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Windsor Metro West Apartments

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 419 Google reviews · How we rank ›

4.5(419) 75 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Living
Windsor Metro West Apartments
Service
Luxury High-Rise Living
Reviews
419

What we found

Maintenance technicians like Edgar Delcid and Ramon earn consistent five-star praise for fast, professional repairs. Leasing staff Holly, Kalisha, Tania, and Loann are remembered as genuinely warm and helpful. Yet residents report a stark shift after management changes: new staff fail to respond to repeated complaints about excessive noise, thin walls that transmit neighbor noise and highway traffic, recurring roach infestations, broken fire alarms, non-functional garage doors and entry locks, and monthly billing discrepancies. Complaints flood in about poorly sealed windows, overflowing trash, and aggressive new fees for guests, duplicate parking charges, and renewals priced 100-200 dollars higher than market rates.

The complex offers excellent services on its website (pet spa, coworking, EV chargers, pool cabanas), and several residents praise the location near major employers. But residents now encounter a business that appears to prioritize fee collection over fixing foundational problems, with management unresponsive to email and difficult to reach except in person. Early-termination fees run about 1.5 months' rent; some residents contemplated breaking lease despite the cost.

Recent shift: Residents and reviews consistently mark a sharp decline in service quality and responsiveness coinciding with management changes within the past 6-12 months. Earlier reviews (1-2 years back) praise both maintenance and leasing; recent reviews (past month) emphasize staff incompetence, poor communication, and unresolved infrastructure problems despite high praise for individual maintenance technicians and a few leasing agents who took accountability.

Praised for
  • fast, skilled maintenance staff
  • friendly, helpful leasing agents
  • responsive to service requests
  • well-maintained grounds and amenities
Watch-outs
  • new management incompetent and unresponsive
  • excessive noise from highway, construction, and thin walls
  • pest infestations and cleaning issues
  • unexpected fees and billing errors
  • broken infrastructure (fire alarms, garage doors, locks)
  • poor pest control scheduling
responsive-managementslow-repairsfriendly-staffpoor-maintenancenoisy-neighborspest-issueswell-maintainedhidden-feesthin-wallspoor-communication
Best for: Professionals who work nearby and tolerate limited soundproofing if staff becomes responsive again.
Think twice if: New occupants should budget for unexpected fees and verify management has fixed the recent issues with noise, pests, infrastructure, and responsiveness before signing.

What's working here

  • Maintenance technicians are fast and professional
  • Pet-friendly with dedicated pet spa and park
  • Prime location near Toyota, JP Morgan Chase, Liberty Mutual

Read this before you tour

  • Maintenance technician Edgar Delcid praised for dishwasher replacement, dryer fix, garbage disposal, and sink repairs
  • Leasing agent Holly mentioned multiple times as kind and long-standing
  • Leasing agent Kalisha noted for accountability after staff turnover
  • Pest control only available on Wednesdays during daytime
  • Guest parking policy changed to max 2 hours free, then $5 per day
  • Early termination fee approximately 1.5 months' rent
  • Renewal rates often $100-200 higher than non-renewal rates for same unit type

What residents say

Luxury High-Rise Living
Praised for maintenance speed and leasing staff warmth; heavily criticized for noise, thin walls, pest control, billing errors, and unresponsive management after recent staff turnover.

Side by side with nearby options

  • Rated 4.5 against a 4.07 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 92% of the businesses in this directory.

Why this score

How We Rank
Star rating 65
Review volume 100
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

The numbers behind the score

5
351
4
12
3
7
2
6
1
43

Contact the property

Address
8055 Windrose Ave., Plano, TX 75024
Open in Google Maps

Last verified 2026-08-22

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Pet-friendly apartmentsFitness centerPool with cabanasCoworking spaceResident clubroomGrilling stationsPing pong tableBilliards
Published prices
Studios
starting at $1,127*
1 Bedrooms
starting at $1,416*
2 Bedrooms
starting at $1,795*

Credentials claimed:#1 Ranked Property Management Company for Resident Satisfaction by Grace Hill Excellence Awards for the fifth consecutive year, Top 1% of Communities for Online Reputation by J Turner Research, Windsor Communities Ranks #3 in the 2025 Division by ORA Power Rankings by J Turner Research

As published by the business on its own website; not independently verified.

Questions we get asked

How quickly does maintenance respond?
Several residents report same-day or next-day service for repair requests, particularly Edgar Delcid and Ramon. However, pest control appointments are limited to Wednesdays during business hours only.
What is the guest parking policy?
Guests can register for 24-hour parking for $5 per day; free parking is limited to 2 hours maximum in the garage.
Are there noise and soundproofing concerns?
Multiple recent residents report significant noise transmission through single-pane windows and thin floors/ceilings, audible highway traffic from the DNT, and hallway door-slamming throughout the day and night.

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Last updated 2026-08-22