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Novum Plano Apartments

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 22 Google reviews · How we rank ›

4.1(22) 63 composite score See reviews on Google ✓ Google-verified
Senior / 55+ Communities
Novum Plano Apartments
Service
Senior / 55+ Communities
Reviews
22

What we found

Residents consistently praise the staff by name, particularly Cristian, Myra, and Alberto, and report smooth move-ins and a clean, new property. Amenities and location draw positive feedback.

However, multiple one-star reviews attack management quality without specifics, and isolated complaints mention a broken garage gate and odor issues during tours. The property appears strong on service, but quality control flags warrant investigation before signing.

Praised for
  • friendly and professional staff
  • well-maintained property
  • quick and helpful maintenance
  • smooth move-in process
  • brand-new community
Watch-outs
  • garage gate malfunction
  • management quality concerns
  • odor issues in units
friendly-staffwell-maintainedclean-groundsresponsive-managementgood-amenities
Best for: Active 55+ adults seeking new construction and personalized leasing support in Plano.
Think twice if: Multiple management criticism reviews exist without clear explanation; ask current residents about building maintenance and smell concerns before committing.

What's working here

  • brand-new construction
  • attentive on-site staff and management
  • spacious floor plans (600+ sq ft studios mentioned)
  • convenient Plano location near shops and dining

Read this before you tour

  • Cristian (leasing agent)
  • Myra (property manager)
  • Alberto (maintenance technician)
  • 600+ sq ft studio apartments available
  • garage gate reported not working
  • odor noted during unit tours

What residents say

Senior / 55+ Communities
Move-in process praised as smooth; staff named as welcoming and responsive; brand-new facility and amenities highlighted as asset.

Side by side with nearby options

  • Rated 4.1 against a 4.23 average across the 43 senior / 55+ communities businesses listed here.
  • Has more Google reviews than 14% of the businesses in this directory.

Why this score

How We Rank
Star rating 39
Review volume 59
Review recency 100
Review sentiment 53
Profile completeness 100
Verification 30

The numbers behind the score

5
16
4
1
3
0
2
1
1
4

Contact the property

Address
8120 Preston Rd, Plano, TX 75024
Open in Google Maps

Last verified 2026-08-22

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

In their own words

Services listed
55+ active adult apartmentsfloor plansamenitiespoolsidekitchens

Operating:brand-new

As published by the business on its own website; not independently verified.

Questions we get asked

What floor plan sizes are available?
At least 600+ square-foot studios are available, described as unusually spacious by a reviewer.
Who should I ask about the leasing process?
Cristian is named in multiple reviews as the leasing agent; he has handled tours and answered floor-plan questions.
Is the property brand new?
Yes, the business website states the community is brand-new, and reviewers describe it as modern and recently completed.

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Last updated 2026-08-22