Google Business Profile is the source for the business data shown here, last checked 2026-10-22. Details taken from their website were fetched 2026-10-22.
Leasing staff win the most praise, with several reviewers naming Whitney, Darius, and Joseidy for patient tours and help. Many long-term residents describe a sharp drop in service since a newer management company took over. Repairs often drag on, and phones often go unanswered.
Complaints cluster around maintenance and management follow-through. Reviewers mention a towed car, broken appliances left unrepaired for weeks, unreliable elevators, and gates that do not close. Some also raise mold and noise concerns. Ratings split sharply between leasing visits and day-to-day living.
Last verified 2026-10-22
As listed on Google.
As published by the business on its own website; not independently verified.
Reviewers who praise this Frisco property mostly like the layout, finishes, and amenities. The 4.1 Google rating, from 587 reviews, reflects a split crowd. Many of the 1 and 2 star reviews are recent and focus on the same problems.
Reviewers praise the leasing team, especially Ashley, for patient help with move-ins and transfers. Several residents say staff are kind and that they feel cared for. Many recent complaints, however, focus on the building itself, not the people. Residents report elevators out of service for months, dirty carpets, and smelly hallways. Others describe slow maintenance replies, weak AC, and gates or entrance doors that often fail. Pets get friendly care from some staff, but building upkeep is the main concern.
Many residents praise the office team, especially leasing agents and the property manager, for friendly help and regular community events. Maintenance gets good marks for quick fixes. Several recent reviews, though, describe management entering apartments without notice and fee disputes. Shorter-term renters report the worst problems: unannounced door entries, bug issues, broken AC, and package theft. One reviewer described a rejected application after fees were paid. Reviews are split, so ask about entry notice, fees, and refunds before signing.
Last updated 2026-10-22