Dallas Apartment Reviews Directory
Menu
Start Your Search Call

Caroline Florence

Updated 2026-09-22 · 1,796 reviewed · 193 listed · Scored from 66 Google reviews · How we rank ›

4.5(66) 71 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise LivingPet-Friendly Communities
Caroline Florence
Location
McKinney
Services
Luxury High-Rise Living, Pet-Friendly Communities
Reviews
66
Ranking
#48 in Luxury High-Rise Living
Best for
Residents prioritizing friendly staff and scenic amenities who tolerate construction-quality trade-offs.

Google Business Profile is the source for the business data shown here, last checked 2026-09-22. Details taken from their website were fetched 2026-08-22.

What we found

Staff and management win consistent praise for warmth and responsiveness, with leasing agents like Alyssa, Grace, Alena, and David Coleman earning particular recognition. Residents describe a beautiful, welcoming community where maintenance requests typically get same-day attention and the grounds feel well cared for.

However, unit construction issues undermine the experience for some. Residents report inoperable blinds, loud air-conditioning units, and other defects management cannot resolve. Parking creates friction too: permit delays, limited spots, and a $200 monthly garage fee frustrate newcomers. Additional complaints touch on fluctuating service charges, unexplained pool closures, WiFi instability, and missing EV charging.

Praised for
  • friendly and responsive staff
  • welcoming community atmosphere
  • well-maintained grounds and common areas
  • quick maintenance response
  • smooth leasing process
Watch-outs
  • construction quality and unit defects
  • parking permit delays and limited availability
  • inconsistent and rising fees
  • pool access restrictions without notice
  • WiFi reliability and charges
friendly-staffresponsive-managementwell-maintainedclean-groundspoor-maintenanceslow-repairspackage-theft
Best for: Residents prioritizing friendly staff and scenic amenities who tolerate construction-quality trade-offs.
Think twice if: Construction defects, parking delays, rising fees, and limited guest spots may frustrate cost-conscious or mobility-challenged tenants.

What's working here

  • responsive maintenance staff
  • warm, engaged leasing team
  • beautiful grounds and amenities
  • welcoming move-in experience

Read this before you tour

  • Leasing agents Grace, Alyssa, Alena, and Graciela consistently praised for attentiveness
  • David Coleman from maintenance highlighted for responsiveness and going extra mile
  • Same-day maintenance response documented
  • Pest control treatments include balcony as standard
  • Private garage rental available
  • Parking permit processing delays documented

What residents say

Luxury High-Rise Living
Beautiful, well-maintained property with excellent staff; unit construction defects and rising fees disappoint some residents.
Pet-Friendly Communities
Bark park and pest control services offered; one resident reports no bug issues after requesting preventive pest control.

Side by side with nearby options

  • Rated 4.5 against a 4.07 average across the 161 luxury high-rise living businesses listed here.
  • Has more Google reviews than 32% of the businesses in this directory.

Why this score

How We Rank
Star rating 59
Review volume 79
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
55
4
3
3
2
2
1
1
5

Contact the property

Address
4011 S Custer Rd, McKinney, TX 75070
Open in Google Maps

Last verified 2026-09-22

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

In their own words

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsRooftop terraceResort-style poolCreek-side trailFitness centerCo-working spaces

As published by the business on its own website; not independently verified.

Questions we get asked

How quickly do maintenance requests get handled?
Same-day maintenance response is documented; residents report quick and efficient handling of requests.
Is there guaranteed parking with a lease?
Standard resident parking is available, but permit processing can take several days. Private garages rent for $125-$200 per month. Guest parking is limited to 2 per week with 7 total spots.
What pet amenities are available?
The property has a bark park on-site and offers pest control treatments to prevent bugs and cockroaches.

Similar apartment complexes nearby

Storybook Ranch
67

Storybook Ranch

4.3(55)✓ Google-verifiedPublishes prices

Five-star reviews consistently praise the leasing team-particularly Shine and Regan-for going above and beyond during tours and move-in. The grounds are beautiful, homes well-spaced, and amenities appealing. But one-star and two-star complaints paint a darker picture: severe ant infestations persist despite biweekly pest control, washer-dryer repairs drag for months without clear resolution, and maintenance staff sometimes refuse requests. Parking is scarce, garage design awkward, and one reviewer paid a $300 cleaning fee after move-out despite hiring professional cleaners. The $2 online payment fee, sluggish internet, and communication breakdowns frustrated departing residents.

Senior / 55+ CommunitiesLuxury High-Rise LivingPet-Friendly Communities
View profile
The Adley Craig Ranch Apartments
84

The Adley Craig Ranch Apartments

4.4(261)✓ Google-verified

Residents consistently praise the friendly leasing staff, particularly Michael and Erin, and note that maintenance technician George responds quickly to repair requests. The community feels peaceful, clean, and well-kept, with a homey atmosphere that keeps long-term residents happy.

Senior / 55+ CommunitiesLuxury High-Rise LivingAffordable & Budget-Friendly
View profile
Venue Craig Ranch
84

Venue Craig Ranch

4.9(84)✓ Google-verified

Residents consistently praise the maintenance team, particularly Jose and Alonzo, for rapid response times and professional, courteous repairs. The leasing office and grounds staff earn equal recognition for making move-ins seamless and keeping the property in excellent condition. One tenant noted absence of kids' amenities, though this is a rare note among dozens of glowing accounts of day-to-day living and service quality.

Luxury High-Rise LivingPet-Friendly CommunitiesTownhome & Garden-Style Communities
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22