Who should I ask for during leasing?

Colton is named repeatedly for making the lease signing fast and stress-free.

What are the pet costs?

$30 screening fee (one-time), $350 pet fee (one-time), and $25 monthly pet rent, plus your lease rent.

How long do repair requests usually take?

Timelines vary widely. Maintenance visits have been same-day to a few days, but appliance and AC fixes can stretch 2-4 weeks. Emergency line responsiveness is inconsistent.

Kessler Bluffs

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 128 Google reviews · How we rank ›

4.3(128) 71 composite score See reviews on Google ✓ Google-verified Publishes prices

Townhome & Garden-Style Communities

Location: West Dallas, Dallas
Service: Townhome & Garden-Style Communities
Reviews: 128
Ranking: #20 in Townhome & Garden-Style Communities
Best for: Renters valuing spacious layouts and willing to work around inconsistent maintenance timelines.

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-24.

What we found

Kessler Bluffs has standout technicians like Gavin and leasing staff like Colton who earn consistent praise for speed and professionalism. The townhomes themselves are spacious and well-maintained when repairs happen. However, repair timelines are unpredictable-some issues resolve in hours, others take weeks. Communication breakdowns are a recurring frustration: unanswered emails, unresponsive phone lines, and office staff rarely available. Residents also report safety concerns including package theft and transient visitors in the complex.

The property's reputation has shifted noticeably in recent months. Earlier reviews highlight a responsive maintenance team and great value; later reviews describe staff shortages, unresponsive management, and move-out charges that surprise tenants. The disparity suggests either staffing changes or inconsistent attention across departments.

Recent shift: Yes. Earlier 2024-2025 reviews (7-12 months ago) praise responsive maintenance and good value; recent reviews from late 2025 and early 2026 report staffing shortages, unresponsive office, communication failures, and surprise move-out charges. A reviewer from March 2026 explicitly notes "it is NOT the same."

Praised for

responsive maintenance staff (Gavin noted)
smooth leasing process (Colton highlighted)
spacious, well-designed units
peaceful, quiet community

Watch-outs

slow repairs (AC, appliances delayed weeks)
poor communication and unresponsive staff
inconsistent service across teams
safety concerns (package theft, trespassing)

responsive-managementwell-maintainedquiet-communityslow-repairspoor-communicationpackage-theft

Best for: Renters valuing spacious layouts and willing to work around inconsistent maintenance timelines.

Think twice if: Safety concerns (package theft, trespassing) and communication gaps with management may frustrate you.

What's working here

named technicians with strong track records (Gavin)
leasing agents who close fast and reduce stress (Colton)
spacious floor plans
pet-friendly with on-site amenities

Read this before you tour

Gavin (maintenance technician) praised for speed and troubleshooting in AC and appliance repairs
Colton (leasing agent) known for fast, stress-free lease signings and consultations
AC repair delays ranging from 4 days to 2 weeks reported
Appliance fixes (washer, refrigerator) taking up to a month
Emergency maintenance line reported as unresponsive or hanging up
Move-out charges for full paint, carpet cleaning, and water sometimes unexpected by departing residents

What residents say

Townhome & Garden-Style Communities: Spacious units praised; repair quality strong when staff is engaged, but timelines highly variable.

Side by side with nearby options

Rated 4.3 against a 4.17 average across the 58 townhome & garden-style communities businesses listed here.
Has more Google reviews than 51% of the businesses in this directory.

What keeps coming up

townhomeshelpful stafffloor planattentive teamwelcoming atmospherequiet areaproperty toursmove in processnew propertymaintenance team

Why this score

How We Rank

Star rating 51

Review volume 92

Review recency 100

Review sentiment 48

Profile completeness 100

Verification 30

The numbers behind the score

103

Contact the property

Phone: +1945-325-5633
Website: https://www.kesslerbluffsdallas.com/?utm_source=gmb&utm_medium=organic
Address: 1000 Fort Worth Ave Suite 814, Dallas, TX 75208
Open in Google Maps

Attributes

has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_fitness_centerhas_onsite_maintenancewelcomes_petshas_swimming_poolhas_onsite_parking

Last verified 2026-08-22

When the office is open

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 14:00-17:00
Sunday: Closed

As listed on Google.

In their own words

Services listed

2 & 3 bedroom townhomes for rentFitness centerClubhousePet friendly housingOn-site retail spaceWiFi technology

Published prices

B2 Live/Work 2BR/2.5BA townhome (2577 SF): $4722.00/mo on 12-month lease
B2 2BR/2BA townhome (1877 SF): $3222.00/mo on 12-month lease
C1 3BR/2BA townhome (1636 SF): $3122.00/mo on 12-month lease
B1 2BR/2BA townhome (1325 SF): Call for pricing
Technology Fee (WiFi): $70.00 monthly
Amenity Fee: $15.00 monthly

As published by the business on its own website; not independently verified.

Questions we get asked

Who should I ask for during leasing?: Colton is named repeatedly for making the lease signing fast and stress-free.
What are the pet costs?: $30 screening fee (one-time), $350 pet fee (one-time), and $25 monthly pet rent, plus your lease rent.
How long do repair requests usually take?: Timelines vary widely. Maintenance visits have been same-day to a few days, but appliance and AC fixes can stretch 2-4 weeks. Emergency line responsiveness is inconsistent.

Similar apartment complexes nearby

Eastlake Residences

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The property itself earns consistent praise for appearance and location, with standout staff members like Charles and Melissa drawing detailed recognition. Recent months show a sharp divide: earlier reviews celebrated responsive management, but since a management transition, residents report calls go unanswered, maintenance requests disappear, and the on-site office closed. Price complaints persist across the timeline.

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Cottages at Tulane

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Strong staff rapport masks inconsistent service delivery. Several residents praise the friendliness of Cynthia, Mario, and the office team, with recent visits highlighting great events and spacious units. However, major move-in problems with cooling systems, pest control, and maintenance quality create tension. One resident documented over a month without working AC and denied compensation; another reported roaches and dirty units but noted substantial improvement after pushing management. The property appears to be improving with renovations and better maintenance responsiveness, but early lease experiences vary widely. New residents should visit in person to assess current conditions, as recent reviews show management has made changes but service recovery for problems remains uneven. The complex offers good amenities, but reliability during move-in is not guaranteed.

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Heritage At Lakeside

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New management has earned strong resident loyalty through quick responsiveness and genuine care, with multiple long-term residents praising staff like Marcus, Dominique, and Becky for their professionalism and event coordination. However, persistent air conditioning failures across summers, delayed repairs, unreliable amenities, and opaque billing have frustrated others, particularly families who've endured months of HVAC neglect and felt abandoned by office staff when seeking help. The property's age and charm appeal to many, but the divide is stark: satisfied residents enjoy the spacious units, tree-lined setting, and staff attentiveness; frustrated residents report they paid premium prices for working amenities that repeatedly fail, unexpected fee charges, and a lack of transparency when issues arise.

Townhome & Garden-Style Communities

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Kessler Bluffs

What we found

What's working here

Read this before you tour

What residents say

Side by side with nearby options

What keeps coming up

Why this score

The numbers behind the score

Contact the property

When the office is open

In their own words

Questions we get asked

Similar apartment complexes nearby

Eastlake Residences

Cottages at Tulane

Heritage At Lakeside

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