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The Parc on Jackson

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 37 Google reviews · How we rank ›

4.4(37) 69 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Living
The Parc on Jackson
Service
Luxury High-Rise Living
Reviews
37

What we found

First-time downtown renters and young professionals report genuine warmth from staff and consistently clean, well-maintained spaces that set this new high-rise apart. Leasing consultant Michael, property manager Jessica, and maintenance supervisor Alberto earn repeated praise for responsiveness and care. The building's downtown location near the Farmers Market appeals to those prioritizing walkability and urban convenience.

However, phone and email responsiveness breaks down after initial leasing, and some operational choices-high parking fees, valet chaos in the shared garage, interior common areas without windows, and missing gym equipment-prompt residents to question overall value. New residents experience excellent onboarding, but communication friction and design compromises suggest the property is still stabilizing.

Praised for
  • responsive leasing team (Michael named repeatedly)
  • clean, well-maintained property and common areas
  • strong staff culture and genuine care
  • safe, welcoming environment
  • new building with quality amenities
  • professional move-in experience
Watch-outs
  • phone and email communication gaps
  • data privacy concerns with booking system
  • reckless valet driving and parking garage dysfunction
  • shared windowless common spaces feel cramped
  • high parking fees ($125/month)
  • limited pool size and no grilling stations
  • some units lack overhead living room lights
responsive-managementwell-maintainedclean-groundsfriendly-staffsecure-parkingoverpriced-rent
Best for: Young professionals and early-career residents seeking a safe, walkable downtown address with attentive staff.
Think twice if: You need reliable phone/email support post-move-in, prioritize outdoor amenities like grilling, or have a tight budget given high parking fees and premium pricing.

What's working here

  • staff team prioritizes genuine resident care and responsiveness during leasing and move-in
  • pristine condition and thoughtful maintenance throughout common areas
  • walkable downtown location near Dallas Farmers Market
  • all amenities new and high-quality

Read this before you tour

  • Michael (leasing consultant) praised by name in multiple reviews for knowledge and patience
  • Alberto Alvarado (Maintenance Supervisor) noted for proactive, prompt responses to maintenance concerns
  • Jessica (Property Manager) and Thailand (Security Officer) mentioned as going above and beyond
  • Move-in process documented as smooth and well-coordinated
  • Website tour booking system flagged for data privacy breach-spam calls reported after booking
  • Shared valet garage with Statler hotel creates reckless driving and safety concerns
  • $125/month parking fee cited as high relative to nearby properties
  • Concierge service delayed until 50% occupancy; guests must be let in manually until then

What residents say

Luxury High-Rise Living
New building with high-quality finishes and amenities; strong staff care during leasing and move-in. Design compromises (dark common spaces, limited pool, missing gym equipment) and high parking fees reduce perceived value.

Side by side with nearby options

  • Rated 4.4 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 10% of the businesses in this directory.

What keeps coming up

shared spacesleasing processengaging tournew propertyvaletsafe and comfortablekind staffpark viewssecuritycleanliness

Why this score

How We Rank
Star rating 50
Review volume 69
Review recency 100
Review sentiment 59
Profile completeness 100
Verification 30

The numbers behind the score

5
30
4
1
3
1
2
0
1
5

Contact the property

Address
2013 Jackson St, Dallas, TX 75201
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_elevatorhas_fitness_centerwelcomes_petshas_swimming_pool

Last verified 2026-07-24

When the office is open

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

In their own words

Services listed
Luxury apartments

As published by the business on its own website; not independently verified.

Enquire about The Parc on Jackson

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Questions we get asked

Is it safe to live here as a single female?
Yes. Residents report feeling secure and comfortable. Security officer Thailand is noted as friendly and attentive. However, book your tour directly by phone, not through their website, to avoid spam calls from a data leak.
What is the parking situation?
Parking is $125/month. The property shares a valet garage with the Statler hotel across the street; reviewers report chaotic valet driving and safety concerns in this shared space.
When will there be a concierge?
Concierge service will start once the building reaches 50% occupancy. Until then, you must go downstairs to receive guests or deliveries.

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Staff excel at leasing and day-to-day resident support, with Tyler, Anthony, and Isaiah frequently praised for thorough tours and quick problem-solving. However, building maintenance is inconsistent: residents report roaches, broken elevators, extended HVAC failures reaching 90°F, and poor cleanup standards that undermine the luxury positioning. A major flood at the Mercantile tower displaced residents and exposed weak crisis communication. Some tenants faced stress, damaged belongings, language barriers with staff, and contested administrative fees during transfers. Management responsiveness varies sharply between departments.

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Staff like Isaiah, Tyler, and Anthony earn consistent praise for warm, thorough leasing tours; long-term residents love the historic architecture and central Dallas position. However, maintenance problems-flooding, failed HVAC, broken laundry access-linger unresolved, and management becomes unreachable once residents move in, leaving repair requests closed without completion.

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Last updated 2026-07-23