Dallas Apartment Reviews Directory
Menu
Start Your Search Call

The Tipton Group

Updated 2026-09-22 · 1,796 reviewed · 193 listed · Scored from 90 Google reviews · How we rank ›

2.3(90) 51 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Living
The Tipton Group
Location
Plano
Service
Luxury High-Rise Living
Reviews
90
Ranking
#135 in Luxury High-Rise Living

Google Business Profile is the source for the business data shown here, last checked 2026-09-22. Details taken from their website were fetched 2026-08-22.

What we found

Tipton Group manages properties across multiple states but faces widespread complaints about security lapses, neglected maintenance, and slow responses. Several residents report theft and break-ins while gates and patrols fail. Common issues include pest infestations, dirty hallways and gyms, non-functional appliances, and poor insulation between units. When maintenance staff do respond, some are praised for friendliness, but these bright spots do not outweigh systemic complaints about accountability and habitability.

Newer ownership transitions have created friction with existing tenants over repair responsibility and billing. Some longer-term residents on select properties report good experiences, and one reviewer highlighted responsive communication from a staff member named Nanette. However, the overall pattern suggests inconsistent service quality across their portfolio and a pattern of tenant complaints about hazardous conditions going unaddressed.

Praised for
  • Responsive maintenance staff on select properties
  • Friendly staff communication when engaged
  • Caring corporate culture (claimed by some reviewers)
Watch-outs
  • Security failures: broken gates, theft, lack of patrols
  • Poor maintenance across properties: dirty common areas, non-functional amenities
  • Unresponsive management and slow repairs
  • Pest infestation and hazardous conditions
  • Aggressive billing and billing disputes
  • Poor soundproofing and outdated units
poor-maintenanceslow-repairspest-issuespackage-theftpoor-communicationoutdated-unitsthin-walls
Think twice if: Properties managed by Tipton Group have documented security problems, slow maintenance response, and frequent pest issues. Tenants report theft and poor habitability across multiple locations.

What's working here

  • Over 35 years of operating history
  • Multi-state property portfolio
  • Services include major renovation and property repositioning

Read this before you tour

  • Staff member Eduardo praised for same-day maintenance repair at Edgewater Lake Jackson
  • Staff member Nanette specifically mentioned for responsive communication during transition
  • Manager Jenna Perucci named in a complaint
  • Security concerns include broken gates, homeless individuals on property, vehicle theft, and break-ins
  • Common maintenance failures: gym debris/cobwebs, pool lighting, grill functionality, hallway/stair cleanliness
  • Roach infestation and plumbing problems reported at multiple properties
  • Hot water outages affecting 17 buildings reported at one property

What residents say

Luxury High-Rise Living
Residents paying luxury prices report security failures, pest infestation, dirty common areas, and poor soundproofing inconsistent with luxury standards.

Side by side with nearby options

  • Rated 2.3 against a 4.07 average across the 161 luxury high-rise living businesses listed here.
  • Has more Google reviews than 43% of the businesses in this directory.

Why this score

How We Rank
Star rating 0
Review volume 85
Review recency 100
Review sentiment 29
Profile completeness 100
Verification 30

The numbers behind the score

5
28
4
0
3
2
2
1
1
59

Contact the property

Address
6529 Preston Rd #100, Plano, TX 75024
Open in Google Maps

Last verified 2026-09-22

When the office is open

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
Closed
Sunday
Closed

As listed on Google.

In their own words

Services listed
Property managementAcquisition due diligenceFinancial underwritingPhysical property inspectionLease file auditAccounting and reportingMajor renovation supervisionProperty repositioning

Operating:over 35 years

As published by the business on its own website; not independently verified.

Questions we get asked

What services does Tipton Group offer?
Their website lists property management, acquisition due diligence, financial underwriting, physical inspections, lease audits, accounting, and renovation supervision including roof and HVAC replacement.
How long has Tipton Group been in business?
They claim over 35 years of operating history and manage properties in Dallas, Fort Worth, Duncanville, Plano, Houston, San Antonio, and other Texas markets.

Similar apartment complexes nearby

LVL29 Apartments
76

LVL29 Apartments

4.2(235)✓ Google-verifiedPublishes prices

LVL29 residents consistently praise the staff's personal investment and hospitality, naming specific team members like Jen, Kimberly, Anna, and Ethan who create a family-like atmosphere. The building itself draws praise for its resort-style pool, spectacular views from high floors, resort-level amenities, and proximity to Legacy West. However, recent complaints expose operational cracks: rude valet interactions, repeated elevator outages, a hot tub curing delay, utility billing failures, and parking gate breakdowns underscore a gap between the property's luxury positioning and actual maintenance execution. Long-term residents credit staff warmth as the primary reason for staying despite these issues.

Luxury High-Rise LivingTownhome & Garden-Style Communities
View profile
Windsor Metro West Apartments
75

Windsor Metro West Apartments

4.5(425)✓ Google-verifiedPublishes prices

Leasing and maintenance staff shine when they show up. Loann, Holly, and Edgar earn individual praise for genuine helpfulness and fixing problems fast. Management's recent overhaul has left residents frustrated, with ignored pest complaints, phantom charges, and communication breakdowns that force people to visit the office in person. Noise and construction dominate complaints this year. Location near Legacy and corporate HQ is strong, and amenities like the pet spa and coworking space are advertised well. The core issue isn't the building or services, it's that new leasing and management staff don't follow through on basics: pest control visits they claim happen weekly never arrive, billing errors recur monthly, and residents feel nickeled-and-dimed with $5 guest passes and $50 monthly garage fees that don't work.

Luxury High-Rise LivingPet-Friendly Communities
View profile
Summit at Stonebriar
70

Summit at Stonebriar

4.1(375)✓ Google-verified

The property splits sharply: long-term residents and service members praise the staff's genuine care and quick turnaround on maintenance, while newer arrivals report weeks of delays, broken security gates, and neglected common areas. Multiple reviewers cite the same failures (non-working elevators, gate malfunctions, dirty garage) persisting for months with no visible fix or resident compensation. Standout staff members like Nina, Christopher, and Mirtha drive positive first impressions and keep loyal residents engaged. Yet the disconnect between tour-day hospitality and post-move experience, combined with outdated appliances, unresolved pest issues, and poor communication on lease copies, suggests management responsiveness depends heavily on who you are and when you ask.

Luxury High-Rise LivingPet-Friendly Communities
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22