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Legacy Apartments

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 97 Google reviews · How we rank ›

3.7(97) 61 composite score See reviews on Google ✓ Google-verified
Pet-Friendly Communities
Legacy Apartments
Location
Plano
Service
Pet-Friendly Communities
Reviews
97
Ranking
#64 in Pet-Friendly Communities

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-08-22.

What we found

Five-star reviews praise staff longevity, same-day minor repairs, and safety. One and two-star reviews dominate recent months with serious complaints: roach infestations lasting over 60 days despite repeated pest control, maintenance work orders falsely marked complete, and aging building systems (AC, water pipes, air quality) that management does not fix.

Recent shift: Sentiment has shifted sharply negative in the past year. Five-star reviews (4-9 months ago) praise staff and safety. Since mid-2025, one and two-star reviews describe unresolved roach infestations, false maintenance completion claims, and aging building failures that management does not address. The most recent review (3 days ago) reports 60+ days of ongoing pest issues.

Praised for
  • staff professionalism and tenure
  • same-day maintenance on minor repairs
  • clean, spacious units when well-maintained
  • safe community feel
  • reasonable pricing
Watch-outs
  • severe roach and pest infestations unresolved for months
  • maintenance requests marked complete without being done
  • aging infrastructure and poor repairs
  • chronic AC and water temperature failures
  • slow response to urgent maintenance needs
friendly-staffslow-repairspest-issuespoor-maintenanceresponsive-management
Think twice if: Avoid if pest control or aging building infrastructure concerns you; management's track record on urgent structural repairs is poor.

What's working here

  • long-tenured, friendly management and maintenance staff
  • same-day attention to minor repairs
  • resort-style pools and fitness amenities

Read this before you tour

  • Darlene and Liberty (front desk staff) consistently named and praised for professionalism
  • Francisco Guerrero (groundskeeper) noted for visible maintenance and cleanliness efforts
  • Maintenance team José and Habib praised for quick service
  • Pest control visits logged as 3 to 7+ attempts per unit without resolving infestations
  • Maintenance requests routinely marked complete without repairs done
  • AC systems unable to cool below 80°F in summer heat; water heater systems fail to provide cold water
  • Early termination fee of $3,000 charged within 30 days of move-in
  • 60-day notice requirement not disclosed at lease signing

What residents say

Pet-Friendly Communities
ESA animal paperwork approval praised as smooth process; residents report roaches and pests in units despite infestation complaints.

Side by side with nearby options

  • Rated 3.7 against a 4.11 average across the 108 pet-friendly communities businesses listed here.
  • Has more Google reviews than 45% of the businesses in this directory.

Why this score

How We Rank
Star rating 18
Review volume 86
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
54
4
13
3
3
2
4
1
23

Contact the property

Address
6909 Custer Rd, Plano, TX 75023
Open in Google Maps

Last verified 2026-08-22

When the office is open

Monday
08:30-17:30
Tuesday
08:30-17:30
Wednesday
08:30-17:30
Thursday
08:30-17:30
Friday
08:30-17:30
Saturday
Closed
Sunday
Closed

As listed on Google.

In their own words

Services listed
1 bedroom apartment homes2 bedroom apartment homes3 bedroom apartment homescovered parking24 hour fitness centertwo resort style poolsoutdoor grilling areas

As published by the business on its own website; not independently verified.

Questions we get asked

How quickly does maintenance respond?
Minor repairs like toilet fixes can be marked complete within hours, though recent reviews report same-day requests left unaddressed all day. More complex issues (pest control, AC) can drag weeks or months without resolution.
What about pest control?
Pest control visits (3 to 7+ per unit documented) have not resolved roach infestations lasting 60+ days. Reviewers report work orders for sealing entry points are marked complete without repairs actually being done.
Is the ESA approval process straightforward?
Yes; one resident reported paperwork for an ESA animal was handled smoothly at move-in.

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The complex draws strong opinions: some residents praise recent management improvements and the convenient Plano location, while many report frustrating delays in maintenance, broken appliances, roach infestations, and thin walls that amplify noise. Staff like Stephanie, Frank, and Reyas earn individual praise for going the extra mile, but systemic problems with repairs and document handling undermine the experience for roughly half the resident base.

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Last updated 2026-08-22