Does the complex offer transportation for residents?

Yes. The Savannah Gateway Van provides complimentary transportation to grocery stores, shopping, and other appointments for residents.

Is there hair and beauty service on-site?

Yes. The community features an on-site beauty salon; reviewers praise the service and the stylist's efficiency.

How quickly do maintenance requests get addressed?

Residents report that maintenance typically responds but service takes several days to over a week. One review noted AC and washer issues took about a week to fully resolve.

The Savannah at Gateway

Updated 2026-09-22 · 1,796 reviewed · 193 listed · Scored from 164 Google reviews · How we rank ›

4.0(164) 73 composite score See reviews on Google ✓ Google-verified

Senior / 55+ CommunitiesAffordable & Budget-FriendlyPet-Friendly Communities

Location: Plano
Services: Senior / 55+ Communities, Affordable & Budget-Friendly, Pet-Friendly Communities
Reviews: 164
Ranking: #6 in Senior / 55+ Communities
Best for: seniors seeking affordable housing with a close-knit community, active staff support, and built-in services

Google Business Profile is the source for the business data shown here, last checked 2026-09-22. Details taken from their website were fetched 2026-08-22.

What we found

Residents consistently praise the staff, particularly Bessie Payne and receptionist Yolanda, for genuine warmth and willingness to help with paperwork and move-ins. The community feels peaceful and safe, with valued extras like on-site salon service, pet amenities, and a van for shopping trips.

Maintenance response lags behind resident expectations, and administrative handoffs between properties have caused frustration during lease transfers. Most overlook these delays, calling the complex a home worth the cost. A handful ask for quicker repairs and more senior-sensitive service timing.

Praised for

staff warmth and helpfulness, especially Bessie Payne and Yolanda
quick leasing process and patient guidance
safe, quiet community atmosphere
on-site salon, pet-friendly, transportation services
professional management team

Watch-outs

slow maintenance response times
lost or delayed application transfers between properties
slow processing of paperwork despite verbal promises

responsive-managementfriendly-staffquiet-communitygood-amenitiesslow-repairs

Best for: seniors seeking affordable housing with a close-knit community, active staff support, and built-in services

Think twice if: maintenance requests routinely take days to weeks; apartment transfers between properties have caused application delays and stress

What's working here

standout staff known by name (Bessie Payne, Yolanda)
on-site salon and beauty services
complimentary van transportation for shopping and appointments
peaceful, quiet senior community

Read this before you tour

Bessie Payne: leasing and resident support staff, praised repeatedly for empathy and follow-through
Yolanda: receptionist, stayed past 6 PM to help residents with paperwork
On-site salon: praised for efficiency and quality by a long-haired client
Savannah Gateway Van: complimentary transportation to grocery stores, shopping, and other outings
Maintenance: repairs (AC, washer/dryer, plumbing connections) completed but often delayed over one week

What residents say

Senior / 55+ Communities: Staff go above and beyond for seniors; one reviewer requested faster maintenance response and more empathy for senior-specific needs
Affordable & Budget-Friendly: Praised as affordable housing for fixed-income residents; one resident found rent high but justified by amenities
Pet-Friendly Communities: Residents value peaceful evening pet walks; no complaints about pet policies

Side by side with nearby options

Rated 4 against a 4.22 average across the 37 senior / 55+ communities businesses listed here.
Has more Google reviews than 60% of the businesses in this directory.

Why this score

How We Rank

Star rating 34

Review volume 96

Review recency 100

Review sentiment 67

Profile completeness 100

Verification 30

The numbers behind the score

Contact the property

Phone: +1469-931-2021
Website: http://www.savannahplano.com/
Address: 401 Shiloh Rd, Plano, TX 75074
Open in Google Maps

Last verified 2026-09-22

When the office is open

Monday: 08:30-17:30
Tuesday: 08:30-17:30
Wednesday: 08:30-17:30
Thursday: 08:30-17:30
Friday: 08:30-17:30
Saturday: 10:00-18:00
Sunday: 13:00-17:00

As listed on Google.

In their own words

Services listed

Studio, 1 & 2 bedroom floor plansEnergy-efficient appliancesGranite countertopsIn-unit washers and dryersResort-style swimming poolFitness centerOn-site beauty salonPet-friendly community

Credentials claimed:ADA, Equal Housing

As published by the business on its own website; not independently verified.

Questions we get asked

Does the complex offer transportation for residents?: Yes. The Savannah Gateway Van provides complimentary transportation to grocery stores, shopping, and other appointments for residents.
Is there hair and beauty service on-site?: Yes. The community features an on-site beauty salon; reviewers praise the service and the stylist's efficiency.
How quickly do maintenance requests get addressed?: Residents report that maintenance typically responds but service takes several days to over a week. One review noted AC and washer issues took about a week to fully resolve.

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The Savannah at Gateway

What we found

What's working here

Read this before you tour

What residents say

Side by side with nearby options

Why this score

The numbers behind the score

Contact the property

When the office is open

In their own words

Questions we get asked

Similar apartment complexes nearby

Park Residences Plano 55+ Cottages & Apartments

Firewheel Town Village

Jada Legacy Central Apartments

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