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555 Ross Apartments

Updated 2026-10-22 · 1,892 reviewed · 211 listed · Scored from 249 Google reviews · How we rank ›

4.2(249) 71 composite score See reviews on Google ✓ Google-verified
Pet-Friendly CommunitiesLuxury High-Rise Living
555 Ross Apartments
Location
West End, Dallas
Services
Pet-Friendly Communities, Luxury High-Rise Living
Reviews
249
Best for
Working professionals who want walkable West End living and pet-friendly housing

Google Business Profile is the source for the business data shown here, last checked 2026-10-22. Details taken from their website were fetched 2026-07-24.

What we found

Most reviewers praise the leasing office and maintenance crew. Staff get named often, and many say they respond quickly and stay kind. The rooftop pool, skyline views, and walkable West End spot earn repeated praise.

Low ratings focus on move-out charges and deposits. Some reviewers also report package theft, weak security, and pool misuse by non-tenants. Read recent reviews closely before you sign, and document your unit at move-in and move-out.

Praised for
  • Friendly, responsive leasing and maintenance staff
  • Rooftop pool with Dallas skyline views
  • Walkable West End location
  • Clean, well-kept property
Watch-outs
  • Move-out deposit and fee disputes
  • Package theft and security concerns
  • Non-tenants using the pool
  • Noise from fire alarms and AC problems
responsive-managementwell-maintainedclean-groundsfriendly-staffgreat-locationgood-amenitiespackage-thefthidden-feespoor-communication
Best for: Working professionals who want walkable West End living and pet-friendly housing
Think twice if: You worry about deposits, package theft, or pool crowds. Several 1-star reviews raise these points.

What's working here

  • Rooftop pool with skyline views
  • Walkable West End location near Trinity Groves
  • Staff praised by name in many reviews

Read this before you tour

  • Reviewers name Adrian, Marie, and Melissa for helpful service
  • Website lists 1 and 2 bedroom units, rooftop pool, and city views
  • Google lists wheelchair accessible entrance and parking
  • A $300 non-refundable pet fee is mentioned in one review
  • One reviewer says the pool shut for a week after bottles were broken

What residents say

Pet-Friendly Communities
One reviewer with a dog called the move-out pet charges excessive, though dog noise was not an issue for another.
Luxury High-Rise Living
Reviewers praise the rooftop pool and skyline views, but some say pool use by non-tenants is a problem.

Side by side with nearby options

  • Rated 4.2 against a 4.11 average across the 157 pet-friendly communities businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

What keeps coming up

rooftop viewrooftop pooleasy access to highwaysleasing staffwalkabilitymodern unitsquick maintenancetimely repairsresponsive staffmodern apartments

Why this score

How We Rank
Star rating 46
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
185
4
13
3
7
2
5
1
39

Contact the property

Address
1777 N Record St, Dallas, TX 75202
Open in Google Maps
Attributes
has_wheelchair_accessible_entrancehas_wheelchair_accessible_parking

Last verified 2026-10-22

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
10:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
1 bedroom apartments2 bedroom apartmentsrooftop poolcity viewshigh-tech amenitiessocial spaces

As published by the business on its own website; not independently verified.

Enquire about 555 Ross Apartments

Your enquiry goes to the Dallas Apartment Reviews Directory team, who will pass it to 555 Ross Apartments. We only share your details with providers relevant to your request.

Questions we get asked

Does the property have wheelchair access?
Google lists a wheelchair accessible entrance and accessible parking for this business.
What does the website say is offered?
The business states it offers 1 and 2 bedroom apartments, a rooftop pool, city views, and social spaces.

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Residents and visitors keep praising the leasing team, especially Gucciany, for patient answers and smooth applications. Many reviews also call the property clean and well kept. The 4.0 rating across 254 Google reviews reflects strong praise for staff. Not every review is glowing. One recent two-star review complains about dirty common areas, late-afternoon noise, and a fire alarm issue at night. Some reviewers also mention the pool area needing clearer guidelines.

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Residents consistently praise The Drakestone for its thoughtful management, quick maintenance (technician Lorenzo noted for going above expectations), and vibrant downtown location within walking distance of Deep Ellum and AAC. The 100-year-old historic building attracts people who value its distinctive architecture and resident culture, though prospective tenants should expect the occasional quirks that come with an older property. The leasing team (staff named include Chad, Tiffany, and Lorenzo) takes time during tours and handles service calls with care. Their website lists lease incentives of 4 weeks free or free parking for the entire lease, and the building includes a freight elevator, fitness center, and rooftop.

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Last updated 2026-10-22