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Promenade Independent Senior Apartments

Updated 2026-10-22 · 1,892 reviewed · 211 listed · Scored from 56 Google reviews · How we rank ›

4.6(56) 77 composite score See reviews on Google ✓ Google-verified
Senior / 55+ CommunitiesAffordable & Budget-Friendly
Promenade Independent Senior Apartments
Location
The Plaza At Chase Oaks, Plano
Services
Senior / 55+ Communities, Affordable & Budget-Friendly
Reviews
56
Ranking
#5 in Senior / 55+ Communities
Best for
Adults 55+ wanting an independent living community with staff support

Google Business Profile is the source for the business data shown here, last checked 2026-10-22. Details taken from their website were fetched 2026-10-22.

What we found

Reviewers who moved in describe a warm, patient leasing team that guides them through applications and move-in. Many name specific staff members. Most praise the property as clean, pleasant, and well suited to people 55 and older.

Praised for
  • Friendly, patient leasing staff
  • Helpful from first call through move-in
  • Clean, well-kept property
  • Strong amenities for 55+ residents
Watch-outs
  • Phone and front desk reply issues in one review
  • Washer and dryer policy frustrates one resident
friendly-staffwell-maintainedclean-groundsgood-amenitiesresponsive-management
Best for: Adults 55+ wanting an independent living community with staff support
Think twice if: You need quick phone answers; one reviewer had a poor call experience You own a washer and dryer and want to use them in your unit

What's working here

  • Staff praised for patience and warmth
  • Income-qualified affordable living, per website
  • Secured parking garage with floor-level access, per website
  • Full amenity list including salon and theater, per website

Read this before you tour

  • Reviewers name leasing staff Vivica, Michelle, DJ, and Rebecca
  • Maintenance staff Merrick and Xavier named as helpful
  • Website lists a full-service salon, private theater, and art studio
  • Website lists climate-controlled corridors and elevators
  • One reviewer says all units include a washer and dryer, which they do not allow owned units to replace

What residents say

Affordable & Budget-Friendly
Website says income-qualified affordable living is offered; no review text discusses pricing.
Senior / 55+ Communities
Reviewers consistently describe a welcoming community for people 55 and older.

Side by side with nearby options

  • Rated 4.6 against a 4.17 average across the 42 senior / 55+ communities businesses listed here.
  • Has more Google reviews than 27% of the businesses in this directory.

Why this score

How We Rank
Star rating 63
Review volume 76
Review recency 100
Review sentiment 68
Profile completeness 100
Verification 30

The numbers behind the score

5
49
4
1
3
0
2
0
1
6

Contact the property

Address
7200 Chase Oaks Blvd, Plano, TX 75025

Last verified 2026-10-22

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

In their own words

Services listed
Independent living for adults 55+One- and two-bedroom apartmentsMaintenance-free livingAffordable living for income-qualified householdsFull-service salonPrivate theaterCard and game roomArt studio

As published by the business on its own website; not independently verified.

Enquire about Promenade Independent Senior Apartments

Your enquiry goes to the Dallas Apartment Reviews Directory team, who will pass it to Promenade Independent Senior Apartments. We only share your details with providers relevant to your request.

Questions we get asked

Who can live at Promenade Independent Senior Apartments?
The business's website says it offers independent living for adults 55 and older. It also lists affordable living for income-qualified households.
Is there secured parking?
The business's website lists a secured parking garage with floor-level access.

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Long-term residents who connect with staff like Margie praise quick repairs and a well-designed community for seniors. Newer or waiting-list residents report frustration with turnover, dirty common areas, and inconsistent office procedures; utilities run high.

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Plaza At Chase Oaks Apartments
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Plaza At Chase Oaks Apartments

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Reviewers praise the leasing office for friendly, patient help during applications and move-ins. Several 1-star reviews describe long delays on water leaks, mold, and a broken dishwasher, with requests going unanswered for months. Ratings split sharply between these two experiences. The most serious complaints involve one owner group and a court judgment over sewage damage. Residents also say the on-site salon overcharged them and kept prices above the posted list. Some residents still describe the grounds as clean and well kept.

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Last updated 2026-10-22