Google Business Profile is the source for the business data shown here, last checked 2026-10-22. Details taken from their website were fetched 2026-07-23.
El Lago in McKinney gets a 3.4 average from 229 Google reviews, and opinions split sharply. Many residents praise fast repairs and polite maintenance staff. Others describe late fees posted after payment, unclear billing, and disputed deposits. Reviews are a mix of long stays and short, angry ones.
The most serious complaints involve the units themselves. Several reviewers describe mold near air conditioners, old single-pane windows, and failing plumbing. Package theft, blocked garages, and frequent power outages also come up. Some residents say repairs are marked done when they are not.
Last verified 2026-10-22
As listed on Google.
As published by the business on its own website; not independently verified.
Residents often praise the office team, especially named staff like Dali, Daliana, Timmy, and Wendy. Maintenance gets quick marks. One recent reviewer reported months of broken gates, plus power outages and fee disputes.
Reviewers split sharply on this McKinney complex. Leasing staff, especially manager Nancy, earn consistent praise for friendly, prompt help during tours and move-ins. Many five-star reviews also mention the location and grounds. Long one- and two-star reviews describe a different day-to-day picture. They cite dirty hallways, roaches and waterbugs, reports of crime, slow emergency repairs, and a rent app with a fee of about $10.
Reviewers praise the leasing team, especially assistant community manager Abdulai Jawara, for warm welcomes and easy move-ins. Several longtime residents say maintenance is quick and rent has not gone up. Pest, trash, and cleanliness complaints show up often in the lower ratings. Negative reviews describe roaches, flies, and snakes near ground-floor units, plus dirty, outdated apartments at move-in. Some report crime in the parking lot, flickering lights, and disputes over deposits. One resident said a towed car and poor communication with the office caused a serious problem.
Last updated 2026-10-22