Dallas Apartment Reviews Directory
Menu
Start Your Search Call

Villas at Legacy Apartments

Updated 2026-09-22 · 1,796 reviewed · 193 listed · Scored from 365 Google reviews · How we rank ›

4.0(365) 73 composite score See reviews on Google ✓ Google-verified
Townhome & Garden-Style CommunitiesPet-Friendly Communities
Villas at Legacy Apartments
Location
Tuscany Villas - Apartments, Plano
Services
Townhome & Garden-Style Communities, Pet-Friendly Communities
Reviews
365
Ranking
#4 in Townhome & Garden-Style Communities
Best for
Families seeking spacious townhome-style units with good maintenance and pet-friendly amenities.

Google Business Profile is the source for the business data shown here, last checked 2026-09-22. Details taken from their website were fetched 2026-09-22.

What we found

Residents and prospective tenants consistently praise the property's well-kept appearance and spacious layouts, particularly citing Brandon and other leasing staff for professional, knowledgeable service. Several families have returned or expanded their households here. However, a handful of residents flagged pest problems, unclear policy communication before lease renewal, and one incident where a prospect felt ignored at closing time.

Staff turnover and management clarity stand out as drivers of experience. Brandon Pelzel appears frequently in positive reviews for tours and leasing support. One long-term resident documented concerns about smoking restrictions and decor rules communicated verbally but enforced differently after renewal, recommending future tenants get promises in writing.

Praised for
  • knowledgeable and responsive staff
  • well-maintained grounds and clean property
  • friendly and professional leasing team
  • spacious floor plans and amenities
Watch-outs
  • pest issues (rats and roaches)
  • inconsistent policy enforcement and verbal vs written agreements
  • occasional poor customer service at front desk
responsive-managementwell-maintainedclean-groundspest-issuesfriendly-staffgood-amenities
Best for: Families seeking spacious townhome-style units with good maintenance and pet-friendly amenities.
Think twice if: Pest control has been an issue for some residents; verify current policies in writing before signing, especially regarding smoking, decorations, and quiet hours.

What's working here

  • Brandon Pelzel and knowledgeable leasing staff highly praised
  • well-maintained grounds and clean community
  • spacious floor plans and beautiful landscaping
  • pet-friendly policy

Read this before you tour

  • Brandon Pelzel named as leasing agent in 13+ positive reviews for professionalism and knowledge
  • Manager Sarah mentioned for property care
  • Virtual tours available
  • Residents report pest problems (rats, roaches)
  • One resident documented verbal policy promises contradicted after lease renewal
  • Quiet hours (until 10:00 a.m.) claimed but maintenance work reported starting at 8:00 a.m.

What residents say

Townhome & Garden-Style Communities
Spacious, well-maintained units with beautiful grounds praised; some residents report inconsistent policy enforcement.
Pet-Friendly Communities
Pet-friendly policy mentioned on website; no specific pet service complaints or praise in reviews.

Side by side with nearby options

  • Rated 4 against a 4.14 average across the 67 townhome & garden-style communities businesses listed here.
  • Has more Google reviews than 86% of the businesses in this directory.

Why this score

How We Rank
Star rating 34
Review volume 100
Review recency 100
Review sentiment 64
Profile completeness 100
Verification 30

The numbers behind the score

5
250
4
25
3
14
2
10
1
66

Contact the property

Address
5301 W Spring Creek Pkwy, Plano, TX 75024
Open in Google Maps

Last verified 2026-09-22

When the office is open

Monday
10:00-18:00
Tuesday
10:00-18:00
Wednesday
10:00-18:00
Thursday
10:00-18:00
Friday
10:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
One-bedroom apartmentsTwo-bedroom apartmentsThree-bedroom apartmentsVirtual toursPet-friendly community

As published by the business on its own website; not independently verified.

Questions we get asked

Does this complex allow pets?
Yes, Villas at Legacy Apartments is pet-friendly according to their website.
What unit sizes are available?
One, two, and three-bedroom apartments are offered.
Are virtual tours available?
Yes, the business website lists virtual tours as an option.

Similar apartment complexes nearby

Heritage At Lakeside
68

Heritage At Lakeside

4.0(171)✓ Google-verifiedPublishes prices

Newer management has revitalized morale; residents praise Dominique, Marcus, Becky, and others for attentiveness and prompt repairs. Grounds feel peaceful with mature landscaping, and units offer square footage for the price. However, longstanding mechanical issues plague units, especially air conditioning. Previous management cycles created frustration, and current billing practices and amenity access feel opaque to some residents. Families considering a longer lease should ask about A/C servicing history and recent amenity maintenance before committing. Staff names mentioned positively across tours and resident events. Pet fees run $200 deposit, $400 non-refundable, plus $60 monthly per pet.

Townhome & Garden-Style Communities
View profile
Cottages at Tulane
68

Cottages at Tulane

4.0(206)✓ Google-verifiedPublishes prices

Strong staff relationships and amenities draw residents, but maintenance delays and pest problems frustrate newcomers. A recent pattern of resolving issues after escalation suggests the community can improve, though early lease experiences remain inconsistent and unreliable.

Townhome & Garden-Style CommunitiesPet-Friendly Communities
View profile
LVL29 Apartments
76

LVL29 Apartments

4.2(235)✓ Google-verifiedPublishes prices

LVL29 residents consistently praise the staff's personal investment and hospitality, naming specific team members like Jen, Kimberly, Anna, and Ethan who create a family-like atmosphere. The building itself draws praise for its resort-style pool, spectacular views from high floors, resort-level amenities, and proximity to Legacy West. However, recent complaints expose operational cracks: rude valet interactions, repeated elevator outages, a hot tub curing delay, utility billing failures, and parking gate breakdowns underscore a gap between the property's luxury positioning and actual maintenance execution. Long-term residents credit staff warmth as the primary reason for staying despite these issues.

Luxury High-Rise LivingTownhome & Garden-Style Communities
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-22