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Heritage At Lakeside

Updated 2026-09-22 · 1,796 reviewed · 193 listed · Scored from 171 Google reviews · How we rank ›

4.0(171) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Townhome & Garden-Style Communities
Heritage At Lakeside
Location
Echelon At Lakeside - Apartments, Plano
Service
Townhome & Garden-Style Communities
Reviews
171
Ranking
#18 in Townhome & Garden-Style Communities
Best for
long-term residents seeking walkable, quiet community with spacious units and attentive management.

Google Business Profile is the source for the business data shown here, last checked 2026-09-22. Details taken from their website were fetched 2026-08-22.

What we found

Newer management has revitalized morale; residents praise Dominique, Marcus, Becky, and others for attentiveness and prompt repairs. Grounds feel peaceful with mature landscaping, and units offer square footage for the price. However, longstanding mechanical issues plague units, especially air conditioning. Previous management cycles created frustration, and current billing practices and amenity access feel opaque to some residents.

Families considering a longer lease should ask about A/C servicing history and recent amenity maintenance before committing. Staff names mentioned positively across tours and resident events. Pet fees run $200 deposit, $400 non-refundable, plus $60 monthly per pet.

Praised for
  • staff responsiveness and care
  • well-maintained grounds and nature
  • spacious floor plans for price
  • newer management team turnaround
Watch-outs
  • chronic A/C failures and repair delays
  • amenities frequently unavailable
  • surprise fees and lack of transparency
  • poor communication and management turnover
responsive-managementwell-maintainedclean-groundsslow-repairshidden-feesfriendly-staffquiet-communityoutdated-units
Best for: long-term residents seeking walkable, quiet community with spacious units and attentive management.
Think twice if: past residents report A/C inadequacy in Texas heat and delayed maintenance; confirm current repair protocols before signing.

What's working here

  • spacious floor plans with high square footage
  • attentive leasing and resident services staff
  • peaceful grounds with mature trees
  • newer management focused on repairs

Read this before you tour

  • Staff named: Dominique, Marcus, Becky, Laila, Layla (leasing), maintenance: Cleo and Evander
  • Pool frequently unavailable per resident
  • A/C replacements promised but uninstalled; thermostat failures documented two summers
  • Management cycled through five managers in 16 months (as of one resident's exit)
  • Security deposit still withheld months after move-out in one case

What residents say

Townhome & Garden-Style Communities
Residents praise spacious floor plans and bonus rooms at competitive pricing relative to square footage.

Side by side with nearby options

  • Rated 4 against a 4.14 average across the 67 townhome & garden-style communities businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

Why this score

How We Rank
Star rating 34
Review volume 97
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
117
4
8
3
7
2
5
1
34

Contact the property

Address
5900 Baywater Dr, Plano, TX 75093
Open in Google Maps

Last verified 2026-09-22

When the office is open

Monday
10:00-19:00
Tuesday
10:00-19:00
Wednesday
10:00-19:00
Thursday
10:00-19:00
Friday
10:00-19:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsFour-bedroom apartmentsTownhome style floor plansSwimming pool24-hour fitness centerClubhouse
Published prices
Pet deposit (refundable)
$200 per pet
Pet charge (non-refundable)
$400 per pet
Pet rent
$60 per pet, per month

As published by the business on its own website; not independently verified.

Questions we get asked

Is the property pet-friendly?
Yes. Pet fees are $200 refundable deposit, $400 non-refundable charge, and $60 per pet per month rent.
Can I walk to nearby shops?
Yes; reviewers note H-E-B is within walking distance.
What maintenance issues have residents experienced?
Air conditioning problems are the most documented issue, with some units failing to cool properly in summer and repairs delayed. Ask staff about recent A/C servicing records before signing a lease.

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Last updated 2026-09-22