and maintenance
responsive-managementfriendly-staffgood-amenitiesthin-wallspoor-maintenanceslow-repairsgreat-location
Best for: Young professionals new to Dallas who prioritize location and leasing support over technical reliability.
Think twice if: AC failures requiring off-hours shutdown, unauthorized parking charges, and building security gaps are dealbreakers for you.

What's working here

  • Expert leasing staff (Courtney Johnson and Brett Doody named repeatedly)
  • Prime Knox-Henderson location with Katy Trail access
  • High-quality amenities (resort pool, fitness center)
  • Responsive to move-in coordination

Read this before you tour

  • Courtney Johnson and Brett Doody are the named leasing and management staff credited across multiple recent positive reviews
  • AC system requires routine manual drain by maintenance; cuts cooling off-hours and Sundays without emergency protocol
  • Recent complaint of $500 unpaid refund for charged parking spaces never provided
  • Thin walls noted as revealing neighbors' schedules audibly
  • Trash room overflow reported adjacent to at least one unit
  • Vehicle theft from garage reported; management response not documented

What residents say

Luxury High-Rise Living
Strong leasing and move-in support offset by recent AC design flaw, thin walls, and security/billing failures in occupied units.

Side by side with nearby options

  • Rated 4.1 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 26% of the businesses in this directory.

What keeps coming up

lease processprompt maintenanceleasing office staffmoving experiencewelcoming atmosphereresponsive staffneighborhoodelevatorleasing optionshelpful staff

Why this score

How We Rank
Star rating 39
Review volume 82
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

The numbers behind the score

5
53
4
5
3
5
2
1
1
12

Contact the property

Address
4525 Cole Ave, Dallas, TX 75205
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_parking_lot_paidhas_dog_parkwelcomes_dogs

Last verified 2026-07-24

When the office is open

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Pet-friendly apartmentsOne bedroom apartmentsTwo bedroom apartmentsFitness centerResort-style poolGround-level retailKaty Trail access

As published by the business on its own website; not independently verified.

Enquire about The Armstrong at Knox

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Questions we get asked

Is The Armstrong pet-friendly?
Yes; the property welcomes dogs and has a dog park. The business website lists pet-friendly apartments as a service.
What's the rent range?
One reviewer paid $2,600/month for a small one-bedroom; prices likely vary by unit size and lease date.
How is the move-in process?
Five-star reviews from the past year praise the leasing team for handling documents, logistics, and communication smoothly. Recent reviews do not mention move-in friction.

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Staff and location are genuine strengths: residents consistently praise leasing agents like Stephanie and Natalie for their warmth and follow-through, and the Lower Greenville setting puts dining, bars, and the Katy Trail within walking distance. However, the older buildings have real downsides. Thin walls mean you hear neighbors and street noise clearly; maintenance tends to patch rather than solve (leaking windows, broken toilets), and pest issues return yearly. The value proposition weakens if you renew, as existing residents report rent hikes while newer tenants get better rates. Long-term residents love it enough to stay; short-term renters often cite frustration at outdated units, communication gaps, and recurring problems that management addresses slowly.

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Last updated 2026-07-23