Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-24.
Half the reviews celebrate the move-in experience, modern layout, and rooftop amenities, with newer tenants praising the attentive leasing staff and maintenance response. Longer-term residents report a sharp decline since opening: filthy gym carpets, broken fitness equipment sitting idle for months, roach problems on the rooftop, management turnover creating inconsistent service, and unclear monthly billing that leaves residents unable to budget ahead of time. The maintenance crew remains reliable, but office operations and property upkeep now fall short of the luxury positioning.
Last verified 2026-08-22
As listed on Google.
As published by the business on its own website; not independently verified.
Deep Ellum Lofts draws strong approval for responsive maintenance and welcoming staff, though detail is limited. The historic high-ceilinged spaces appeal to residents seeking character in a walkable downtown location.
Futura Lofts draws strong praise for its staff responsiveness and industrial loft design, with many residents valuing the rooftop amenities, secure parking, and walkable Deep Ellum location. However, sustained complaints about construction noise, unresponsive management to safety issues, and energy bills reaching $300-$500 monthly (especially corner units) temper enthusiasm. Rent increases averaging $100-$200 yearly and recurring maintenance gaps create friction for longer-term residents.
Staff members Neveah and Yadira stand out consistently for going beyond typical leasing help, walking residents through moves, renewal issues, and day-to-day needs with genuine warmth. Residents praise quick work-order turnarounds, a solid amenity package (pool, gym, pickleball, workspaces), and Deep Ellum's walkable entertainment. Recent reviews flag elevator trouble and concerns that property quality dipped after earlier management changes, though most residents still rate the experience highly. The building attracts long-term renters, including retirees, who value the quiet-for-a-downtown setting and staff attention. Pricing tensions exist-some feel it costs too much given the area's challenges (homeless activity near the DART station, Airbnb turnover). Maintenance typically responds within 24 hours, but recent elevator and garage issues suggest infrastructure strain.
Last updated 2026-08-22