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The Willow

Updated 2026-10-22 · 1,892 reviewed · 211 listed · Scored from 161 Google reviews · How we rank ›

4.4(161) 73 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise LivingAffordable & Budget-Friendly
The Willow
Location
Deep Ellum, Dallas
Services
Luxury High-Rise Living, Affordable & Budget-Friendly
Reviews
161
Best for
Renters wanting a Deep Ellum high-rise with a rooftop and pool

Google Business Profile is the source for the business data shown here, last checked 2026-10-22. Details taken from their website were fetched 2026-07-24.

What we found

Early reviews praise friendly leasing staff, the pool, and the rooftop. Several recent reviews are harsh, though. Residents report dirty carpets, odors, broken gym equipment, and charges posted late. Maintenance gets consistent praise.

Praised for
  • Friendly, welcoming leasing staff
  • Smooth move-in and leasing process
  • Pool and rooftop amenities
  • Responsive maintenance team
  • Spacious, clean apartments
Watch-outs
  • Dirty carpets and odors in halls and garage
  • Amenities left broken for months
  • Smoking damage left in units
  • Monthly charges not posted until the 1st
  • Staff turnover and poor communication
friendly-staffgood-amenitiesresponsive-managementpoor-maintenanceslow-repairspoor-communicationhidden-feespest-issueswell-maintainedclean-groundsgreat-locationpackage-theft
Best for: Renters wanting a Deep Ellum high-rise with a rooftop and pool
Think twice if: You are sensitive to odors, dirty carpets, or slow repairs. Several recent reviews describe these problems and a decline in upkeep.

What's working here

  • Rooftop and pool deck
  • Friendly leasing team
  • Deep Ellum location
  • Smart lock and modern finishes listed

Read this before you tour

  • Reviewers name James, Andre, Melissa, Dominique, and Michael, with mixed feedback on management
  • Website lists a $25/mo amenity fee, $30/mo trash fee, and $5/mo pest control fee
  • Website lists smart lock system and gated onsite parking
  • Website lists a $1,850 base rent for a 1 bedroom on a 12-month term

What residents say

Luxury High-Rise Living
Reviewers like the pool, rooftop, and layout, but recent upkeep complaints are harsh.
Affordable & Budget-Friendly
Recent reviews say upkeep does not match the rent paid, and extra monthly fees add cost.

Side by side with nearby options

  • Rated 4.4 against a 4.18 average across the 128 luxury high-rise living businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

What keeps coming up

leasing processhelpful staffwelcoming staffrooftop poolexceptional teamspacious floor plansthorough tournew propertyprivacygym

Why this score

How We Rank
Star rating 57
Review volume 96
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
127
4
10
3
2
2
6
1
16

Contact the property

Address
3900 Commerce St, Dallas, TX 75226
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parking

Last verified 2026-10-22

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

In their own words

Services listed
Studio, 1 & 2 bedroom apartmentsSmart lock system10-foot ceilings with 8-foot doorsQuartz countertopsWhirlpool stainless steel appliancesUnder-cabinet lightingLuxury pool deck and loungeOutdoor gas grills, fireplace, and food prep bar
Published prices
1 bedroom apartment (A1 plan, 12 months)
$1920.98/mo
1 bedroom apartment base rent (12 months)
$1850
Interior storage units
start at $100
Exterior storage units
start at $30
Storage space rental
$50.00 - $75.00/mo
Amenity fee
$25.00/mo

As published by the business on its own website; not independently verified.

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Questions we get asked

Does The Willow have a rooftop and pool?
Reviews mention the pool and rooftop, and the website lists a luxury pool deck and rooftop amenity deck.
Are there extra monthly fees?
The website lists an amenity fee of $25.00/mo, a trash fee of $30.00/mo, and a pest control fee of $5.00/mo.

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Luxury High-Rise Living

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Last updated 2026-10-22