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Heritage At Lakeside

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 169 Google reviews · How we rank ›

4.0(169) 68 composite score See reviews on Google ✓ Google-verified Publishes prices
Townhome & Garden-Style Communities
Heritage At Lakeside
Service
Townhome & Garden-Style Communities
Reviews
169

What we found

New management has earned strong resident loyalty through quick responsiveness and genuine care, with multiple long-term residents praising staff like Marcus, Dominique, and Becky for their professionalism and event coordination. However, persistent air conditioning failures across summers, delayed repairs, unreliable amenities, and opaque billing have frustrated others, particularly families who've endured months of HVAC neglect and felt abandoned by office staff when seeking help.

The property's age and charm appeal to many, but the divide is stark: satisfied residents enjoy the spacious units, tree-lined setting, and staff attentiveness; frustrated residents report they paid premium prices for working amenities that repeatedly fail, unexpected fee charges, and a lack of transparency when issues arise.

Praised for
  • responsive new management
  • friendly and personable staff
  • well-maintained grounds and common areas
  • spacious floor plans and good value
  • welcoming community atmosphere
Watch-outs
  • chronic A/C failures not repaired
  • frequent management turnover
  • amenities unavailable or broken
  • hidden and rising fees
  • poor communication and unresponsiveness
responsive-managementwell-maintainedclean-groundsfriendly-staffquiet-communityslow-repairspoor-communication
Best for: Long-term residents prioritizing spacious units, community feel, and responsive management over modern aesthetics.
Think twice if: Families with young children or anyone sensitive to heat should verify A/C history and get repair commitments in writing; amenities and billing have been unreliable.

What's working here

  • spacious floor plans and bonus rooms
  • tree-lined setting and quiet neighborhood
  • recent management changes prioritize responsiveness
  • walkable to retail (HEB nearby)

Read this before you tour

  • Marcus and Dominique praised for customer service and new resident experience
  • Becky Smart and Laila recognized for responsive management and maintenance coordination
  • Cleo and Evander noted as maintenance staff
  • Multiple residents report A/C inadequacy in Texas summer conditions requiring professional repair commitment
  • Previous management cycled through five managers in 16 months
  • Security deposits not returned despite demand letters

What residents say

Townhome & Garden-Style Communities
Spacious townhome and multi-bedroom floor plans praised for square footage and value, but older units need ongoing maintenance and A/C reliability issues reported.

Side by side with nearby options

  • Rated 4 against a 4.17 average across the 58 townhome & garden-style communities businesses listed here.
  • Has more Google reviews than 62% of the businesses in this directory.

Why this score

How We Rank
Star rating 34
Review volume 97
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
115
4
8
3
7
2
5
1
34

Contact the property

Address
5900 Baywater Dr, Plano, TX 75093
Open in Google Maps

Last verified 2026-08-22

When the office is open

Monday
10:00-19:00
Tuesday
10:00-19:00
Wednesday
10:00-19:00
Thursday
10:00-19:00
Friday
10:00-19:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsFour-bedroom apartmentsTownhome style floor plansSwimming pool24-hour fitness centerClubhouse
Published prices
Pet deposit (refundable)
$200 per pet
Pet charge (non-refundable)
$400 per pet
Pet rent
$60 per pet, per month

As published by the business on its own website; not independently verified.

Questions we get asked

Do you allow pets?
Yes. Pet deposit is $200 (refundable), non-refundable pet charge is $400, and pet rent is $60 per pet per month.
What floor plans are available?
One to four-bedroom apartments plus townhome-style floor plans with bonus rooms. Many reviewers note good square footage for the price.
What amenities are included?
Swimming pool, 24-hour fitness center, clubhouse, wine room, game room, and billiards table. Recent residents note these have had availability issues in the past.

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Last updated 2026-08-22