Staff excel at leasing and day-to-day resident support, with Tyler, Anthony, and Isaiah frequently praised for thorough tours and quick problem-solving. However, building maintenance is inconsistent: residents report roaches, broken elevators, extended HVAC failures reaching 90°F, and poor cleanup standards that undermine the luxury positioning.
A major flood at the Mercantile tower displaced residents and exposed weak crisis communication. Some tenants faced stress, damaged belongings, language barriers with staff, and contested administrative fees during transfers. Management responsiveness varies sharply between departments.
Recent shift: Sentiment has worsened over the past 8 months. Recent reviews (past 2 months) focus on leasing excellence and individual manager praise, but 8-month-old reviews flagged building-wide maintenance collapse, a major flood, and structural neglect that have not been resolved.
Last verified 2026-07-24
As listed on Google.
As published by the business on its own website; not independently verified.
Staff like Isaiah, Tyler, and Anthony earn consistent praise for warm, thorough leasing tours; long-term residents love the historic architecture and central Dallas position. However, maintenance problems-flooding, failed HVAC, broken laundry access-linger unresolved, and management becomes unreachable once residents move in, leaving repair requests closed without completion.
High expectations clash with daily frustration here. Tacoby's leasing team delivers the tour experience that lured people in, and the historic downtown views do shine. But behind the luxury branding, residents battle elevator downtime every other week, AC failures lasting days, and work orders languishing for weeks. The concierge shines, yet the building's infrastructure and maintenance culture leave long-term renters burnt out and leaving. Water leaks that go unrepaired for months, a power outage that charged residents $50 for emergency hotel spots, and an AC system that fails monthly paint a grim day-to-day reality. Front-desk staff like Tahj and Luis earn genuine praise, but most of the staff team strikes residents as distant. The rooftop bar and dining venues draw downtown crowds, yet there is almost no programming for the people who actually live there.
Interurban's historic lofts draw residents who value exposed brick, concrete floors, and downtown walkability. Management and maintenance staff, especially Ray, Desmond, and Phil, earn repeated praise for responsiveness and genuine care. However, utility bills climb unexpectedly mid-lease, parking is shared with the public, and some report roaches, uncleaned pools, and broken elevators. The building's age shows inconsistently: charm to some, deferred upkeep to others. What seals loyalty for long-term residents is the community feel and staff accessibility. New applicants sometimes hit rough scheduling and cold phone support during tours. Free Cowboys Fit membership and guest parking perks help offset rising costs, though internet lapses frustrate remote workers. Strong management can mask, but not fully solve, operating costs that many find steep for downtown Dallas.
Last updated 2026-07-23