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Orion Prosper Apartments

Updated 2026-09-22 · 1,796 reviewed · 193 listed · Scored from 421 Google reviews · How we rank ›

4.4(421) 75 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Living
Orion Prosper Apartments
Location
Prosper
Service
Luxury High-Rise Living
Reviews
421
Ranking
#26 in Luxury High-Rise Living
Best for
Residents prioritizing spacious layouts and responsive day-to-day staff interaction.

Google Business Profile is the source for the business data shown here, last checked 2026-09-22. Details taken from their website were fetched 2026-08-22.

What we found

Most residents praise the spacious units and attentive staff, particularly Vanessa and Keaira in leasing. However, a minority report serious issues: pest infestations, chemical smells, poor move-out communication, and resistance when requesting lease cancellations. The complex's service quality appears to depend heavily on which staff member handles your case.

Praised for
  • responsive and knowledgeable staff
  • spacious apartments
  • well-maintained grounds
  • friendly leasing team members
Watch-outs
  • pest issues and chemical odors
  • inconsistent management and communication
  • move-out process confusion
  • uncooperative staff during disputes
friendly-staffwell-maintainednoisy-neighborspest-issuespoor-communication
Best for: Residents prioritizing spacious layouts and responsive day-to-day staff interaction.
Think twice if: Pest problems and inconsistent management troubleshooting reported by some; verify pest-control standards before signing.

What's working here

  • spacious floor plans
  • named staff known for responsiveness
  • amenity-rich grounds
  • Prosper ISD location appeal

Read this before you tour

  • Vanessa Mosele praised repeatedly for organization and professionalism in leasing
  • Keaira highlighted as standout staff member with year-long track record of issue resolution
  • Maintenance team noted as prompt and communicative in several reviews
  • One resident reported roach infestation and chemical smell preventing occupancy; another had unit cleanliness issues upon move-in
  • Move-out communication gaps led to surprise charges for water and electricity at incorrect address

What residents say

Luxury High-Rise Living
Spacious units and resort-style grounds praised by most, but pest and maintenance issues undermine the luxury positioning for a vocal minority.

Side by side with nearby options

  • Rated 4.4 against a 4.07 average across the 161 luxury high-rise living businesses listed here.
  • Has more Google reviews than 91% of the businesses in this directory.

Why this score

How We Rank
Star rating 59
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
330
4
24
3
15
2
9
1
43

Contact the property

Address
980 S Coit Rd, Prosper, TX 75078
Open in Google Maps

Last verified 2026-09-22

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsResort-style poolFitness centerWalking trailPondsOutdoor grill

As published by the business on its own website; not independently verified.

Questions we get asked

Who should I ask for help with lease or move-in questions?
Residents consistently recommend Vanessa Mosele or Keaira in the leasing office for knowledgeable, organized support.
How responsive is maintenance?
Multiple reviews confirm the maintenance team communicates well and responds promptly to work orders.

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4.6(393)✓ Google-verified

Orion Prosper Lakes earns strong marks for leasing staff warmth, routine maintenance speed, and property upkeep. Residents consistently praise named team members like Josie and Vivian. However, a small but vocal group flags slow follow-up on complex issues, dismissive management responses to safety concerns, and a perception that responsibility gets pushed back onto renters when problems fall outside routine maintenance.

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Bexley at WestRidge
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Bexley at WestRidge

3.5(272)✓ Google-verified

Most residents praise the front office staff by name (Kylie, Melissa, Brandon, Alexa, Maddie) as genuinely caring and responsive to routine questions and lease paperwork. The property itself draws compliments for cleanliness, quiet surroundings, and well-kept amenities. However, a serious fault line emerges in emergency maintenance: one resident's AC failure over a weekend in April resulted in no same-day solution, escalating allergies to the point of hospital care, and staff dismissed it as non-emergency despite Texas heat. Mold was flagged once, and eviction dumpster schedules are visible to residents and feel unprofessional. The staff's warmth masks gaps in how the business handles urgent repairs and operational boundaries. Tenure matters here: a five-year resident and a new tenant both give five stars, suggesting consistent day-to-day living is positive when things work. The emergency response failure, however, reveals a structural problem that no friendly office interaction can resolve for residents in genuine crisis.

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Luminest Prosper Apartments
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Most residents praise the contemporary amenities, attentive leasing team (Bailey, Lily, Landon, Katy named repeatedly), and clean grounds. Two critical reviews cite thin-wall construction permitting neighbor noise, high water bills with unclear allocation, staff turnover creating confusion, and slow administrative processes. The leasing experience stands apart as consistently positive; post-move issues are the friction point.

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Last updated 2026-09-22