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Cottages at Tulane

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 205 Google reviews · How we rank ›

4.0(205) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Townhome & Garden-Style Communities
Cottages at Tulane
Location
Preston Hollow Apartments, Plano
Service
Townhome & Garden-Style Communities
Reviews
205
Ranking
#14 in Townhome & Garden-Style Communities
Best for
People seeking friendly staff and good amenities who can handle move-in service inconsistencies.

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-23.

What we found

Strong staff rapport masks inconsistent service delivery. Several residents praise the friendliness of Cynthia, Mario, and the office team, with recent visits highlighting great events and spacious units. However, major move-in problems with cooling systems, pest control, and maintenance quality create tension. One resident documented over a month without working AC and denied compensation; another reported roaches and dirty units but noted substantial improvement after pushing management. The property appears to be improving with renovations and better maintenance responsiveness, but early lease experiences vary widely.

New residents should visit in person to assess current conditions, as recent reviews show management has made changes but service recovery for problems remains uneven. The complex offers good amenities, but reliability during move-in is not guaranteed.

Praised for
  • responsive management staff (Cynthia, Mario, Morgan)
  • friendly and professional office team
  • spacious units
  • community events
  • maintenance improvements over time
Watch-outs
  • AC failures and poor cooling repairs
  • roach infestations at move-in
  • maintenance delays and unresponsiveness
  • cleaning issues in units and common areas
  • denied rent credits for service failures
responsive-managementfriendly-staffpoor-maintenanceslow-repairs
Best for: People seeking friendly staff and good amenities who can handle move-in service inconsistencies.
Think twice if: First weeks can bring AC, pest, and cleaning problems; management denies rent credits and communication delays occur.

What's working here

  • Staff known by name: Mario, Cynthia, Morgan praised for going above and beyond
  • spacious floor plans
  • diverse amenities including bark park and resort pool
  • resident events held regularly

Read this before you tour

  • Mario and Morgan handle front desk/leasing with consistent praise for helpfulness
  • Cynthia manages the property and has been credited with recent improvements
  • Roach infestations reported at move-in but resolved after resident pushed for action
  • AC compressor failures during move-in resulted in over a month of poor cooling with no rent credit offered
  • Maintenance team recently improved and handled major replacements (fridge, microwave, AC unit)
  • Property underwent renovations during lease terms of some residents
  • One manager appointment resulted in 2-hour wait with no follow-up

What residents say

Townhome & Garden-Style Communities
Spacious units praised, but roaches, AC failures, and cleaning quality at move-in are major complaints; later-stage residents report improvements and community feel.

Side by side with nearby options

  • Rated 4 against a 4.17 average across the 58 townhome & garden-style communities businesses listed here.
  • Has more Google reviews than 69% of the businesses in this directory.

Why this score

How We Rank
Star rating 34
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
129
4
18
3
17
2
11
1
30

Contact the property

Address
2600 Preston Rd, Plano, TX 75093
Open in Google Maps

Last verified 2026-08-22

When the office is open

Monday
08:30-18:00
Tuesday
08:30-18:00
Wednesday
08:30-18:00
Thursday
08:30-18:00
Friday
08:30-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

In their own words

Services listed
Efficiency apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsFitness centerResort pool with spaBasketball courtBark parkCar wash with vacuum
Published prices
Reserved covered parking
$25 per month
Pet fee
$300 - $450
Pet monthly rent
$15 - $30 per pet

As published by the business on its own website; not independently verified.

Questions we get asked

Are pets allowed?
Yes. Pet fee is $300-$450, with monthly pet rent of $15-$30 per pet. A bark park is available.
Do units come with parking?
Standard lease includes parking. Reserved covered parking is available for an additional $25 per month.
What maintenance issues have residents reported?
AC compressor failures, roach infestations, and slow repair timelines have been reported, though management states recent improvements have been made.

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Last updated 2026-08-22