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Capitol at Stonebriar

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 542 Google reviews · How we rank ›

3.8(542) 62 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Living
Capitol at Stonebriar
Service
Luxury High-Rise Living
Reviews
542

What we found

Leasing staff like Darius, Joseidy, and Whitney earn consistent five-star praise for warmth and professionalism. However, recent management changes have upended the community. Residents report mold growth since mid-2025 causing documented health issues, broken EV chargers and doors inactive for years, fire alarms going off repeatedly without notice, and multiple maintenance requests closed without work completed. Security failures are widespread: garage gates remain open, exterior doors do not lock properly, and package theft and car break-ins are routine. The business sends collections notices for amounts already paid, changed renters insurance and internet to mandatory fixed fees ($18 and $60 monthly), and staff remain difficult to reach for weeks.

Specific failures mount across systems: the main elevator was down over a month after resident damage, the business center printer has been broken for a month labeled "temporary," one maintenance technician serves the entire complex, and water damage from poor door sealing floods entryways during cleaning. Residents describe the property as no longer luxury and not worth the rent. A small cohort report positive leasing experiences, but long-term tenants document a steep decline over the past year to eighteen months.

Praised for
  • friendly and helpful staff during leasing
  • spacious amenities and well-maintained grounds (historically)
  • dog park and fitness center
Watch-outs
  • persistent mold and humidity issues affecting health
  • broken security features (gates, doors, fobs)
  • unresponsive management and poor communication
  • collections notices sent for paid amounts
  • maintenance delays and incomplete repairs
  • package theft and vehicle break-ins
  • forced fee increases and mandatory service bundling
poor-maintenancepoor-communicationslow-repairsnoisy-neighborspest-issuespackage-thefthidden-feesoutdated-units
Think twice if: Long-term residents report mold causing health issues, unresponsive management, and broken security features. Recent management changes have worsened service.

What's working here

  • leasing team praised for warmth and attentiveness
  • established amenity suite with pool and dog park
  • high-rise location near Stonebriar retail district

Read this before you tour

  • Staff members praised by name: Darius, Joseidy Castillo, Whitney (manager), Sarah (onboarding). EV chargers inoperable since March/April 2026. Main elevator down over one month after resident damage. Business center printer broken for one month. Fire/water alarms activated repeatedly throughout winter with no resident notice. Deck awning banging against wall, windows whistling in wind, never repaired despite four-plus maintenance requests. Hot water tank required four maintenance visits with only bandaid repairs. Mold documented and tested by residents since May 2025; management inspected only after mold visible in hallway used for showings. One maintenance technician assigned to entire complex. Fob entry system fails; exterior doors do not lock; garage gate remains open 100 percent of the time. Lockers insufficient for package volume; deliveries left unsecured.
  • Previous management company (Cushman and Wakefield) sent collections notices for amounts already paid; current management (Hilltop) blamed for forwarding notices despite no documentation transfer.
  • Recently changed renters insurance from resident-selected plans (12 dollars monthly with 100K property liability) to mandatory fixed Hilltop fee (18 dollars monthly, no coverage). Recently mandated Spectrum Gig internet at 60 dollars monthly with no alternative option.

What residents say

Luxury High-Rise Living
Leasing staff deliver attentive service; building systems (security, utilities, maintenance) fail to meet luxury standards.

Side by side with nearby options

  • Rated 3.8 against a 4.07 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

Why this score

How We Rank
Star rating 21
Review volume 100
Review recency 100
Review sentiment 39
Profile completeness 100
Verification 30

The numbers behind the score

5
344
4
38
3
16
2
19
1
125

Contact the property

Address
9600 Gaylord Pkwy, Frisco, TX 75035
Open in Google Maps

Last verified 2026-08-22

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

In their own words

Services listed
1-bedroom apartments2-bedroom apartments3-bedroom apartmentstownhomespoolfitness centerdog parksky lounge
Published prices
first pet fee
$400 (non-refundable)
second pet fee
$200 (non-refundable)
pet rent per month per animal
$25
annual pet screening fee per pet
$25-$45

As published by the business on its own website; not independently verified.

Questions we get asked

What are the pet fees?
First pet: $400 non-refundable fee plus $25/month rent and $25-$45 annual screening. Second pet: $200 non-refundable fee plus $25/month rent and $25-$45 annual screening.
Can I choose my own renters insurance?
No. Hilltop management now charges a fixed $18/month landlord protection fee with no resident option or property coverage for belongings.
Is internet included?
Spectrum Gig internet is mandatory at $60/month with no alternative provider option.

Similar apartment complexes nearby

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Cortland at Stonebriar

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Cortland at Stonebriar impresses residents with modern design, spacious layouts, and thoughtful amenities, but persistent operational failures undermine the experience. Gate systems fail repeatedly, pest infestations recur despite exterminator visits, and fire alarms sound falsely at all hours. Management communication deteriorates when problems arise; staff enforces rules strictly while ignoring lease-mandated access notices and escalating maintenance issues. Move-out charges shock departing tenants, and hidden fees (fiber internet, towing) frustrate those counting on clarity. Staff like Amanda and Cal deliver genuine warmth in their roles, and the property itself earns consistent praise for its physical appearance. However, the gap between what residents see during touring and what they experience during tenancy widens over time. Lease enforcement, security infrastructure, and basic habitability concerns require urgent attention.

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Staff earn consistent praise for warmth and responsiveness, with long-term residents noting swift repairs and genuine care. Move-in conditions and building systems tell a different story: multiple complaints about broken elevators lasting half a year, dirty or buggy units on arrival, AC failures, and management delays despite resident requests and compensation offers refused.

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Some residents experience friendly staff and responsive maintenance, but many encounter significant friction around fees, repairs, and communication. Leasing staff like Giovanna and Mary earn strong praise, while maintenance technicians Kevin, Hector, and Miguel are often named specifically. The location and amenities draw positive mention. However, sound isolation is poor on lower floors, management changes have left refund processing broken, and some applicants report fees charged then not credited as promised.

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Last updated 2026-08-22