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The Grand at Legacy West

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 256 Google reviews · How we rank ›

4.3(256) 72 composite score See reviews on Google ✓ Google-verified Publishes prices
Townhome & Garden-Style Communities
The Grand at Legacy West
Location
Plano
Service
Townhome & Garden-Style Communities
Reviews
256
Ranking
#4 in Townhome & Garden-Style Communities
Best for
Pet owners seeking upscale walkable suburban living with strong community amenities.

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-23.

What we found

Residents and visitors experience a sharp divide. Those who connect with staff like Erin, Kyle, Kal, Liz, and Dwayne report excellent leasing, responsive maintenance, and a clean, comfortable home near shops and restaurants. Location and amenities consistently earn praise.

However, front desk encounters are unpredictable. Multiple recent visitors and residents describe being ignored, eye-rolled at, or dismissed by the receptionist, undermining first impressions. Beyond that, Spectrum internet monopoly causes 8-12 hour outages monthly, elevators fail regularly, and midnight fire alarms disrupt sleep without follow-up. Some long-term residents note maintenance used to respond same-day but now lags. For premium pricing, maintenance gaps and inconsistent service undercut the property's appeal.

Praised for
  • named staff professionalism and responsiveness
  • clean grounds and well-maintained units
  • prime location near Legacy West shopping and dining
  • strong resident amenities and social activities
Watch-outs
  • front desk rudeness and inattentiveness to visitors and residents
  • unreliable internet service limited to Spectrum with frequent outages
  • maintenance response times slowing over time
  • elevator and security system failures
  • nighttime fire alarms without explanation
friendly-staffwell-maintainedclean-groundsslow-repairspoor-communicationgreat-locationgood-amenities
Best for: Pet owners seeking upscale walkable suburban living with strong community amenities.
Think twice if: You work from home or need reliable internet; front desk interactions have been inconsistent and sometimes dismissive; maintenance response times have slowed.

What's working here

  • Prime Legacy West location with walkable restaurants and retail
  • Strong amenities including pools, beer garden, dog park, and rooftop lounge
  • Named leasing and maintenance staff earn consistent praise

Read this before you tour

  • Named staff praised: Erin (leasing), Kyle (leasing manager), Kal, Liz, Dwayne (maintenance), Lismar (leasing tour)
  • Spectrum internet is the only provider; outages occur multiple times monthly, lasting 8-12 hours
  • Maintenance historically resolved issues same-day; response times have slowed in recent tenure
  • Elevators frequently out of service
  • Fire alarms trigger multiple times nightly with no explanation
  • Security door key fobs taped to walls

What residents say

Townhome & Garden-Style Communities
Praised for location, amenities, and unit finishes; complaints center on maintenance delays and front desk inconsistency despite premium pricing.

Side by side with nearby options

  • Rated 4.3 against a 4.17 average across the 58 townhome & garden-style communities businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

Why this score

How We Rank
Star rating 52
Review volume 100
Review recency 100
Review sentiment 45
Profile completeness 100
Verification 30

The numbers behind the score

5
183
4
27
3
10
2
4
1
32

Contact the property

Address
6080 Water St, Plano, TX 75024
Open in Google Maps

Last verified 2026-08-22

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-18:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Luxury studio, 1-bedroom, and 2-bedroom apartmentsResort-style pools with cabanasBeer gardenHealth club and wellness studioYoga lawn with instructor-led fitness classesDog park and pet spaBike storageRooftop resident lounge and terrace
Published prices
Studio (E1, 1 bed, 1 bath, 324 sq ft)
Starting At $1310
1 Bedroom (E2, 1 bed, 1 bath, 497-531 sq ft)
Starting At $1435
1 Bedroom (A, 1 bed, 1 bath, 604 sq ft)
Starting At $1781
1 Bedroom (A0, 1 bed, 1 bath, 673-719 sq ft)
Starting At $1786
1 Bedroom (A1C, 1 bed, 1 bath, 704-714 sq ft)
Starting At $1831
1 Bedroom (A1D, 1 bed, 828 sq ft)
Starting At $2031

As published by the business on its own website; not independently verified.

Questions we get asked

Is The Grand pet-friendly?
Yes, they have no breed restrictions, a dog park, and a pet spa on site.
What internet options are available?
Spectrum is the only available provider, and residents report frequent outages lasting 8-12 hours.
What amenities are included?
Resort-style pools, beer garden, health club, yoga lawn with classes, dog park, rooftop lounge, resident activities, bike storage, and EV charging.

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Last updated 2026-08-22