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The Statler Residences

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 323 Google reviews · How we rank ›

4.4(323) 73 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Living
The Statler Residences
Service
Luxury High-Rise Living
Reviews
323

What we found

High expectations clash with daily frustration here. Tacoby's leasing team delivers the tour experience that lured people in, and the historic downtown views do shine. But behind the luxury branding, residents battle elevator downtime every other week, AC failures lasting days, and work orders languishing for weeks. The concierge shines, yet the building's infrastructure and maintenance culture leave long-term renters burnt out and leaving.

Water leaks that go unrepaired for months, a power outage that charged residents $50 for emergency hotel spots, and an AC system that fails monthly paint a grim day-to-day reality. Front-desk staff like Tahj and Luis earn genuine praise, but most of the staff team strikes residents as distant. The rooftop bar and dining venues draw downtown crowds, yet there is almost no programming for the people who actually live there.

Recent shift: Shift from positive tour reviews (all five-star, 2 months ago) to sharply negative resident reviews (one and two-star, one month ago and recent) suggests satisfaction drops significantly after move-in as maintenance and building issues surface.

Praised for
  • Tacoby's leasing service exceptional
  • welcoming, helpful staff (leasing and front desk)
  • downtown high-rise views
  • historic building character
  • thoughtful leasing process
Watch-outs
  • chronic elevator outages
  • unreliable AC and heating
  • slow, inconsistent maintenance response
  • water shutoffs and leaks
  • intrusive leasing requirements
  • unfriendly front desk staff (some)
  • no resident events or community programming
responsive-managementnoisy-neighborsslow-repairsgood-amenitiesfriendly-staffpoor-maintenanceoutdated-units
Best for: people relocating for work seeking a downtown address and leasing tour experience.
Think twice if: you plan to live here long-term; maintenance is slow, elevators and AC fail frequently, and building issues go months without repair.

What's working here

  • Tacoby's leasing service
  • downtown historic location and views
  • rooftop bar and onsite dining
  • thoughtful tour experience

Read this before you tour

  • Tacoby is the standout leasing agent praised across multiple reviews for anticipating needs and making the process smooth
  • Tahj and Luis provide positive front desk service
  • Sidney also praised as a leasing agent
  • Concierge staff consistently highlighted as helpful
  • Water shut off 13 times in one resident's year; elevators down on 12+ occasions; HVAC issues recurring monthly
  • One resident reported elevator(s) down every other week
  • Building charged $50 deposit for emergency hotel housing during power outage
  • Water damage from leaks unfixed for nearly four months in some units

What residents say

Luxury High-Rise Living
Leasing tour experience exceptional, but residents report chronic building infrastructure failures and slow maintenance.

Side by side with nearby options

  • Rated 4.4 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

What keeps coming up

helpful staffwelcoming staffconciergetourrooftop bardowntown viewsproperty tourapartment tourfloor planleasing

Why this score

How We Rank
Star rating 58
Review volume 100
Review recency 100
Review sentiment 44
Profile completeness 100
Verification 30

The numbers behind the score

5
262
4
12
3
2
2
5
1
42

Contact the property

Address
1919 Jackson St, Dallas, TX 75201
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_elevatorhas_fitness_centerhas_onsite_maintenancehas_private_outdoor_spacehas_swimming_poolhas_onsite_parking

Last verified 2026-07-24

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Luxury apartmentsPet-friendly housing

As published by the business on its own website; not independently verified.

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Questions we get asked

What do leasing and tours include?
Tacoby and the leasing team conduct thorough property tours covering floor plans, all amenities, and answer questions in detail. Reviews note they answer questions before residents think to ask them.
Are there package lockers or delivery services?
No package lockers; deliveries are managed by concierge availability, meaning packages may be held until staff is on duty.
How accessible is the building?
The building has a wheelchair-accessible entrance, wheelchair-accessible parking, and an elevator. However, elevator outages are frequent and stairs are not accessible as an alternative.

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First-time downtown renters and young professionals report genuine warmth from staff and consistently clean, well-maintained spaces that set this new high-rise apart. Leasing consultant Michael, property manager Jessica, and maintenance supervisor Alberto earn repeated praise for responsiveness and care. The building's downtown location near the Farmers Market appeals to those prioritizing walkability and urban convenience. However, phone and email responsiveness breaks down after initial leasing, and some operational choices-high parking fees, valet chaos in the shared garage, interior common areas without windows, and missing gym equipment-prompt residents to question overall value. New residents experience excellent onboarding, but communication friction and design compromises suggest the property is still stabilizing.

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The Element at Mercantile Place
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Staff excel at leasing and day-to-day resident support, with Tyler, Anthony, and Isaiah frequently praised for thorough tours and quick problem-solving. However, building maintenance is inconsistent: residents report roaches, broken elevators, extended HVAC failures reaching 90°F, and poor cleanup standards that undermine the luxury positioning. A major flood at the Mercantile tower displaced residents and exposed weak crisis communication. Some tenants faced stress, damaged belongings, language barriers with staff, and contested administrative fees during transfers. Management responsiveness varies sharply between departments.

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The Wilson at Mercantile Place
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Staff like Isaiah, Tyler, and Anthony earn consistent praise for warm, thorough leasing tours; long-term residents love the historic architecture and central Dallas position. However, maintenance problems-flooding, failed HVAC, broken laundry access-linger unresolved, and management becomes unreachable once residents move in, leaving repair requests closed without completion.

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Last updated 2026-07-23