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Fox Trails Apartments

Updated 2026-10-22 · 1,892 reviewed · 211 listed · Scored from 438 Google reviews · How we rank ›

4.3(438) 73 composite score See reviews on Google ✓ Google-verified Publishes prices
Townhome & Garden-Style CommunitiesPet-Friendly CommunitiesCorporate & Furnished Housing
Fox Trails Apartments
Location
Fox Run Apartments, Plano
Services
Townhome & Garden-Style Communities, Pet-Friendly Communities, Corporate & Furnished Housing
Reviews
438
Ranking
#1 in Townhome & Garden-Style Communities
Best for
Pet owners and quiet-seeking renters who value a pool and friendly office staff

Google Business Profile is the source for the business data shown here, last checked 2026-10-22. Details taken from their website were fetched 2026-10-22.

What we found

Most recent reviewers praise the leasing office staff, the quiet setting, and the pool. The loudest complaints involve air conditioning that stayed broken for months, slow maintenance, and a new community WiFi charge of $70 per month.

Praised for
  • Friendly, helpful leasing and office staff
  • Quiet community
  • Quick maintenance on some requests
  • Nice pool area
Watch-outs
  • Air conditioning repairs unresolved for months
  • Slow or missed maintenance responses
  • Community WiFi fee increase
  • Emergency line not answered
friendly-staffquiet-communitygood-amenitiesresponsive-managementslow-repairspoor-maintenancehidden-fees
Best for: Pet owners and quiet-seeking renters who value a pool and friendly office staff
Think twice if: Your AC or repairs can't wait; several recent reviews describe long, unresolved maintenance delays.

What's working here

  • Two swimming pools with sundecks
  • Pet-friendly, up to two pets per home
  • Detached garage parking
  • Friendly leasing office staff

Read this before you tour

  • Business states community WiFi is billed at $70 per month, per one reviewer
  • Reviewer says AC was reported for about four months without a fix
  • Reviewer names staff member Mimi for helping with an application
  • Business states renovations are underway or completed, per one review

What residents say

Pet-Friendly Communities
Website lists up to two pets per home and a pet spa; no review text discusses pet policy.
Townhome & Garden-Style Communities
Website lists 1 to 3 bedroom townhomes and apartments; reviews do not describe townhome living specifically.

Side by side with nearby options

  • Rated 4.3 against a 4.19 average across the 71 townhome & garden-style communities businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

Why this score

How We Rank
Star rating 53
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
347
4
9
3
5
2
9
1
68

When the office is open

Monday
09:00-18:00
Tuesday
10:00-18:00
Wednesday
09:00-18:00
Thursday
10:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
1, 2, and 3 bedroom townhomes and apartmentsPet-friendly community (up to two pets per home)Two swimming pools with sundecks24-hour fitness centerDetached garage parkingClubhouse with coffee stationOutdoor basketball court and cornholePet spa
Published prices
Application fee (limited time offer)
$0
Hold fee
$100 to hold
Pet fee (one-time)
$400
Pet rent (monthly)
$30 per pet

As published by the business on its own website; not independently verified.

Enquire about Fox Trails Apartments

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Questions we get asked

Does Fox Trails allow pets?
Yes. The business's website says it is pet-friendly with up to two pets per home. It lists a $400 one-time pet fee and $30 per pet monthly rent.
Is there a fee to apply?
The website lists the application fee as $0 under a limited time offer. It also lists a $100 hold fee.

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Reviewers praise the on-site team, especially the assistant manager Aisha Muhammad, for quick replies and fixes. Several residents describe a quiet, cozy community with good grounds. Many five-star notes name staff rather than the buildings themselves. The negatives centre on pests, with one 2-star and one 1-star review describing bugs in the apartments. Other complaints include fees, rent increases, and an application process that went badly for one applicant. Pet-friendly details come from the business's website, not from reviews.

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Most reviewers praise how quickly maintenance responds. Hector and Jose come up again and again for fixing AC, electrical, and plumbing issues the same day or the next. Leasing staff also earn good marks for guiding people through tours and move-ins. Critics raise three concerns: phone calls to management often go unanswered, a single reviewer reports roaches, and a few say move-out charges for small wall marks feel harsh. The gym, pool, and Legacy-area location get repeated praise.

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Last updated 2026-10-22