What happens if my car is towed from the lot?

Towing fees are $250. One resident reported the third-party towing company impounded her girlfriend's car twice in four months without clear cause and initially claimed not to have it; police involvement was required to recover the vehicle.

Is covered parking included in rent?

Covered parking now requires an additional charge. This is a recent change; residents with open-space-only options may be assigned spots far from their buildings.

How quickly does maintenance respond to requests?

Residents report requests are handled quickly and efficiently, often completed the same day.

Winsted at White Rock

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 209 Google reviews · How we rank ›

3.9(209) 66 composite score See reviews on Google ✓ Google-verified

Luxury High-Rise Living

Location: Lakewood, Dallas
Service: Luxury High-Rise Living
Reviews: 209
Ranking: #112 in Luxury High-Rise Living
Best for: Professionals who value responsive staff and quick maintenance, accepting older building systems.

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-08-22.

What we found

Staff like Patricia and Rosalinda earn consistent praise for attentiveness during leasing and move-in, and maintenance requests get resolved fast. Yet the complex struggles with big-picture issues: management ignores resident emails, the pool sat closed during peak summer with minimal notice, promised unit upgrades never happened, and a separate towing company has wrongfully impounded tenant cars twice in four months, then resisted admitting it. Water pressure is weak and older building systems show their age. For those who land responsive staff and avoid parking drama, living here feels upscale and well-located. For others, it feels unaccountable.

Residents deserve transparency on closures and follow-through on lease promises. The towing company's conduct-hiding vehicles and building storage fees-has required police calls to resolve. Recent parking changes now charge for covered spots that were previously free, leaving some renters unable to park near their buildings.

Praised for

responsive leasing staff (Patricia, Rosalinda, Cristian named)
fast maintenance turnaround
clean property and well-kept grounds
resort-style pool and amenities
quiet location near White Rock Lake

Watch-outs

poor communication from management, unanswered emails
pool closed mid-summer with no updates
promised appliance upgrades not delivered
aggressive third-party towing company, disputed fees
weak water pressure
recently added charges for covered parking

friendly-staffresponsive-managementwell-maintainedclean-groundsgood-amenitiesslow-repairspoor-communicationpackage-theft

Best for: Professionals who value responsive staff and quick maintenance, accepting older building systems.

Think twice if: Avoid if you need reliable communication from management or depend on covered parking without extra cost; third-party towing has disputed multiple tenant vehicles.

What's working here

Named staff (Patricia, Rosalinda, Cristian) deliver attentive service
Fast maintenance response
Resort-style pool and fitness center
Prime Lakewood location near White Rock Lake

Read this before you tour

Patricia, Rosalinda, and Cristian named as standout staff members
Maintenance requests handled quickly and efficiently
Resort-style pool recently reopened after extended summer closure
Third-party towing company has impounded tenant vehicles without clear cause twice in four months
Water pressure reported as weak throughout building
Promised appliance upgrades not fulfilled for some residents
Covered parking now requires additional payment (recently changed policy)

What residents say

Luxury High-Rise Living: Resort-style pool, fitness center, and business center praised; weak water pressure and older building systems noted as drawbacks.

Side by side with nearby options

Rated 3.9 against a 4.07 average across the 157 luxury high-rise living businesses listed here.
Has more Google reviews than 70% of the businesses in this directory.

What keeps coming up

community patiogated accessgranite countertopscute apartmentsclean propertypoolmonthly eventswelcoming atmospherehiking trailskind staff

Why this score

How We Rank

Star rating 28

Review volume 100

Review recency 100

Review sentiment 46

Profile completeness 100

Verification 30

The numbers behind the score

136

Contact the property

Phone: +1844-574-0934
Website: https://www.winstedatwhiterock.com/?rcstdid=Mg%3D%3D-YRjTEizZPgM%3D
Address: 2210 Winsted Dr, Dallas, TX 75214
Open in Google Maps

Attributes

has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_wheelchair_accessible_restroomhas_wheelchair_accessible_seatinghas_business_centerhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenance

Last verified 2026-08-22

When the office is open

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: Closed

As listed on Google.

In their own words

Services listed

Studio apartmentsOne-bedroom apartmentsTwo-bedroom apartmentsTownhomesSwimming poolFitness centerBusiness centerResident clubhouse

As published by the business on its own website; not independently verified.

Questions we get asked

What happens if my car is towed from the lot?: Towing fees are $250. One resident reported the third-party towing company impounded her girlfriend's car twice in four months without clear cause and initially claimed not to have it; police involvement was required to recover the vehicle.
Is covered parking included in rent?: Covered parking now requires an additional charge. This is a recent change; residents with open-space-only options may be assigned spots far from their buildings.
How quickly does maintenance respond to requests?: Residents report requests are handled quickly and efficiently, often completed the same day.

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Winsted at White Rock

What we found

What's working here

Read this before you tour

What residents say

Side by side with nearby options

What keeps coming up

Why this score

The numbers behind the score

Contact the property

When the office is open

In their own words

Questions we get asked

Similar apartment complexes nearby

Halston Apartments

The Barton

Paseo Residences

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