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Windsor Metro West Apartments

Updated 2026-09-22 · 1,796 reviewed · 193 listed · Scored from 425 Google reviews · How we rank ›

4.5(425) 75 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise LivingPet-Friendly Communities
Windsor Metro West Apartments
Location
Plano
Services
Luxury High-Rise Living, Pet-Friendly Communities
Reviews
425
Ranking
#23 in Luxury High-Rise Living
Best for
Pet owners and corporate professionals seeking luxury amenities in a prime Plano location.

Google Business Profile is the source for the business data shown here, last checked 2026-09-22. Details taken from their website were fetched 2026-08-22.

What we found

Leasing and maintenance staff shine when they show up. Loann, Holly, and Edgar earn individual praise for genuine helpfulness and fixing problems fast. Management's recent overhaul has left residents frustrated, with ignored pest complaints, phantom charges, and communication breakdowns that force people to visit the office in person. Noise and construction dominate complaints this year.

Location near Legacy and corporate HQ is strong, and amenities like the pet spa and coworking space are advertised well. The core issue isn't the building or services, it's that new leasing and management staff don't follow through on basics: pest control visits they claim happen weekly never arrive, billing errors recur monthly, and residents feel nickeled-and-dimed with $5 guest passes and $50 monthly garage fees that don't work.

Recent shift: Significant decline in leasing and management responsiveness within the past year, attributed to staff turnover. Residents describe 2024 staff as empathetic and responsive, but 2025 experience is negative. Pest control quality appears to have declined this year.

Praised for
  • Standout leasing staff (Loann, Holly, Kalisha, Tania)
  • Responsive maintenance (Edgar, Ramon)
  • Excellent location and community amenities
  • Well-maintained grounds
Watch-outs
  • Unresponsive management and poor email communication
  • Pest control failures (cockroaches, ants, spiders, wasps)
  • Unexpected charges and billing errors
  • Noise from construction and highway traffic
  • Leasing staff incompetence after recent turnover
  • Poor building access (broken Brivo locks)
  • Inadequate parking management and guest parking fees
responsive-managementwell-maintainedclean-groundspest-issueshidden-feesfriendly-staffgreat-locationpoor-communicationslow-repairs
Best for: Pet owners and corporate professionals seeking luxury amenities in a prime Plano location.
Think twice if: Pest complaints aren't being resolved, billing discrepancies are common, and leasing office responsiveness has dropped sharply. Staff turnover appears recent and ongoing.

What's working here

  • Pet spa and park on-site
  • Prime location near Legacy West and corporate HQ
  • Individual leasing consultants praised for going above and beyond
  • Fast maintenance response when engaged

Read this before you tour

  • Leasing staff Loann, Holly, Kalisha, and Tania named for exceptional customer service
  • Maintenance technician Edgar replaced broken dishwasher quickly and professionally
  • Maintenance technician Ramon fixed extended waterworks issue
  • Pest complaints (ants, cockroaches, spiders, wasps) go unanswered for weeks despite claims of weekly pest control
  • $300 refund denied after applicant backed out of lease
  • Residents report $350 towing policy, $5 daily guest parking fee, $50 monthly garage fee
  • Broken Brivo locks on some unit doors reported
  • Fire alarm false alarm at 2 a.m. mentioned

What residents say

Luxury High-Rise Living
Luxury amenities (pet spa, fitness, coworking, pool) are advertised and available, but leasing and management failures undermine the premium experience.
Pet-Friendly Communities
On-site pet spa and dog park praised; however, pest control failures (cockroaches, ants, spiders) and unresponded pest complaints damage pet-friendly positioning.

Side by side with nearby options

  • Rated 4.5 against a 4.07 average across the 161 luxury high-rise living businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

Why this score

How We Rank
Star rating 65
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

The numbers behind the score

5
353
4
12
3
7
2
6
1
47

Contact the property

Address
8055 Windrose Ave., Plano, TX 75024
Open in Google Maps

Last verified 2026-09-22

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Pet-friendly apartmentsFitness centerPool with cabanasCoworking spaceResident clubroomGrilling stationsPing pong tableBilliards
Published prices
Studios
starting at $1,127*
1 Bedrooms
starting at $1,416*
2 Bedrooms
starting at $1,795*

Credentials claimed:#1 Ranked Property Management Company for Resident Satisfaction by Grace Hill Excellence Awards for the fifth consecutive year, Top 1% of Communities for Online Reputation by J Turner Research, Windsor Communities Ranks #3 in the 2025 Division by ORA Power Rankings by J Turner Research

As published by the business on its own website; not independently verified.

Questions we get asked

What leasing agents should I ask for?
Reviewers specifically praise Loann, Holly, Kalisha, and Tania for patience, thoroughness, and genuine helpfulness. Loann has helped multiple residents with tours and first-time apartment questions.
How quickly does maintenance respond?
When maintenance is contacted, response is quick. Edgar replaced a broken dishwasher the next day; Ramon fixed extended waterworks issues. The delay is usually getting management to send someone, not the technician's speed.
Are there pet amenities?
Yes. Windsor Metro West has a pet park and pet spa with washing and grooming services. However, residents report ongoing pest issues (ants, cockroaches, spiders) and say pest control visits are not being completed as promised.

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Last updated 2026-09-22