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Storybook Ranch

Updated 2026-10-22 · 1,892 reviewed · 211 listed · Scored from 57 Google reviews · How we rank ›

4.4(57) 69 composite score See reviews on Google ✓ Google-verified Publishes prices
Townhome & Garden-Style CommunitiesLuxury High-Rise LivingPet-Friendly CommunitiesSenior / 55+ CommunitiesAffordable & Budget-Friendly
Storybook Ranch
Location
McKinney
Services
Townhome & Garden-Style Communities, Luxury High-Rise Living, Pet-Friendly Communities
Reviews
57
Ranking
#3 in Townhome & Garden-Style Communities
Best for
Renters wanting detached homes with yards and strong leasing help in McKinney

Google Business Profile is the source for the business data shown here, last checked 2026-10-22. Details taken from their website were fetched 2026-07-23.

What we found

Reviewers praise the leasing team, especially named staff like Ragen and Shine, for friendly help during tours and move-in. Many say the homes and grounds look good and feel like a real neighborhood.

Some long-term residents report pest problems, slow repairs, and trouble reaching the office. One reviewer said an appliance stayed broken for about a month with no clear fix date.

Praised for
  • Helpful leasing staff during tours and move-in
  • Attractive homes and well-kept grounds
  • Family-friendly, neighborhood feel
  • Amenities like the pool and gym
Watch-outs
  • Pest and insect problems
  • Slow or delayed repairs, including a washer/dryer out for about a month
  • Parking and gate issues
  • Hard to reach the leasing office
friendly-staffwell-maintainedclean-groundsgood-amenitiespest-issuesslow-repairspoor-communicationquiet-communitysecure-parking
Best for: Renters wanting detached homes with yards and strong leasing help in McKinney
Think twice if: Pest control, repair speed, and parking have drawn complaints from some residents. Check these with the office first.

What's working here

  • Single-story detached homes with private yards
  • Named leasing staff praised for helpfulness
  • Pool, fitness center, and nature trails
  • Dog-friendly community with published pet fees

Read this before you tour

  • Leasing staff Ragen and Shine are named in several positive reviews
  • Reviewers mention a washer/dryer repair that stalled for about a month
  • Website lists a $400 pet fee and $25 monthly pet rent
  • Website lists nature trails and single-story detached homes

What residents say

Townhome & Garden-Style Communities
Reviewers like the layout and private yards, though one notes unusual detached-home rows and tight garage access.
Affordable & Budget-Friendly
One tour reviewer called the complex very affordable; a longer-term resident said the fixtures did not match a luxury price.

Side by side with nearby options

  • Rated 4.4 against a 4.19 average across the 71 townhome & garden-style communities businesses listed here.
  • Has more Google reviews than 28% of the businesses in this directory.

Why this score

How We Rank
Star rating 54
Review volume 77
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
46
4
2
3
0
2
2
1
7

Contact the property

Address
3651 S Custer Rd, McKinney, TX 75070

Last verified 2026-10-22

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Single-story detached rental homesPrivate yardsAttached garagesResort-style poolOn-site nature trailsFitness centerDog-friendly community
Published prices
Pet fee
$400
Monthly pet rent
$25

As published by the business on its own website; not independently verified.

Enquire about Storybook Ranch

Your enquiry goes to the Dallas Apartment Reviews Directory team, who will pass it to Storybook Ranch. We only share your details with providers relevant to your request.

Questions we get asked

What does it cost to bring a pet?
The business's website lists a $400 pet fee and $25 monthly pet rent.
Are there detached homes with private yards?
The business's website lists single-story detached rental homes with private yards and attached garages.

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Most reviewers describe a friendly, patient leasing team that helps people through tours and move-in. Maintenance requests often get same-day or quick attention. The community itself is called clean, quiet, and well cared for, with finishes that feel upscale. Not every experience is smooth. One tenant said leasing communication was weak and unresolved, and another said a loud AC blower and inoperable blinds could not be fixed. Parking permits also caused frustration for a new resident.

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Residents and visitors who write reviews keep praising the people here. Leasing staff such as Michael and Erin get named for patient tours and clear answers. Many reviewers call the grounds beautiful, clean, and well kept, and several say they plan to stay or renew. Written feedback is mostly short praise, so the detail is thin. One reviewer said maintenance handled a microwave and other appliance problems well. Another mentioned a daily walk along the creek. Reviewers describe the community as peaceful and quiet. No reviewer raised a clear complaint in the recent text provided.

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Residents describe quick repairs and friendly staff. Many reviews single out maintenance tech Jose for fast fixes on sinks, A/C, and appliances. Reviewers also say the management team responds quickly and the apartments are clean. Beyond maintenance, the office team gets praise too. One resident credits leasing manager Tara and a colleague named Will with helping them renew without stress. Another notes renovated units and upgraded amenities since management changed hands.

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Last updated 2026-10-22