The complex draws strong opinions: some residents praise recent management improvements and the convenient Plano location, while many report frustrating delays in maintenance, broken appliances, roach infestations, and thin walls that amplify noise. Staff like Stephanie, Frank, and Reyas earn individual praise for going the extra mile, but systemic problems with repairs and document handling undermine the experience for roughly half the resident base.
Recent shift: Sentiment shows a notable improvement from mid-2024 onward. Reviewer 9 (May 2024) notes new manager Stephanie's positive impact, while Reviewer 11 (June 2024) and Reviewer 12 (July 2024) highlight management improvements. However, June-July 2024 reviews also report major failures (AC collapse, water heater flood), indicating inconsistent execution despite better leadership intent.
Last verified 2026-08-22
As listed on Google.
As published by the business on its own website; not independently verified.
Five-star reviews praise staff longevity, same-day minor repairs, and safety. One and two-star reviews dominate recent months with serious complaints: roach infestations lasting over 60 days despite repeated pest control, maintenance work orders falsely marked complete, and aging building systems (AC, water pipes, air quality) that management does not fix.
Five-star reviewers describe a quiet, well-maintained haven with quick maintenance response and genuine staff who organize community events. The neighborhood feels safe, parking is easy, and proximity to schools, shopping, and the tollway matters. Long-term residents praise soundproofing and green spaces. But communication breakdowns dominate the other half: new applicants report calls and emails going unanswered for weeks, billing confusion, and lost applications after paying $176 in fees. Current residents say response times to maintenance have slowed, gym restroom access was locked outside office hours without warning, and management has not added family-friendly outdoor space despite years of requests.
Estancia at Ridgeview Ranch draws loyal residents for its Plano location, pools, courts, and staff like Carley and Katie who solve problems quickly. However, persistent pest complaints (snakes, roaches, rats), thin walls letting noise through, and frustration with management responsiveness and leasing delays undercut the experience for many.
Last updated 2026-08-22