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Deep Ellum Lofts

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 154 Google reviews · How we rank ›

3.9(154) 66 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Living
Deep Ellum Lofts
Service
Luxury High-Rise Living
Reviews
154

What we found

Morgan and Daniel earn repeated praise for patient, professional leasing support; maintenance typically responds fast. The industrial loft aesthetic and Deep Ellum location draw fans. However, the app-only entry system frustrates residents when phones die or battery fails, and complaints about unaddressed mold, washer repairs abandoned for months, and management gaps (missed appointments, poor lease-end handling) raise questions about follow-through on maintenance and resident care.

Praised for
  • friendly leasing agents (Morgan, Daniel)
  • quick maintenance response
  • industrial loft character and design
  • helpful staff
  • welcoming atmosphere
Watch-outs
  • app-only building access creates safety and convenience issues
  • maintenance requests ignored or delayed (mold, washer/dryer)
  • management unresponsiveness after lease issues
  • inconsistent service from some leasing agents
  • package theft and security concerns
friendly-staffclean-groundspoor-maintenanceslow-repairs
Best for: Renters seeking distinctive loft living with strong leasing support, comfortable with urban neighborhood setting.
Think twice if: Residents who rely on physical keypad access or worry about app-dependent systems; those sensitive to maintenance delays or mold/moisture issues.

What's working here

  • standout leasing agents (Morgan, Daniel)
  • quick maintenance team response
  • distinctive industrial loft design
  • Deep Ellum location and historic building charm

Read this before you tour

  • Leasing agents Morgan Reeves and Daniel praised for patience and advocacy during tours and move-ins
  • Maintenance team responds quickly to requests
  • Building access via app only (no physical keypad option); residents report phone failure creates lockout risk
  • Mold issues reported in units and hallways; repeated complaints of delayed or unaddressed remediation
  • In-unit washer/dryer available at $50/month; complaint of mildew uncleaned for 8 months
  • Lease break fee stated at $2500

What residents say

Luxury High-Rise Living
Leasing agents Morgan and Daniel deliver professional, attentive service with options and advocacy; industrial design appeals to loft seekers. App-only access and unresolved maintenance issues undercut luxury positioning.

Side by side with nearby options

  • Rated 3.9 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 49% of the businesses in this directory.

What keeps coming up

maintenance teamleasing agentshistoric buildingloftsfriendly staffmaintenance response timemoving processhigh ceilingsfast maintenancesecurity cameras

Why this score

How We Rank
Star rating 28
Review volume 95
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
96
4
18
3
6
2
3
1
31

Contact the property

Address
3401 Commerce St, Dallas, TX 75226
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkingrequires_appointmentshas_parking_lot_paid

Last verified 2026-07-24

When the office is open

Monday
08:30-18:00
Tuesday
08:30-18:00
Wednesday
08:30-18:00
Thursday
08:30-18:00
Friday
08:30-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

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Questions we get asked

How do I enter the building?
Entry is via smartphone app only. There is no physical keypad; residents report being locked out if their phone dies or is lost.
Is maintenance responsive?
Yes, maintenance responds quickly to most requests. However, some residents report extended delays (8+ months) on specific issues like washer mildew and mold.
Do units include laundry?
In-unit washer/dryer is available for $50 per month.

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Futura Lofts
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Futura Lofts

3.7(35)✓ Google-verified

Futura Lofts draws strong praise for its staff responsiveness and industrial loft design, with many residents valuing the rooftop amenities, secure parking, and walkable Deep Ellum location. However, sustained complaints about construction noise, unresponsive management to safety issues, and energy bills reaching $300-$500 monthly (especially corner units) temper enthusiasm. Rent increases averaging $100-$200 yearly and recurring maintenance gaps create friction for longer-term residents.

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The Willow
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The Willow

4.4(154)✓ Google-verifiedPublishes prices

The Willow delivers a polished move-in experience in Deep Ellum, with staff who guide tenants through leasing and respond quickly to maintenance needs. The property shines for its modern finishes, rooftop pool, and work-from-home amenities. Noise from nearby rail transit and a broken gate system trouble some residents, and a few report management has dismissive responses to these concerns.

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Ambrose
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Ambrose

4.0(273)✓ Google-verified

Residents consistently praise the leasing staff, particularly Neveah and Yadira, for personal attention during move-in and ongoing support. Work orders arrive swiftly, and the Deep Ellum location puts restaurants and music venues within walking distance. The community pool, gym, and workspace draw long-term renters who value quality amenities. However, recent reviews flag deteriorating maintenance: elevators frequently offline, garage doors broken, and one resident notes the building's feel has degraded since a previous manager departed. Complaints about pricing, Airbnb traffic, and inconsistent leasing office conduct suggest the experience depends heavily on which staff member assists you.

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Last updated 2026-07-23