Most residents praise the leasing office staff by name, especially for personal attention and professionalism during move-in and ongoing support. The complex feels quiet and well-maintained, with responsive maintenance available round the clock.
Security and pests are friction points. Several reviewers report break-ins despite gated parking, and one current tenant experienced roaches and bed bugs across multiple units. Parking fills quickly, enforcement rules feel strict, and some neighbors create noise despite the overall calm reputation.
Last verified 2026-07-24
As listed on Google.
As published by the business on its own website; not independently verified.
Most residents and tour visitors experience a smooth leasing process with attentive staff and a clean, modern building in a desirable location. Maintenance and housekeeping are consistently praised for responsiveness and professionalism, though one recent review flagged serious management and communication problems after a staffing transition, including failed fire safety inspection and deferred facility upkeep.
Residents consistently praise Park Hollow as a standout luxury community with beautiful, well-appointed units and attentive grounds maintenance. Staff members Lorrie and Diane earned particular recognition, and the maintenance team typically responds same-day. One older complaint about missed appointment availability suggests earlier contact issues, though recent reviews show no such friction.
Five years of five-star reviews from residents credit Courtney Johnson and Brett Doody with making leasing and move-in nearly frictionless, backed by spacious units and strong amenities in a location that justifies the rent for those prioritizing Knox access. Recent residents report a sharp reversal: persistent AC drainage failures that shut down cooling outside business hours, unauthorized billing for parking, thin walls that expose neighbors' schedules, and building security that ignores vehicle theft-issues management has not addressed despite documented complaints.
Last updated 2026-07-23