Does The Willow offer a work-from-home space?

Yes. The property includes a resident bar, lounge, and co-working space with a coffee machine. Apartments have modern layouts and dedicated areas for remote work.

What is the noise situation at The Willow?

Train noise from the adjacent Green Line and Highway 30 traffic are present. Management dismissal of noise complaints is reported by some residents. Others say ambient sound resembles rolling ocean waves.

What are the starting monthly rents?

1-bedroom base rent starts at $1,850/month (12-month lease). Additional fees include $25 amenity, $30 trash, and pet fees ($350 one-time, $25/month per pet).

The Willow

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 154 Google reviews · How we rank ›

4.4(154) 77 composite score See reviews on Google ✓ Google-verified Publishes prices

Luxury High-Rise Living

Service: Luxury High-Rise Living
Reviews: 154

What we found

The Willow delivers a polished move-in experience in Deep Ellum, with staff who guide tenants through leasing and respond quickly to maintenance needs. The property shines for its modern finishes, rooftop pool, and work-from-home amenities. Noise from nearby rail transit and a broken gate system trouble some residents, and a few report management has dismissive responses to these concerns.

Recent shift: Management transition noted in early 2026 reviews; some residents report service dip after Colleen and Michael's departure, though maintenance remains strong.

Praised for

responsive, helpful staff
clean, well-maintained grounds
modern finishes and amenities
strong move-in experience
convenient location

Watch-outs

noise and train vibration not disclosed
gate security failures
smoke and weed smell in common areas
inconsistent noise enforcement
management turnover affecting service

responsive-managementwell-maintainedclean-groundsnoisy-neighborsfriendly-staffgreat-location

Best for: Remote workers seeking modern finishes, community amenities, and walkable Deep Ellum location.

Think twice if: Train noise runs directly under some units; gate security issues reported; management responsiveness to noise complaints varies.

What's working here

staff named as helpful and responsive during leasing and maintenance
modern finishes: quartz countertops, stainless appliances, 10-foot ceilings
rooftop amenities with 360-degree views
work-from-home space with co-working lounge

Read this before you tour

Dominique and Michael praised for responsiveness and professionalism in office and concierge roles
Claire noted for thorough leasing guidance and follow-up
Same-day toilet repair reported
Rooftop amenities include two grills, coffee machine, near 360-degree views
Proximity to Goodsurf Beach Club (3-block walk) and Santa Fe trail system
Management transition from Colleen and Michael to new team noted as reducing service quality by one reviewer
Green Line light rail and Highway 30 adjacent to property

What residents say

Luxury High-Rise Living: Rooftop pool, modern finishes, and workspace amenities praised; train noise and gate failures undermine luxury positioning for some.

Side by side with nearby options

Rated 4.4 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
Has more Google reviews than 49% of the businesses in this directory.

What keeps coming up

leasing processhelpful stafffloor planswelcoming staffrooftop poolnoise levelexceptional teamthorough tournew propertybuilding tour

Why this score

How We Rank

Star rating 57

Review volume 95

Review recency 100

Review sentiment 61

Profile completeness 100

Verification 30

The numbers behind the score

124

Contact the property

Phone: +1945-300-5521
Website: https://www.thewillowexpopark.com/?utm_source=gmb&utm_medium=organic
Address: 3900 Commerce St, Dallas, TX 75226
Open in Google Maps

Attributes

has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_wheelchair_accessible_restroomhas_wheelchair_accessible_seatinghas_business_centerhas_elevatorhas_fitness_center

Last verified 2026-07-24

When the office is open

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: 13:00-17:00

As listed on Google.

In their own words

Services listed

Studio, 1 & 2 bedroom apartmentsSmart lock system10-foot ceilings with 8-foot doorsQuartz countertopsWhirlpool stainless steel appliancesUnder-cabinet lightingLuxury pool deck and loungeOutdoor gas grills, fireplace, and food prep bar

Published prices

1 bedroom apartment (A1 plan, 12 months): $1920.98/mo
1 bedroom apartment base rent (12 months): $1850
Interior storage units: start at $100
Exterior storage units: start at $30
Storage space rental: $50.00 - $75.00/mo
Amenity fee: $25.00/mo

As published by the business on its own website; not independently verified.

Questions we get asked

Does The Willow offer a work-from-home space?: Yes. The property includes a resident bar, lounge, and co-working space with a coffee machine. Apartments have modern layouts and dedicated areas for remote work.
What is the noise situation at The Willow?: Train noise from the adjacent Green Line and Highway 30 traffic are present. Management dismissal of noise complaints is reported by some residents. Others say ambient sound resembles rolling ocean waves.
What are the starting monthly rents?: 1-bedroom base rent starts at $1,850/month (12-month lease). Additional fees include $25 amenity, $30 trash, and pet fees ($350 one-time, $25/month per pet).

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The Willow

What we found

What's working here

Read this before you tour

What residents say

Side by side with nearby options

What keeps coming up

Why this score

The numbers behind the score

Contact the property

When the office is open

In their own words

Enquire about The Willow

Questions we get asked

Similar apartment complexes nearby

Deep Ellum Lofts

Futura Lofts

Ambrose

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