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Cypress at Trinity Groves

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 265 Google reviews · How we rank ›

3.7(265) 62 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Communities
Cypress at Trinity Groves
Service
Pet-Friendly Communities
Reviews
265

What we found

Cypress at Trinity Groves attracts dog owners to its dedicated parks and walkable neighborhood setting, and residents who catch the maintenance staff directly report quick repairs and clean grounds. Yet the property is in steep decline: break-ins and broken security gates recur, the leasing office is routinely unreachable, and rules (especially around the pool and guest limits) go unenforced, leaving many residents frustrated despite paying premium rent.

When problems arise, management silence is the norm. Package rooms close on Sundays, washers and dryers stay broken for weeks, hallways smell of dogs and smoke, and the leasing team-particularly noted as impatient-will not answer calls or emails. Residents describe a 4-year downward spiral from a once-solid property to one where safety and accountability are afterthoughts.

Praised for
  • dog-friendly amenities and community
  • responsive maintenance (when engaged)
  • good grounds crew and hard-working staff
  • walkable Trinity Groves location
Watch-outs
  • severe and repeated safety issues (break-ins, broken gates, security gaps)
  • unresponsive leasing office and poor communication
  • declining maintenance and enforcement over time
  • pool parties and noise enforcement failures
  • pest issues and poor common-area cleanliness
  • unreliable shared amenities (washers, dryers, elevators)
responsive-managementgreat-locationnoisy-neighborspoor-maintenanceslow-repairspackage-theftpoor-communication
Best for: Dog owners seeking a walkable neighborhood who can navigate unresponsive management.
Think twice if: Security concerns (repeated car break-ins, malfunctioning gates), leasing office is hard to reach, maintenance and rule enforcement have declined sharply.

What's working here

  • dedicated dog parks throughout property
  • walkable Trinity Groves location with shops and activity
  • responsive grounds and maintenance crew (when contacted directly)
  • modern unit finishes and community spaces

Read this before you tour

  • Leasing staff Linda and TJ noted as impatient and hard to reach
  • pet DNA test fee charged at $100, residents report minimal actual testing
  • maintenance response 24-48 hours when work orders are actively pursued
  • package center open only until 1pm Saturdays, closed Sundays (48-hour pickup window)
  • washer and dryer rental fee $50/month; on-site machines frequently broken
  • dog waste bag stations throughout property; water fountains in dog parks non-functional for years
  • security gates and garage gates repeatedly malfunction for weeks at a time
  • cockroaches reported in hallways and common areas; cleaning staff no longer visible

What residents say

Pet-Friendly Communities
Dog parks and waste stations praised, but water fountains broken for years and enforcement of pet rules lax.

Side by side with nearby options

  • Rated 3.7 against a 4.02 average across the 107 pet-friendly communities businesses listed here.
  • Has more Google reviews than 69% of the businesses in this directory.

What keeps coming up

walkabledog parkshelpful staffdogsdog friendlytrash roomgymsclean groundssecurityleasing office

Why this score

How We Rank
Star rating 15
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

The numbers behind the score

5
141
4
32
3
18
2
13
1
61

Contact the property

Address
320 Singleton Blvd, Dallas, TX 75212
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_elevatorhas_fitness_centerhas_onsite_maintenancehas_private_outdoor_spacewelcomes_petshas_swimming_pool

Last verified 2026-07-24

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-18:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Pet-friendly apartmentsVirtual toursApartment leasing

As published by the business on its own website; not independently verified.

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Questions we get asked

How quickly does maintenance respond?
When work orders are submitted directly, 24-48 hours. But the leasing office is hard to reach, and residents report long waits after submitting requests through office channels.
What is there for pet owners?
Dog parks with waste bag stations throughout the property; however, water fountains in the parks have not worked for years, and residents say enforcement of pet rules (like picking up waste) is inconsistent.
Can I do laundry on-site if I don't have a washer/dryer?
Yes, but on-site washers and dryers are frequently broken and stay out of order for weeks. Rental units are also available for $50/month.

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Last updated 2026-07-23