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Cool Springs at Frisco Bridges

Updated 2026-09-22 · 1,796 reviewed · 193 listed · Scored from 626 Google reviews · How we rank ›

3.4(626) 58 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise LivingCorporate & Furnished Housing
Cool Springs at Frisco Bridges
Location
The Centre At Preston Ridge, Frisco
Services
Luxury High-Rise Living, Corporate & Furnished Housing
Reviews
626
Ranking
#108 in Luxury High-Rise Living
Best for
Short-term residents who need a move-in-ready apartment in north Frisco and can tolerate maintenance delays on non-urgent items.

Google Business Profile is the source for the business data shown here, last checked 2026-09-22. Details taken from their website were fetched 2026-08-22.

What we found

Long-term residents report a property with sharp inconsistencies: some staff handle urgent repair requests and move-in preparation with real professionalism, but systemic issues plague common areas. Hallways stay dirty for weeks, gym equipment sits broken, and water intrusion recurs despite repeated reporting. Security feels inadequate, with break-ins and package theft documented.

Management communication is a flashpoint. Multiple residents say calls and emails go unanswered, issues submitted via email languish, and staff responses read dismissive. Move-out charges surprise residents, and transfer requests are treated as full new leases with full new fees. The contrast between capable individual staff members and an unresponsive management structure shows most clearly in repeat residents who stuck around despite frustration.

Recent shift: A gradual deterioration appears across 2023-2024 reviews: early positive move-in experiences contrast with recurring complaints about maintenance backlog (gym equipment unfixed for 6+ months as of 3 months ago), unresolved pest and water intrusion problems spanning years, and management communication remaining unresponsive. No recent pivot toward resolution is evident in the most recent reviews.

Praised for
  • Fast response from staff on urgent issues
  • Professional leasing and move-in team
  • Well-maintained units at move-in
  • Responsive maintenance on tracked requests
Watch-outs
  • Poor communication and unresponsive management
  • Dirty common areas and persistent pest problems
  • Broken gym equipment left unfixed
  • Water leaks and intrusion rarely resolved permanently
  • Security gaps and package theft
  • High unexpected move-out charges
  • Frequent false fire alarm disruptions
poor-maintenanceslow-repairsnoisy-neighborspest-issuespackage-theftpoor-communicationresponsive-management
Best for: Short-term residents who need a move-in-ready apartment in north Frisco and can tolerate maintenance delays on non-urgent items.
Think twice if: You prioritize quiet living, plan to stay long-term, or expect reliable responses from management on ongoing issues; security concerns and pest problems are documented.

What's working here

  • Move-in units arrive clean and fully functional
  • Individual staff respond quickly to urgent maintenance
  • Resort-style pool and fitness amenities on site

Read this before you tour

  • Staff named: Tracy, Robbie, Aylin, Garrett (leasing team); Agan (maintenance); Eileen (office)
  • Gym equipment: roughly 50% non-functional as of recent reviews
  • Water bills: $85-$100 per month cited by residents due to irrigation waste
  • Guest overnight parking: charged at $5 per night
  • Fire alarms: reported monthly false activations lasting 30 minutes to 2 hours
  • Move-out charges documented: $120 cleaning, $70 deodorization

What residents say

Luxury High-Rise Living
Move-in units well-maintained; resort pool and fitness amenities present but gym equipment broken and unmaintained for months
Corporate & Furnished Housing
Furnished apartments available per website; leasing staff noted as professional and responsive during application and move-in

Side by side with nearby options

  • Rated 3.4 against a 4.07 average across the 161 luxury high-rise living businesses listed here.
  • Has more Google reviews than 98% of the businesses in this directory.

Why this score

How We Rank
Star rating 0
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

The numbers behind the score

5
323
4
51
3
15
2
27
1
210

Contact the property

Address
3198 Parkwood Blvd, Frisco, TX 75034
Open in Google Maps

Last verified 2026-09-22

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Studio apartments1-bedroom apartments2-bedroom apartmentsResort-style poolsFitness centerVirtual toursFurnished apartmentsSmart home technology
Published prices
1 Bedroom apartments
Starting at $1,079
2 Bedroom apartments
Starting at $1,616

Credentials claimed:Equal Housing Opportunity Provider

As published by the business on its own website; not independently verified.

Questions we get asked

What is the parking guest policy?
Overnight guest parking is charged at $5 per night per resident reports.
Are furnished apartments available?
Yes; the business website lists furnished apartments as an available service.
Can I move to a different unit without paying new lease terms?
Based on resident reports, transfers are treated as new leases requiring full rent and transfer charges; no existing-resident exceptions were applied in cases described.

Similar apartment complexes nearby

Origin at Frisco Bridges
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Origin at Frisco Bridges

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Staff at Origin stand out for follow-up and personal attention. Bria, Abygail, Jazmine, and others repeatedly went beyond typical leasing to show multiple floor plans, answer questions promptly, and check in after tours. Reviewers described the property as clean, quiet, modern, and well-maintained with strong amenities. A handful of residents raised concerns: one tenant disputes utility charges they believe violate Frisco regulations, and another found move-out fees excessive and poorly explained. Most praise centers on community feel, grounds upkeep, and the responsiveness of named staff members throughout the leasing and residency experience.

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Colonial Reserve at Frisco Bridges
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Colonial Reserve at Frisco Bridges

3.8(61)

Long-term residents consistently praise the maintenance crew for speed and thoroughness, and staff like Skylar, Hedson, and Samir earn specific mentions for going beyond standard service. The main frustration is lease renewal terms: yearly increases and the one-year minimum feel steep to some, though the apartments themselves and overall living experience win strong loyalty.

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MAA Frisco Bridges
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MAA Frisco Bridges

4.5(732)✓ Google-verifiedPublishes prices

Staff consistently go above and beyond, particularly the maintenance crew who respond fast and fix issues the same day. Leasing agents like Skyler and Samir are noted for professionalism and detail. The complex itself is clean overall, with three pools and modern amenities that residents enjoy. However, repeated problems undermine this: chronic elevator failures, garbage odors in hallways, false fire alarms, and one serious mold claim have frustrated long-term residents. Towing and parking permit enforcement feels arbitrary, and move-out charges lack transparency.

Luxury High-Rise Living
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Last updated 2026-09-22