Is there parking, and is it secure?

Yes. Paid parking is available in a gated garage accessible from all floors, plus free street parking options and paid street parking. However, package theft in common areas is reported frequently, so packages left in mail rooms are not secure.

Does the complex allow pets?

Yes. There is a dog park on-site. A $300 non-refundable pet fee is charged, but residents report being charged additional pet damage fees at move-out even after paying the upfront fee.

What is the rooftop pool like?

The rooftop pool and gym are highlighted amenities with city views. However, residents report it occasionally closes for a week due to rule violations (broken bottles, non-tenant use).

555 Ross Apartments

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 245 Google reviews · How we rank ›

4.2(245) 75 composite score See reviews on Google ✓ Google-verified

Luxury High-Rise Living

Service: Luxury High-Rise Living
Reviews: 245

What we found

Residents consistently praise the leasing and maintenance teams, especially Marie, Adrian, and Melissa, for their professionalism and quick response times. The West End location draws workers who value walkability to downtown and nearby dining; the rooftop pool and modern finishes appeal to young professionals. However, security gaps (no hallway cameras) lead to package theft, and maintenance issues like AC failures and water damage recur. Move-out disputes over pet damage and normal wear charges have frustrated departing residents, despite the $300 pet fee already collected.

The property excels at the leasing experience and day-to-day living comfort. Staff actively support residents and management takes pride in the community atmosphere. The complaint pattern centers on infrastructure vulnerabilities and billing practices at exit rather than ongoing dissatisfaction during tenancy.

Praised for

responsive leasing and maintenance staff
professional, welcoming team
walkable location with urban conveniences
clean, well-maintained property
rooftop pool and city views

Watch-outs

aggressive move-out charges and disputed damage fees
package theft in common areas
no hallway security cameras
frequent fire alarms at night
AC breakdowns and water leaks

responsive-managementwell-maintainedclean-groundsfriendly-staffgreat-locationsecure-parkingpackage-theft

Best for: Working professionals seeking walkable urban living with responsive management and modern finishes.

Think twice if: Security concerns including no hallway cameras and recurring package theft; maintenance issues (AC, leaks) and disputed move-out charges warrant careful documentation.

What's working here

Responsive leasing and maintenance teams (Marie, Adrian, Melissa praised by name)
Rooftop pool and city views
Walkable West End location near downtown and dining
Modern units with high-tech amenities

Read this before you tour

Named staff praised repeatedly: Marie (leasing), Adrian Ruiz (move-in process), Melissa (manager and team leader)
Rooftop pool is featured amenity but occasionally closed due to resident rule violations
$300 non-refundable pet fee charged upfront, but residents still face pet damage charges at move-out
Gated paid parking garage accessible from all floors; dog park on property
Fire alarms trigger frequently at night, waking residents
No security cameras in hallways or mail rooms; package theft reported as constant

What residents say

Luxury High-Rise Living: Rooftop pool, city views, and modern high-tech amenities appeal to luxury seekers, though maintenance gaps (AC, water damage) and security shortfalls temper the premium experience.

Side by side with nearby options

Rated 4.2 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
Has more Google reviews than 67% of the businesses in this directory.

What keeps coming up

rooftop vieweasy access to highwaysleasing staffwalkabilitymodern unitsquick maintenancetimely repairsresponsive staffquiet streetpool

Why this score

How We Rank

Star rating 46

Review volume 100

Review recency 100

Review sentiment 61

Profile completeness 100

Verification 30

The numbers behind the score

182

Contact the property

Phone: +1469-896-1375
Website: https://555rossave.com/?funnelleasing=onlinelisting&utm_source=gmb&utm_medium=organic
Address: 1777 N Record St, Dallas, TX 75202
Open in Google Maps

Attributes

has_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_parking_street_freehas_parking_lot_paidhas_parking_street_paidhas_dog_park

Last verified 2026-07-24

When the office is open

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 10:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: Closed

As listed on Google.

In their own words

Services listed

1 bedroom apartments2 bedroom apartmentsrooftop poolcity viewshigh-tech amenitiessocial spaces

As published by the business on its own website; not independently verified.

Questions we get asked

Is there parking, and is it secure?: Yes. Paid parking is available in a gated garage accessible from all floors, plus free street parking options and paid street parking. However, package theft in common areas is reported frequently, so packages left in mail rooms are not secure.
Does the complex allow pets?: Yes. There is a dog park on-site. A $300 non-refundable pet fee is charged, but residents report being charged additional pet damage fees at move-out even after paying the upfront fee.
What is the rooftop pool like?: The rooftop pool and gym are highlighted amenities with city views. However, residents report it occasionally closes for a week due to rule violations (broken bottles, non-tenant use).

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555 Ross Apartments

What we found

What's working here

Read this before you tour

What residents say

Side by side with nearby options

What keeps coming up

Why this score

The numbers behind the score

Contact the property

When the office is open

In their own words

Enquire about 555 Ross Apartments

Questions we get asked

Similar apartment complexes nearby

Remi Downtown

The Drakestone Apartments

Main 3 Downtown

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