What happens if the garage gate or elevator breaks?

Gates break frequently and can remain broken for weeks. Elevators have experienced prolonged outages in the past, with repairs taking months. Recent reviews mention the gate was still broken at time of review despite ongoing repairs.

How does package delivery work?

The property uses Fetch for package notifications and storage. Residents report missing packages, difficult refunds, and poor customer service; many have switched to sending packages elsewhere or using the 7-Eleven Amazon locker next door.

What is the move-out process and are there hidden fees?

Review move-out terms carefully. One resident was charged additional rent for extra days the property offered due to office closure, only discovering the charge after move-out. Security deposits can go unacknowledged for months.

South Side Flats

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 180 Google reviews · How we rank ›

3.4(180) 57 composite score See reviews on Google ✓ Google-verified Publishes prices

Luxury High-Rise Living

Location: Cedar Crest, Dallas
Service: Luxury High-Rise Living
Reviews: 180
Best for: professionals new to downtown Dallas who prioritize unit quality and location over 24/7 security and infrastructure reliability

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-08-22.

What we found

South Side Flats delivers attractive, modern units in a walkable downtown location, but persistent security lapses and infrastructure failures undermine the experience. Security gates remain broken for weeks, elevators require months to repair, and homeless individuals regularly enter hallways and garages. Maintenance staff, particularly Pablo, respond quickly to urgent issues like A/C replacement, though early staffing shortages delayed routine requests. Management communication is inconsistent: leasing staff praised by some residents, dismissed by others. Common areas like pools and dog parks suffer from resident neglect and poor upkeep despite property claims of improvements. Security deposits go unacknowledged, and move-out fees appear suddenly. Location perks and unit comfort matter less than the daily friction of broken infrastructure and unaddressed trespassing.

Praised for

maintenance staff responsiveness (Pablo praised repeatedly)
apartment quality and aesthetics
location and nearby walkable venues
leasing staff professionalism (selective)
amenities upkeep

Watch-outs

chronic security failures (broken gate, non-functional cameras, lack of access controls)
elevator breakdowns and months-long repairs
package theft and failed Fetch service
slow maintenance response early on, then understaffed
homeless trespassing in shared spaces
poor pool and dog park maintenance by residents
leasing communication gaps and unresponsiveness
misleading move-out fees and security deposit issues
general cleanliness and hallway odors

responsive-managementpoor-maintenanceslow-repairsclean-groundssecure-parkingfriendly-staffoutdated-unitspoor-communication

Best for: professionals new to downtown Dallas who prioritize unit quality and location over 24/7 security and infrastructure reliability

Think twice if: you rely on garage security, elevators for mobility, punctual maintenance, or sensitive to hallway cleanliness and homeless trespassing

What's working here

maintenance staff like Pablo respond urgently to emergencies
modern, well-designed apartment units
walkable location with nearby venues and 7-Eleven
fitness center, pool, and business lounge on-site

Read this before you tour

Pablo (maintenance technician) praised in multiple reviews for rapid A/C diagnostics and same-day unit replacement
Prince and Jason (leasing staff) mentioned both positively and negatively in different reviews
gate breaks frequently, sometimes for weeks; cameras installed late and malfunctioned during vehicle break-ins
only one maintenance worker for first 18 months, later expanded to two
Fetch package service resulted in missing packages and refund disputes; residents redirected to 7-Eleven Amazon lockers
elevator down 90% of the time per one resident; repairs took months in past
November 2025: six cars caught fire in garage (electric vehicle incident), no alarms or sprinklers activated, management closed office same day

What residents say

Luxury High-Rise Living: Units described as modern and clean with good finishes; marketing tour experience polished but contradicts day-to-day resident security and maintenance reality

Side by side with nearby options

Rated 3.4 against a 4.07 average across the 157 luxury high-rise living businesses listed here.
Has more Google reviews than 64% of the businesses in this directory.

What keeps coming up

garagecleanlinessspacious unitspoolleasingsecurityaffordabilitystairwellsquietnesscaring staff

Why this score

How We Rank

Star rating 0

Review volume 98

Review recency 100

Review sentiment 41

Profile completeness 100

Verification 30

The numbers behind the score

Contact the property

Phone: +1888-680-7484
Website: https://www.southsideflatsapts.com/?rcstdid=Mg==YRjTEizZPgM=&utm_source=GMB&utm_medium=organic
Address: 1210 Botham Jean Blvd, Dallas, TX 75215
Open in Google Maps

Attributes

has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_elevatorhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenance

Last verified 2026-08-22

When the office is open

Monday: 10:00-18:00
Tuesday: 10:00-18:00
Wednesday: 10:00-18:00
Thursday: 10:00-18:00
Friday: 10:00-18:00
Saturday: 10:00-17:00
Sunday: Closed

As listed on Google.

In their own words

Services listed

Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsFitness centerPool and sun deckPet-friendly housingWasher/dryer setsOnline rent payments

Published prices

Studio apartments: starting at $999 for 10+ month lease terms
One-bedroom apartments: starting at $999 for 10+ month lease terms
Two-bedroom apartments: starting at $1,399 for 10+ month lease terms
Concession on 11+ month lease terms: $1,000

Credentials claimed:Equal housing opportunity

As published by the business on its own website; not independently verified.

Questions we get asked

What happens if the garage gate or elevator breaks?: Gates break frequently and can remain broken for weeks. Elevators have experienced prolonged outages in the past, with repairs taking months. Recent reviews mention the gate was still broken at time of review despite ongoing repairs.
How does package delivery work?: The property uses Fetch for package notifications and storage. Residents report missing packages, difficult refunds, and poor customer service; many have switched to sending packages elsewhere or using the 7-Eleven Amazon locker next door.
What is the move-out process and are there hidden fees?: Review move-out terms carefully. One resident was charged additional rent for extra days the property offered due to office closure, only discovering the charge after move-out. Security deposits can go unacknowledged for months.

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Victoria Row

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South Side Flats

What we found

What's working here

Read this before you tour

What residents say

Side by side with nearby options

What keeps coming up

Why this score

The numbers behind the score

Contact the property

When the office is open

In their own words

Questions we get asked

Similar apartment complexes nearby

Interurban Building Apartments

The Statler Residences

Victoria Row

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