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Storybook Ranch

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 48 Google reviews · How we rank ›

4.3(48) 64 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise LivingPet-Friendly CommunitiesSenior / 55+ Communities
Storybook Ranch
Location
McKinney
Services
Luxury High-Rise Living, Pet-Friendly Communities, Senior / 55+ Communities
Reviews
48
Best for
Residents 55+ seeking a visually appealing community with strong personal service during the tour and move-in.

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-23.

What we found

Leasing agents, especially Ragen, deliver warm, thorough service that shapes many prospective tenants' first impression. Homes are architecturally distinct with good separation between units, and the grounds draw consistent praise.

Appliance repair timelines stretch weeks, internet reliability falls short of advertised speeds, and maintenance response deteriorated after staff turnover. Trash and pest management feel understaffed, garage design limits access for standard cars, and the portal charges an unavoidable fee to pay rent.

Praised for
  • Leasing staff (especially Ragen) goes above and beyond
  • Beautiful grounds and well-designed homes
  • Unique layout with privacy between units
  • Amenities (pool, gym, games center)
  • Professional maintenance team led by Tyrone
Watch-outs
  • Slow repair response for appliances
  • Poor internet speed and reliability
  • Weak maintenance follow-through after leadership change
  • Inadequate trash and dog waste facilities
  • Pest control gaps despite monthly fees
  • Unresponsive leasing office at move-out
  • Poor garage layout makes access difficult
  • Limited window openings in units
  • Pay portal charges $2 convenience fee
  • Unexpected post-move-out cleaning charges
responsive-managementwell-maintainedclean-groundsgood-amenitiespoor-maintenanceslow-repairsfriendly-staff
Best for: Residents 55+ seeking a visually appealing community with strong personal service during the tour and move-in.
Think twice if: People who work from home or need reliable internet; those sensitive to repair delays; residents without compact cars who need easy garage access.

What's working here

  • Distinctive home layouts with privacy between units
  • Welcoming and knowledgeable leasing team
  • Quality amenities (pool, fitness center, nature trails)
  • Dog-friendly with pet community support

Read this before you tour

  • Leasing agent Ragen (or Raegan/Reagan) mentioned by name in 11+ reviews as exceptionally helpful and knowledgeable
  • Maintenance technician Tyrone praised for professionalism and responsiveness
  • Washer/dryer repairs extended beyond one month with no clear timeline; part discontinued
  • Detached garages arranged in face-to-face rows, difficult to navigate with full-size vehicles
  • Internet advertised at 500 Mbps but reviewers report much slower speeds; $50/month service fee
  • One dog waste trash can for entire community, often overflowing
  • Pest control seen once when community opened, then disappeared despite monthly charge
  • Leasing office unresponsive during move-out process; $300 post-move cleaning charge imposed

What residents say

Senior / 55+ Communities
Welcoming atmosphere and attractive design during tours; repair and maintenance issues frustrate long-term residents.

Side by side with nearby options

  • Rated 4.3 against a 4.07 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 23% of the businesses in this directory.

Why this score

How We Rank
Star rating 48
Review volume 73
Review recency 100
Review sentiment 40
Profile completeness 100
Verification 30

The numbers behind the score

5
38
4
2
3
0
2
2
1
6

Contact the property

Address
3651 S Custer Rd, McKinney, TX 75070
Open in Google Maps

Last verified 2026-08-22

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

In their own words

Services listed
Single-story detached rental homesPrivate yardsAttached garagesResort-style poolOn-site nature trailsFitness centerDog-friendly community
Published prices
Pet fee
$400
Monthly pet rent
$25

As published by the business on its own website; not independently verified.

Questions we get asked

What is the pet fee and monthly cost?
Pet fee is $400 with $25 monthly pet rent. The business states it is dog-friendly; there is a community dog park (though one reviewer noted it lacks water, shade, or typical park features).
What internet speed should I expect?
The business advertises 500 Mbps for $50/month, but reviewers report speeds fall far short of that advertised rate.
How quickly are appliance repairs handled?
One resident waited over a month for washer/dryer repair, with parts on backorder and no clear resolution timeline.

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Last updated 2026-08-22