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The Savannah at Gateway

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 160 Google reviews · How we rank ›

3.9(160) 71 composite score See reviews on Google ✓ Google-verified
Senior / 55+ Communities
The Savannah at Gateway
Service
Senior / 55+ Communities
Reviews
160

What we found

Staff warmth and responsiveness stand out: Yolanda, Bessie, and Janet handle move-ins with genuine care, and maintenance fixes arrive fast when prioritized (under 24 hours noted). The trade-off is inconsistency: some residents wait a week for basic appliance fixes while others praise quiet gardens and shopping shuttles. Seniors on fixed incomes find affordability hard despite the 55+ positioning.

Residents cherish the calm (no blaring TVs, no screaming, evening pet walks possible) and trust the clean units and safe grounds. Management feels professional and human when approached with respect, and the on-site beauty salon, fitness center, and shuttle program add real value for aging in place. Response delays and occasional indifference from some staff dampen the otherwise strong community feel.

Praised for
  • helpful, patient staff with strong customer service focus
  • quiet, safe, peaceful community
  • quick maintenance response when engaged
  • professional management team
Watch-outs
  • slow response to repair requests overall
  • maintenance issues take longer than expected
  • rent considered expensive for some residents
responsive-managementwell-maintainedclean-groundsquiet-communitygreat-locationfriendly-staffslow-repairs
Best for: Seniors seeking a calm, social community with staff who prioritize individual needs and relationships.
Think twice if: Repairs can move slowly; budget 1-2 weeks for routine maintenance issues and plan accordingly if mobility or health depend on quick fixes.

What's working here

  • Dedicated staff who genuinely listen and help navigate move-in
  • Quiet, secure community with grounds and amenities
  • Shuttle service for shopping and activities
  • On-site beauty salon and fitness facilities

Read this before you tour

  • Yolanda (receptionist), Bessie Payne (leasing/customer service), and Ms. Janet consistently praised for professionalism and staying late for residents
  • On-site shuttle van (Savannah Gateway Van) for shopping and outings
  • Maintenance response under 24 hours documented for priority repairs
  • Some repairs took a week to fully resolve (air conditioning, washer/dryer)
  • No cockroach problems noted

What residents say

Senior / 55+ Communities
Staff go out of their way to help seniors on fixed income through leasing; shuttle, salon, and fitness center ease daily life, though some repairs lag

Side by side with nearby options

  • Rated 3.9 against a 4.23 average across the 43 senior / 55+ communities businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

Why this score

How We Rank
Star rating 28
Review volume 96
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

The numbers behind the score

5
90
4
28
3
10
2
7
1
25

Contact the property

Address
401 Shiloh Rd, Plano, TX 75074
Open in Google Maps

Last verified 2026-08-22

When the office is open

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
10:00-18:00
Sunday
13:00-17:00

As listed on Google.

In their own words

Services listed
Studio, 1 & 2 bedroom floor plansEnergy-efficient appliancesGranite countertopsIn-unit washers and dryersResort-style swimming poolFitness centerOn-site beauty salonPet-friendly community

Credentials claimed:ADA, Equal Housing

As published by the business on its own website; not independently verified.

Questions we get asked

Does the complex offer transportation for seniors?
Yes, they operate the Savannah Gateway Van for shopping and other outings.
What amenities are included?
Resort-style pool, fitness center, on-site beauty salon, in-unit washer and dryer (in select units), and energy-efficient appliances. Pet-friendly community as well.
How quickly will maintenance respond to repairs?
Priority repairs documented under 24 hours; routine requests may take a week or longer to fully resolve.

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Last updated 2026-08-22