Google Business Profile is the source for the business data shown here, last checked 2026-09-22. Details taken from their website were fetched 2026-08-22.
Staff consistently go above and beyond, particularly the maintenance crew who respond fast and fix issues the same day. Leasing agents like Skyler and Samir are noted for professionalism and detail. The complex itself is clean overall, with three pools and modern amenities that residents enjoy. However, repeated problems undermine this: chronic elevator failures, garbage odors in hallways, false fire alarms, and one serious mold claim have frustrated long-term residents. Towing and parking permit enforcement feels arbitrary, and move-out charges lack transparency.
Last verified 2026-09-22
As listed on Google.
As published by the business on its own website; not independently verified.
Long-term residents consistently praise the maintenance crew for speed and thoroughness, and staff like Skylar, Hedson, and Samir earn specific mentions for going beyond standard service. The main frustration is lease renewal terms: yearly increases and the one-year minimum feel steep to some, though the apartments themselves and overall living experience win strong loyalty.
Staff at Origin stand out for follow-up and personal attention. Bria, Abygail, Jazmine, and others repeatedly went beyond typical leasing to show multiple floor plans, answer questions promptly, and check in after tours. Reviewers described the property as clean, quiet, modern, and well-maintained with strong amenities. A handful of residents raised concerns: one tenant disputes utility charges they believe violate Frisco regulations, and another found move-out fees excessive and poorly explained. Most praise centers on community feel, grounds upkeep, and the responsiveness of named staff members throughout the leasing and residency experience.
Long-term residents report a property with sharp inconsistencies: some staff handle urgent repair requests and move-in preparation with real professionalism, but systemic issues plague common areas. Hallways stay dirty for weeks, gym equipment sits broken, and water intrusion recurs despite repeated reporting. Security feels inadequate, with break-ins and package theft documented. Management communication is a flashpoint. Multiple residents say calls and emails go unanswered, issues submitted via email languish, and staff responses read dismissive. Move-out charges surprise residents, and transfer requests are treated as full new leases with full new fees. The contrast between capable individual staff members and an unresponsive management structure shows most clearly in repeat residents who stuck around despite frustration.
Last updated 2026-09-22