Who should I contact if my appliance needs updating?

Ask management in writing before move-in. Residents report promised upgrades have not been delivered after months of occupancy.

How responsive is the maintenance team?

Maintenance requests are handled quickly and efficiently according to multiple residents. One example: a stopped-up sink was resolved to spotless condition within a single workday.

What happens if I dispute a towing charge?

The third-party parking company handles enforcement. Residents report towed cars have been held on-site and towing company gave no written reason for removal. Calling management has not resolved disputes; police involvement was necessary in at least one case.

Winsted at White Rock

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 210 Google reviews · How we rank ›

3.9(210) 65 composite score See reviews on Google ✓ Google-verified

Luxury High-Rise Living

Service: Luxury High-Rise Living
Reviews: 210

What we found

Staff named Patricia, Rosalinda, and Cristian earned consistent praise for responsive and friendly service. Leasing and maintenance both handle requests quickly, and common areas stay visibly clean. The shift comes in management communication: residents report unanswered emails, unreturned phone calls, and opaque closures like the summer pool shutdown. Parking enforcement feels punitive, with towing complaints and a recent shift to paid covered spaces. Unit quality gaps persist: promised appliance upgrades never arrive, water pressure falls short, and pest control needs more frequency.

The property appeals to people seeking a well-maintained social community with reliable day-to-day service. It falters where management transparency and follow-through matter most.

Praised for

responsive leasing staff
fast maintenance response
clean property and amenities
well-kept resort pool
family-oriented community

Watch-outs

poor management communication
pest control gaps
aggressive parking enforcement
unfulfilled appliance upgrades
weak water pressure
parking fee changes
pool closure without notice

friendly-staffresponsive-managementwell-maintainedclean-groundsgood-amenitiesslow-repairspoor-communication

Best for: Residents prioritizing quick maintenance response and a socially active community.

Think twice if: Contact management before move-in about appliance upgrades, parking policies, and communication expectations-responsiveness gaps and towing issues concern others.

What's working here

Named staff known for quick response
Resort-style pool and fitness amenities
In-unit washer-dryer in all units
Gated community with accessibility features

Read this before you tour

Patricia, Rosalinda, and Cristian named as standout staff
Maintenance handles requests quickly and efficiently
Recent policy shift: covered parking now requires additional fees
Pool closed for extended period in summer with minimal resident communication
Towing disputes reported: cars hidden on lot, police intervention needed
Promised appliance upgrades not delivered; tenants still using original units

What residents say

Luxury High-Rise Living: Amenities and maintenance stand out; management transparency lags.

Side by side with nearby options

Rated 3.9 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
Has more Google reviews than 61% of the businesses in this directory.

What keeps coming up

community patiogated accessgranite countertopscute apartmentsclean propertyleasing staffmonthly eventspoolwelcoming atmospherehiking trails

Why this score

How We Rank

Star rating 28

Review volume 100

Review recency 100

Review sentiment 44

Profile completeness 100

Verification 30

The numbers behind the score

137

Contact the property

Phone: +1844-574-0934
Website: https://www.winstedatwhiterock.com/?rcstdid=Mg%3D%3D-YRjTEizZPgM%3D
Address: 2210 Winsted Dr, Dallas, TX 75214
Open in Google Maps

Attributes

has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_wheelchair_accessible_restroomhas_wheelchair_accessible_seatinghas_business_centerhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenance

Last verified 2026-07-24

When the office is open

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: Closed

As listed on Google.

Questions we get asked

Who should I contact if my appliance needs updating?: Ask management in writing before move-in. Residents report promised upgrades have not been delivered after months of occupancy.
How responsive is the maintenance team?: Maintenance requests are handled quickly and efficiently according to multiple residents. One example: a stopped-up sink was resolved to spotless condition within a single workday.
What happens if I dispute a towing charge?: The third-party parking company handles enforcement. Residents report towed cars have been held on-site and towing company gave no written reason for removal. Calling management has not resolved disputes; police involvement was necessary in at least one case.

Similar apartment complexes nearby

Halston Apartments

3.7(380)✓ Google-verified

The leasing team (particularly Estefany, Tania, and Vallerie) earns consistent praise for making the move-in smooth and welcoming, and the complex's pools and fitness amenities draw positive remarks. However, long-term residents report a pattern of safety and maintenance failures: car break-ins happen repeatedly with no security cameras, elevators malfunction for extended periods, gates remain broken and open, and pest problems (roaches, rats, fleas) persist despite treatment requests. The office's response to issues ranges from dismissive to unresponsive, with some staff avoiding follow-up calls and management accused of not listening. Multiple reviewers mention sudden price changes during the application process and difficulty breaking leases. For those staying only briefly, the amenities and staff help mask these problems; those committing to longer leases report escalating frustration.

Luxury High-Rise Living

View profile

The Barton

4.0(50)✓ Google-verified

Strong praise centers on select staff members who go beyond their roles to solve problems, especially during recent management shifts. Units are quiet and well-kept, located steps from Greenville restaurants and shops. Communication breakdowns plague the leasing office, leaving applicants and residents unable to reach anyone by phone or email, and parking disputes have resulted in vehicles towed from unclear spots.

Luxury High-Rise Living

View profile

47 low data

Paseo Residences

4.4(7)✓ Google-verified

Most residents praise Paseo's intimate courtyard setting, walkable Knox-Henderson location, and attentive maintenance. One older complaint flagged poor communication about lease availability; most praise leasing staff Madeleine and Steve for going above expectations.

Luxury High-Rise Living

View profile

Winsted at White Rock

What we found

What's working here

Read this before you tour

What residents say

Side by side with nearby options

What keeps coming up

Why this score

The numbers behind the score

Contact the property

When the office is open

Enquire about Winsted at White Rock

Questions we get asked

Similar apartment complexes nearby

Halston Apartments

The Barton

Paseo Residences

Own this business? Get featured