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Arrive West End

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 245 Google reviews · How we rank ›

3.9(245) 75 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Living
Arrive West End
Service
Luxury High-Rise Living
Reviews
245

What we found

Staff stand out as the main draw. Gucciany, Jessica, Aaron, and Cleo are named repeatedly for solving problems quickly, touring units with care, and cleaning common areas without being asked. Residents feel at home here not because of flashy amenities but because people care about their stay and the Historic West End location offers walkable restaurants, museums, and a sense of neighborhood character that newer luxury buildings lack.

Praised for
  • staff go above and beyond
  • prompt and professional maintenance
  • strong downtown West End location
  • clean, well-maintained property
responsive-managementfriendly-staffwell-maintainedclean-groundsgreat-locationquiet-community
Best for: first-time renters and professionals valuing community culture over modern luxury finishes
Think twice if: you prefer minimalist high-rise design; this property has personality but is not a newer luxury building

What's working here

  • named staff (Gucciany, Jessica, Aaron, Cleo) praised for responsiveness
  • issues resolved in 1-2 weeks
  • Historic West End location walkable to restaurants and museums
  • pool, fitness center, game room

Read this before you tour

  • Gucciany praised for leasing tours and problem-solving
  • Jessica (property manager) does early hallway cleaning and leads issue resolution
  • Aaron and Cleo (maintenance) handle requests with reported speed and precision
  • Officer Brown (security) mentioned for community presence
  • issues at move-in resolved within 1-2 weeks

What residents say

Luxury High-Rise Living
staff care and downtown location valued over newness; one reviewer notes it lacks newer luxury style but offers character and community

Side by side with nearby options

  • Rated 3.9 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

What keeps coming up

helpful staffpool areadowntown livinggame roomtrain noiseapartment sizeproperty tourelevatorsclubhouseaccommodating staff

Why this score

How We Rank
Star rating 27
Review volume 100
Review recency 100
Review sentiment 80
Profile completeness 100
Verification 30

The numbers behind the score

5
160
4
20
3
7
2
8
1
50

Contact the property

Address
9106 Millwood Dr, Rowlett, TX 75088
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_elevatorhas_fitness_centerhas_in_unit_washer_dryerhas_onsite_maintenance

Last verified 2026-07-24

When the office is open

Monday
10:00-17:30
Tuesday
10:00-17:30
Wednesday
10:00-17:30
Thursday
10:00-17:30
Friday
10:00-17:30
Saturday
Closed
Sunday
Closed

As listed on Google.

In their own words

As published by the business on its own website; not independently verified.

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Questions we get asked

How quickly do maintenance requests get fixed?
Move-in issues reported resolved within 1-2 weeks; ongoing requests handled promptly. Maintenance team includes Aaron and Cleo.
Is this a good first apartment in Dallas?
Yes. Multiple first-time renters report positive experiences, including staff help and timely resolution of move-in problems.

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Strong leasing and maintenance personnel earn this complex consistent praise for genuine care and rapid response. Ray, Hailey, Kevin, Nick, Chelsea, and Juston are named repeatedly for going beyond policy, solving parking crises, swapping in temporary AC units, and working after hours. However, structural problems undermine that goodwill: residents report persistent water damage during rain, non-functional pools closed by Garland city inspectors, elevator odor, and holes compromising AC efficiency. Front-desk professionalism is uneven; one visitor felt turned away minutes before stated closing time. One reviewer flagged a serious incident (shooting in Building 2) and broken security locks. The property's reputation rests on staff resilience, not building condition.

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Last updated 2026-07-23