Is there an after-hours emergency contact for maintenance issues?

One resident noted there was no emergency line during their lease; contact the leasing office during business hours to confirm current emergency procedures.

What is included in the base rent?

Base rent covers your unit. Amenity fees ($25/mo), pest control ($7/mo), and trash ($30/mo) are billed separately; parking varies by type ($75–$225/mo).

Who should I ask about leasing if I'm considering moving in?

Reviewers highlight Kimberly and Chi as leasing staff who are responsive and thorough; either name is worth mentioning when calling.

Collin Square Apartments

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 64 Google reviews · How we rank ›

4.3(64) 68 composite score See reviews on Google ✓ Google-verified Publishes prices

Luxury High-Rise LivingAffordable & Budget-FriendlyStudent HousingPet-Friendly CommunitiesTownhome & Garden-Style CommunitiesCorporate & Furnished Housing

Services: Luxury High-Rise Living, Affordable & Budget-Friendly, Student Housing
Reviews: 64

What we found

Residents report strong leasing and maintenance experiences, with staff like Kimberly earning repeated praise for professionalism and care during move-in and repairs. However, some tenants cite pest problems, pool gate security gaps, and lack of after-hours emergency contact as ongoing frustrations that pushed them to avoid common areas.

Praised for

responsive maintenance staff
friendly leasing team
quick repair response
professional tour guides

Watch-outs

pest and bug issues
pool gate security concerns
limited emergency support
inconsistent staff turnover

friendly-staffresponsive-managementpest-issuessecure-parking

Best for: Professionals and families seeking responsive maintenance and friendly leasing support.

Think twice if: Tenants concerned about pest control, after-hours emergency response, or pool gate security should visit and ask about recent improvements.

What's working here

responsive maintenance and repair service
welcoming leasing staff (notably Kimberly and Chi)
modern finishes and amenities
pet-friendly community

Read this before you tour

Kimberly and Chi named as standout leasing staff members
Maintenance team provides proactive support (e.g., loaning portable AC units during weekend outages)
Bryce Gnerlich listed as assistant property manager
Pool gate security and locking issues documented by residents
No emergency after-hours contact line noted by residents

What residents say

Pet-Friendly Communities: Website lists pet-friendly housing; no complaint or praise in reviews about pet policies specifically.
Affordable & Budget-Friendly: Prices start at $1,110/month for a 1-bed; several ancillary fees ($25–$30/mo amenity, pest, trash) apply on top of rent.

Side by side with nearby options

Rated 4.3 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
Has more Google reviews than 21% of the businesses in this directory.

Why this score

How We Rank

Star rating 48

Review volume 79

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

The numbers behind the score

Contact the property

Phone: +1945-325-3622
Website: https://www.collinsquareapts.com/?utm_source=gmb&utm_medium=organic
Address: 3751 N Central Expy, McKinney, TX 75071
Open in Google Maps

Last verified 2026-07-23

When the office is open

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: 13:00-17:00

As listed on Google.

In their own words

Services listed

1 Bedroom Apartments2 Bedroom Apartments3 Bedroom ApartmentsStainless Steel AppliancesGranite CountertopsHard Wood FloorsWasher and DryerWalk-In Closets

Published prices

E1 - 1 Bed 1 Bath 574 SF: $1110.00/mo
A2 - 1 Bed 1 Bath 747 SF: $1146.00/mo
B1 - 2 Bed 2 Bath 1028 SF: $1461.00/mo
C1 - 3 Bed 2 Bath 1373 SF: $2061.00/mo
Application Fee: $75.00
Mandatory Administrative Fee: $200.00

As published by the business on its own website; not independently verified.

Questions we get asked

Is there an after-hours emergency contact for maintenance issues?: One resident noted there was no emergency line during their lease; contact the leasing office during business hours to confirm current emergency procedures.
What is included in the base rent?: Base rent covers your unit. Amenity fees ($25/mo), pest control ($7/mo), and trash ($30/mo) are billed separately; parking varies by type ($75–$225/mo).
Who should I ask about leasing if I'm considering moving in?: Reviewers highlight Kimberly and Chi as leasing staff who are responsive and thorough; either name is worth mentioning when calling.

Similar apartment complexes nearby

Ascend at McKinney North

3.4(72)✓ Google-verifiedPublishes prices

Ascend splits sharply: half the reviews praise specific staff members, especially Paige, and the amenities like the gym and pool. The other half report serious problems with rude management, roaches, cheap materials, and aggressive billing after move-out. Quality depends heavily on which team member you meet. Maintenance staff like Kenneth earn consistent praise, and the fitness studio draws compliments. But residents cite damaged washers, falling cabinets, and complaints that go unanswered. The shift to Greystar management has made things worse, not better, for long-term residents.

Luxury High-Rise LivingAffordable & Budget-FriendlyStudent Housing

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Arista McKinney

4.7(53)✓ Google-verified

Staff like Daniel and Levi earn consistent praise for guiding families through leasing and move-in with care; grounds and homes feel fresh and well kept when working. Yet recent reviews flag a pattern: HVAC units malfunction, maintenance drags on repairs, and the team resists emergency solutions like temporary cooling or hotel stays during Texas heat, leaving families frustrated despite paying premium rent.

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Mill Stream Apartment Homes

3.8(16)✓ Google-verified

Mill Stream draws loyalty from residents who praise leasing staff like Amari and Meghan for attentiveness and maintenance worker Basheer for quick repairs. The newer community offers desirable amenities and finishes. However, application processing stretches over weeks without updates, office communication is inconsistent, and residents report pest problems persist despite requests for preventative treatment. Management has been criticized for one-sided dispute resolution that ignored tenant concerns.

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Collin Square Apartments

What we found

What's working here

Read this before you tour

What residents say

Side by side with nearby options

Why this score

The numbers behind the score

Contact the property

When the office is open

In their own words

Enquire about Collin Square Apartments

Questions we get asked

Similar apartment complexes nearby

Ascend at McKinney North

Arista McKinney

Mill Stream Apartment Homes

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