
The Willow
Half the reviews celebrate the move-in experience, modern layout, and rooftop amenities, with newer tenants praising the attentive leasing staff and maintenance response. Longer-term residents report a sharp decline since opening: filthy gym carpets, broken fitness equipment sitting idle for months, roach problems on the rooftop, management turnover creating inconsistent service, and unclear monthly billing that leaves residents unable to budget ahead of time. The maintenance crew remains reliable, but office operations and property upkeep now fall short of the luxury positioning.

