How much are apartments at The Sylvan?

Their website lists 1-bed units from $1,599–$1,606/month, 2-bed from $1,899/month. Exact pricing varies by floor plan.

What happens if I have a maintenance issue?

Reviewers report maintenance arrives within 24–48 hours for most requests. However, recurring issues (like recurring toilet clogs) and structural problems (elevator down since August 2025) have seen extended delays or no resolution.

Is the leasing process quick?

Reviewers note the application process is thorough and can feel tedious, though select staff (Noreonna, Meadow, Levi) are praised for walking people through it patiently.

The Sylvan at Painted Tree

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 142 Google reviews · How we rank ›

4.7(142) 77 composite score See reviews on Google ✓ Google-verified Publishes prices

Luxury High-Rise LivingPet-Friendly CommunitiesAffordable & Budget-FriendlySenior / 55+ Communities

Location: McKinney
Services: Luxury High-Rise Living, Pet-Friendly Communities, Affordable & Budget-Friendly
Reviews: 142
Ranking: #27 in Luxury High-Rise Living
Best for: Residents seeking luxury amenities and are comfortable with newer-build quirks if they connect with responsive staff.

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-23.

Compare: Firewheel vs Sylvan — who picks up when something breaks?Mansions of McKinney vs Sylvan — who stops trying after you sign?Sylvan vs Gray Branch — who won't surprise you with pet fees?

What we found

Strong on amenities and architecture, weak on consistency. The leasing team splits sharply: Noreonna, Meadow, Levi, Cynthia, Sulma, and Tiffany draw repeated praise for warmth and problem-solving, but Jasmine and others trigger complaints about coldness, dismissal, and what some residents read as discriminatory treatment. Maintenance responds within 24–48 hours for minor issues but leaves longer problems unresolved-a broken toilet recurring every 2–3 months, closet racks failing five times, an elevator down since August with no status updates. Reviewers who get good staff feel like they won a lottery; those who don't describe a bait-and-switch from move-in to lived experience.

Amenities genuinely impress: two-story gym, resort pool cleaned daily, golf simulator, co-working spaces, and walkable neighborhoods keep residents who feel cared for very happy. But recent departures of key staff seem to have thinned that care, with one reviewer noting a sharp decline in spring 2025 after beloved leasing officers left. The complex is newer, so some early defects are normal, but the response pattern-quick fixes for cosmetics, slow or absent ones for structural concerns-erodes trust.

Recent shift: Spring 2025 marked a notable decline: one reviewer noted that key leasing staff (including the helpful original officers) departed, and cleanliness, communication, and responsiveness deteriorated sharply from April onward. This shift is reflected in mixed reviews after early April versus consistent five-star praise before then.

Praised for

staff responsiveness (Noreonna, Meadow, Levi, Cynthia praised)
high-quality amenities (pool, fitness center, golf simulator, movie theater)
well-maintained grounds and common areas
spacious floor plans and finishes

Watch-outs

inconsistent leasing office service and communication
professionalism concerns with certain staff (Jasmine complaint pattern)
maintenance response gaps and incomplete work
elevator outage (August 2025, no updates)
poor closet racks and fixture issues

responsive-managementwell-maintainedclean-groundsgood-amenitiesfriendly-staffslow-repairspoor-communication

Best for: Residents seeking luxury amenities and are comfortable with newer-build quirks if they connect with responsive staff.

Think twice if: Staff consistency is unpredictable-you may face slow communication and maintenance gaps if you do not get one of the praised leasing agents. Elevator outages have lasted months with no updates.

What's working here

Premium amenities: two-story gym, resort pool, golf simulator, movie theater
Select leasing staff (Noreonna, Meadow, Levi, Cynthia, Sulma, Tiffany) excel at personalized service
Spacious floor plans with modern finishes
Beautiful, walkable neighborhood; very low noise between units

Read this before you tour

Named staff praised: Noreonna, Meadow, Levi, Cynthia, Sulma, Tiffany; named staff complained about: Jasmine
Amenities include golf simulator, movie theater, dog park, private offices, co-working spaces, package lockers
Maintenance responds within 24–48 hours for minor requests but has left recurring issues (toilet, closet racks) unresolved for months
Elevator in one building out since August 2025 with no status updates
Newer construction means early defects (misaligned doors, weak closet racks); maintenance resolves cosmetic issues quickly but slower on mechanical problems

What residents say

Luxury High-Rise Living: Spacious layouts and premium finishes draw praise; newer-build defects (doors, racks, fixtures) recur and disappoint
Pet-Friendly Communities: Dog park available; no specific praise or complaint in reviews
Affordable & Budget-Friendly: Listed in category but not clearly evidenced in reviews; price point ($1,600–$1,900/month) sits mid-range for luxury positioning

Side by side with nearby options

Rated 4.7 against a 4.07 average across the 157 luxury high-rise living businesses listed here.
Has more Google reviews than 54% of the businesses in this directory.

Why this score

How We Rank

Star rating 74

Review volume 94

Review recency 100

Review sentiment 45

Profile completeness 100

Verification 30

The numbers behind the score

131

Contact the property

Phone: +1945-231-1983
Website: https://www.thesylvanpaintedtree.com/?utm_knock=seo
Address: 2700 N Lake Forest Dr, McKinney, TX 75071
Open in Google Maps

Last verified 2026-08-22

When the office is open

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: 13:00-17:00

As listed on Google.

In their own words

Services listed

1 bedroom apartments2 bedroom apartments3 bedroom apartmentsresort-style poolfitness centergolf simulatorclubhouseprivate offices

Published prices

Oak 1 bed 1 bath 861 sq ft: $1,606/month
Elm 1 bed 1 bath 985 sq ft: $1,599/month
Birch 2 bed 2 bath 1,149 to 1,219 sq ft: $1,899/month

As published by the business on its own website; not independently verified.

Questions we get asked

How much are apartments at The Sylvan?: Their website lists 1-bed units from $1,599–$1,606/month, 2-bed from $1,899/month. Exact pricing varies by floor plan.
What happens if I have a maintenance issue?: Reviewers report maintenance arrives within 24–48 hours for most requests. However, recurring issues (like recurring toilet clogs) and structural problems (elevator down since August 2025) have seen extended delays or no resolution.
Is the leasing process quick?: Reviewers note the application process is thorough and can feel tedious, though select staff (Noreonna, Meadow, Levi) are praised for walking people through it patiently.

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The Sylvan at Painted Tree

What we found

What's working here

Read this before you tour

What residents say

Side by side with nearby options

Why this score

The numbers behind the score

Contact the property

When the office is open

In their own words

Questions we get asked

Similar apartment complexes nearby

Avendale at Painted Tree

Jefferson Verdant

The Breckyn

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