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The Jade at Frisco

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 318 Google reviews · How we rank ›

4.4(318) 75 composite score See reviews on Google ✓ Google-verified
Student HousingPet-Friendly CommunitiesLuxury High-Rise Living
The Jade at Frisco
Services
Student Housing, Pet-Friendly Communities, Luxury High-Rise Living
Reviews
318

What we found

Many residents and recent visitors praise the office staff for being genuinely helpful and responsive, with maintenance requests handled promptly. The leasing office team, including Melissa and Fernanda, earn frequent mention for going above and beyond.

However, a troubling thread of recent complaints describes widespread pest infestations, neglected grounds (uncut grass, debris left after mowing), broken gates, and pool and shared facilities in poor condition. One long-time resident reports the property has declined noticeably since first opening in 2022.

Recent shift: Yes. Reviewers note a significant decline since the property opened in 2022, citing deteriorating grounds maintenance, unchecked pest problems, and broken common facilities now versus the well-maintained community at opening.

Praised for
  • friendly and responsive staff
  • well-maintained property and grounds
  • prompt maintenance service
  • welcoming leasing office
  • good amenities
Watch-outs
  • pest problems including roaches and mice
  • grounds maintenance inconsistent and unkept
  • gates left open and security concerns
  • declining property condition over time
  • high rent relative to current condition
responsive-managementfriendly-staffslow-repairspest-issuespoor-maintenance
Best for: Students or young professionals who value attentive management and active community amenities.
Think twice if: Recent reviews flag ongoing pest problems, maintenance of shared spaces, and gates left unsecured. The property's condition appears to have declined since opening.

What's working here

  • responsive and personable leasing office
  • prompt maintenance response times
  • resort-style amenities including pool and fitness center
  • well-lit professional staff

Read this before you tour

  • Leasing office staff named Melissa and Fernanda praised for responsiveness
  • Maintenance requests consistently addressed promptly
  • Roaches and mice reported in multiple units and common areas
  • Gates left open creating security gaps
  • Grounds left unkept after mowing (grass debris not swept)
  • Property described as declining since 2022 opening

What residents say

Luxury High-Rise Living
Amenities and leasing experience praised but marred by pest infestations and poor ground maintenance.
Pet-Friendly Communities
Pet park available; no review commentary on pet services or policy.

Side by side with nearby options

  • Rated 4.4 against a 4.06 average across the 49 student housing businesses listed here.
  • Has more Google reviews than 84% of the businesses in this directory.

Why this score

How We Rank
Star rating 58
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
261
4
11
3
4
2
4
1
38

Contact the property

Address
16220 Phoebe Rd, Frisco, TX 75035

Last verified 2026-08-22

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
1 bedroom apartments2 bedroom apartments3 bedroom apartmentsgourmet kitchenswasher/dryer in unitresort-inspired poolpet parkyoga studio

As published by the business on its own website; not independently verified.

Questions we get asked

Is there washer/dryer in the units?
Yes, according to their website, washer/dryer are included in units.
What amenities are available?
Their website lists resort-inspired pool, pet park, yoga studio, Technogym fitness equipment, Echelon Smart Connect bikes, clubroom, and game room.

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Living at Adley Craig Ranch means knowing your name: staff like Michael in leasing and George in maintenance are consistently named as the reason people stay. Long-term residents praise the peaceful, clean grounds and quick maintenance response. Amenities anchor the experience. The resort pool, fitness center, and off-leash dog park draw regular use. Multiple reviewers mention 2-4 year tenancy, suggesting stability and satisfaction with the overall community feel.

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Last updated 2026-08-22