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Caroline Florence

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 62 Google reviews · How we rank ›

4.5(62) 74 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise LivingPet-Friendly Communities
Caroline Florence
Services
Luxury High-Rise Living, Pet-Friendly Communities
Reviews
62

What we found

Most residents praise the property's modern finishes, scenic setting in Craig Ranch, and staff warmth during move-in. Alyssa, Alena, and Grace stand out for attentive leasing support. The compound falls apart on execution: parking permits take days, garage rentals cost $125–$200 monthly, WiFi charges $75 and drops frequently, and pest control fails despite preventive requests. A small group finds management dismissive of complaints while aggressively enforcing minor rule breaches-one resident reported roach recurrence and poor response despite pest control fees.

Newcomers to the community generally leave happy. Long-term residents hit friction on parking bottlenecks, fee creep, and policy confusion (guest parking caps, unexplained pool closures). The tension appears to be between stellar first impressions and deteriorating experiences once leases begin.

Praised for
  • friendly and responsive staff
  • beautiful, well-maintained grounds
  • quick maintenance service
  • welcoming leasing team
Watch-outs
  • parking delays and limited spots
  • inconsistent extra fees
  • pest control ineffectiveness
  • unresponsive management to resident concerns
responsive-managementwell-maintainedfriendly-staffclean-groundspest-issuespoor-maintenanceslow-repairsgood-amenities
Best for: Renters seeking upscale finishes and strong leasing support; those relocating and wanting a smooth move-in.
Think twice if: Parking is tight and permit processing is slow. Guest parking has strict limits. Extra fees (WiFi $75, garage $125–$200, trash $7–$35) lack transparency. Long-term residents report unresponsive management on maintenance complaints.

What's working here

  • modern finishes and scenic setting
  • attentive leasing agents (Alyssa, Alena, Grace noted)
  • same-day maintenance response
  • thoughtful amenities (pool, co-working, bark park)

Read this before you tour

  • Alyssa, Alena, and Grace highlighted as exceptional leasing staff
  • David Coleman noted for responsive maintenance
  • Same-day maintenance service reported by residents
  • Parking garage rental at $125–$200 monthly
  • WiFi $75 per month (service unreliable)
  • Guest parking limited to approximately 2 per week; only 7 guest spots
  • Preventive pest control offered upon request but ineffective for some residents
  • Trash fee ranges $7–$35 (inconsistent monthly charges)

What residents say

Luxury High-Rise Living
Modern finishes and amenities praised; parking and fee transparency problems diminish the luxury experience.
Pet-Friendly Communities
Bark park available, but limited detail in reviews about the pet program itself.

Side by side with nearby options

  • Rated 4.5 against a 4.07 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 30% of the businesses in this directory.

Why this score

How We Rank
Star rating 58
Review volume 78
Review recency 100
Review sentiment 61
Profile completeness 100
Verification 30

The numbers behind the score

5
51
4
3
3
2
2
0
1
6

Contact the property

Address
4011 S Custer Rd, McKinney, TX 75070
Open in Google Maps

Last verified 2026-08-22

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

In their own words

Services listed
Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsRooftop terraceResort-style poolCreek-side trailFitness centerCo-working spaces

As published by the business on its own website; not independently verified.

Questions we get asked

What's the parking situation like?
Resident parking is limited; permits process slowly (can take several days). Garage rentals cost $125–$200 monthly. Guest parking has about 7 spaces with a strict limit (roughly 2 guests per week).
Does the complex have pest control?
Yes. Residents can request to be added to the regular preventive pest control schedule. Service includes the entire apartment and balcony, but effectiveness varies by resident report.
What extra monthly fees should I expect?
Beyond rent: WiFi is $75 per month (service reportedly unreliable), garage parking is $125–$200, and trash ranges $7–$35. Fee consistency is unclear.

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Last updated 2026-08-22