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The Tipton Group

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 89 Google reviews · How we rank ›

2.3(89) 51 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Living
The Tipton Group
Service
Luxury High-Rise Living
Reviews
89

What we found

Tipton's record is deeply divided: 31% five-star reviews praise individual staff and smooth operations, but 66% one and two-star reviews detail prolonged maintenance failures, pest infestations, mold, and billing disputes across multiple properties. Some tenants wait weeks without hot water or leak repairs; others credit staff like Eduardo or Nanette with quick fixes, but these moments feel isolated against a backdrop of poor communication, inadequate inspections, and a pattern of shifting repair costs to residents.

Management transitions appear to trigger friction, with new ownership blamed for ignoring inherited problems and aggressive fee collection. Where Tipton's team is praised, the praise centers on individual personalities rather than systemic reliability. The worst complaints come from San Antonio, Houston, and Tyler properties, where tenants describe conditions described as hazardous and unlivable.

Praised for
  • responsive individual staff members
  • smooth transition at some properties
  • caring corporate culture
Watch-outs
  • severe maintenance delays and neglect
  • pest infestations and mold
  • poor communication and unresponsiveness
  • unfair charges and disputes over liability
  • unprofessional management and staff
  • inadequate unit condition at move-in
poor-maintenancepest-issuesslow-repairspoor-communicationhidden-fees
Think twice if: Anyone seeking a stable, predictable rental experience should look elsewhere; Tipton's track record shows chronic maintenance delays, inadequate inspections, and communication gaps.

What's working here

  • Individual staff responsiveness on occasion
  • Claimed 35-year operating history

Read this before you tour

  • Eduardo (maintenance) credited for next-day repairs
  • Nanette (staff) praised for responsiveness during transition
  • Specific properties mentioned: Lakeview (Houston), Edgewater Lake Jackson, Helix (San Antonio), Belmar at Everton, Chateaux Normandie (Houston), Berkshire Square, Vue Live Oak (8-year tenure), Palomar Apts (Tyler), Fleetwood Apartments
  • Hot water outages lasting weeks; one property had 17 buildings without hot water
  • Mold not addressed in units with water damage
  • Move-in units described as dirty with defective appliances and fixtures
  • Tenant charged $450 for motel stay during utility failure

What residents say

Luxury High-Rise Living
Reviews show maintenance delays, poor inspections, and disputes over repairs rather than luxury-standard service.

Side by side with nearby options

  • Rated 2.3 against a 4.07 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 41% of the businesses in this directory.

Why this score

How We Rank
Star rating 0
Review volume 85
Review recency 100
Review sentiment 29
Profile completeness 100
Verification 30

The numbers behind the score

5
28
4
0
3
2
2
1
1
58

Contact the property

Address
6529 Preston Rd #100, Plano, TX 75024
Open in Google Maps

Last verified 2026-08-22

When the office is open

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
Closed
Sunday
Closed

As listed on Google.

In their own words

Services listed
Property managementAcquisition due diligenceFinancial underwritingPhysical property inspectionLease file auditAccounting and reportingMajor renovation supervisionProperty repositioning

Operating:over 35 years

As published by the business on its own website; not independently verified.

Questions we get asked

What areas does Tipton manage properties in?
Their website lists Dallas, Fort Worth, Duncanville, and Plano. Reviews mention properties in Houston, San Antonio, and Tyler as well.
Does Tipton handle maintenance repairs quickly?
Experience varies widely. Some tenants report next-day fixes; others describe waits of weeks for critical issues like heating and plumbing.

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Last updated 2026-08-22