Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-24.
Strong leasing experiences dominate positive reviews, with staff like Tyler, Anthony, Isaiah, and Christi earning praise for professionalism and patience during tours. Long-term residents report good daily management responsiveness. However, serious maintenance crises undermine confidence: the Mercantile building flooding displaced residents, and cleanliness complaints mention trash, roaches, and broken elevators. Fee charges during emergencies and language-barrier mishandling have left residents frustrated.
Management has named staff strengths but struggles with emergency handling transparency. Pets are welcomed. Paid parking is available. The 3.4 rating reflects a sharp divide between those satisfied with leasing and service versus those weathering maintenance problems and inconsistent cleanliness standards.
Last verified 2026-08-22
As listed on Google.
As published by the business on its own website; not independently verified.
Long-term residents and newcomers praise the historic downtown location and thoughtful leasing staff, but persistent complaints center on management unresponsiveness and unresolved building systems. Months-long HVAC failures, delayed maintenance responses, and damage left uncorrected frustrate tenants who report trouble reaching corporate or management for resolution.
Tour experience at The Statler feels polished: leasing agent Tacoby and concierge staff leave visitors impressed, and the downtown historic building attracts serious interest. Living here reveals a different picture. Residents report water shutoffs, elevator breakdowns multiple times weekly, AC failures lasting days, and repair timelines that swing from days to over a month with no predictability. A resident's 13 water shutoffs and four months of unrepaired water damage in one year illustrate how routine infrastructure struggles become wearing in practice. The leasing office is inconsistent: some staff helpful, others dismissive, and one documented case involved reversing an approval letter and withholding funds after demands shifted repeatedly. Staff like Tacoby, Tahj, and Luis stand out for genuine care; most others seem indifferent to resident frustration.
Five-star reviews dominate, with residents celebrating the building's 1916 character, responsive management under Ray, and walkable downtown location. Maintenance led by Desmond and Phil earns consistent praise for speed and care. The loft interiors-exposed brick, concrete, granite-draw repeated compliments, as does the included Cowboys Fit membership and free guest parking on nights and weekends. Drawbacks surface mainly around finances and shared resources. Utility bills allegedly climb unpredictably (some residents report $400-500 monthly for one person), and paid parking feels unfair when the lot hosts AT&T employees and public events. A handful of reviews flag worn infrastructure (elevator downtime, pool maintenance), internet instability, and occasional front-desk friction that undercut the otherwise strong reputation.
Last updated 2026-08-22