Google Business Profile is the source for the business data shown here, last checked 2026-10-22. Details taken from their website were fetched 2026-07-23.
Reviewers praise the leasing team on tours, with several naming Noreonna and Levi for patience and follow-through. Apartments get good marks for size, light, and cleanliness. Many complaints, though, describe a steep drop in upkeep and communication since spring.
Negative reviews describe unanswered emails, an elevator out for months, trash sitting for days, and rodent or smoke problems. Some say staff were rude or dismissive. The newer reviews are split, so ask about current conditions before signing.
Recent shift: Several reviews from the last few months describe a decline in upkeep, communication, and staff attitude, with some tying it to a change in staff.
Last verified 2026-10-22
As listed on Google.
As published by the business on its own website; not independently verified.
Portrait at Painted Tree Apartments operates as a luxury complex in McKinney. Review evidence is limited, so details about resident experience and satisfaction cannot be verified from this data.
Residents often praise the front office and maintenance staff by name, calling them kind and quick to help. Many love the individual homes, private yards, and quiet grounds. Several reviewers say they feel at home here. Pest control and parking draw the most complaints. Some describe ant, rat, and spider problems and say sprays did not solve them. Others cite crowded parking and trash rules. One reviewer reported serious unit repair problems and a large move-out charge.
Life here centers on the staff's genuine warmth and the strong community the Apartment Life team creates through regular events, food, and gatherings that help residents connect. The property looks maintained and feels welcoming, though some tenants faced pest problems, cracks, and structural wear that management attributed to weather without follow-up. Poolside living carries a premium price but delivers unwanted noise on weekends, with management's response seen as ineffective. Leasing staff like Alex and Abigail help applicants feel confident during paperwork, though one prospective resident found phone and email support vague and hurried during a stressful move involving health challenges. Maintenance responds quickly to calls, but fire safety inspection was deferred to a contractor who left a removed alarm on a kitchen counter.
Last updated 2026-10-22