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The Herschel

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 92 Google reviews · How we rank ›

4.8(92) 81 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Living
The Herschel
Service
Luxury High-Rise Living
Reviews
92

What we found

Most residents and tour visitors experience a smooth leasing process with attentive staff and a clean, modern building in a desirable location. Maintenance and housekeeping are consistently praised for responsiveness and professionalism, though one recent review flagged serious management and communication problems after a staffing transition, including failed fire safety inspection and deferred facility upkeep.

Praised for
  • professional, helpful leasing team
  • clean, well-maintained property
  • excellent maintenance and housekeeping staff
  • prime location in Highland Park area
  • welcoming, low-pressure tour experience
Watch-outs
  • management change led to declined service
  • fire inspection not passed, poor communication
  • pool maintenance lapses
  • landscaping decline and pet waste issues
responsive-managementwell-maintainedclean-groundsquiet-communitygreat-locationfriendly-staff
Best for: Professionals seeking modern luxury apartments in a quiet, prestigious neighborhood with attentive service.
Think twice if: Recent management changes have raised concerns about communication, building safety, and facility upkeep among current residents.

What's working here

  • Prime Highland Park location
  • Low-pressure, organized leasing process
  • Responsive maintenance team led by Bobby
  • Spacious, modern floor plans

Read this before you tour

  • Skylar Shields (Community Manager) and Bobby (Maintenance Manager) named as standouts
  • Luke praised by multiple recent tour visitors for leasing support
  • Christopher and Mari cited for maintenance and housekeeping excellence
  • Eight-year resident with positive ongoing experience
  • Fire watch in lobby due to failed annual fire inspection

What residents say

Luxury High-Rise Living
Modern finishes and spacious layouts praised; recent management transition raised resident concerns over safety communication and upkeep.

Side by side with nearby options

  • Rated 4.8 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 33% of the businesses in this directory.

What keeps coming up

no awkward vibesinformative staffclean complexquiet neighborsleasing teamhelpful teamgreat locationapartment conditionfloor plansthoroughness

Why this score

How We Rank
Star rating 76
Review volume 85
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

The numbers behind the score

5
83
4
5
3
0
2
2
1
2

Contact the property

Address
4220 Herschel Ave, Dallas, TX 75219
Open in Google Maps
Attributes
offers_online_appointmentshas_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_wheelchair_accessible_restroomhas_wheelchair_accessible_seatinghas_business_centerhas_elevator

Last verified 2026-07-24

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Apartment rentalsPet-friendly housing
Published prices
Pet fee
$350 non-refundable
Pet rent
$20 monthly

As published by the business on its own website; not independently verified.

Enquire about The Herschel

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Questions we get asked

Is the building pet-friendly?
Yes. Pet fee is $350 non-refundable and pet rent is $20 monthly.
What's the leasing process like?
Reviewers consistently note a relaxed, well-organized tour experience with no high-pressure sales tactics. The team answers questions thoroughly and accommodates walk-ins.
Is there a business center?
Yes, the building has a business center on-site.

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Last updated 2026-07-23