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Atelier

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 322 Google reviews · How we rank ›

4.2(322) 69 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Living
Atelier
Service
Luxury High-Rise Living
Reviews
322

What we found

Atelier's luxury finishes and amenities draw residents, but management turmoil has eroded the experience. Elevators break repeatedly with 15-30 minute waits in a 41-story building; some units have recurring mold; charging infrastructure doesn't work; and maintenance tickets languish for weeks. Staff quality depends entirely on who answers: Jonathan from maintenance earns consistent praise, as do concierges; Michael's tours impress prospective residents; yet several leasing agents are dismissive and inaccessible. A resident's privacy was compromised by a leasing employee's social media activity. Pricing tops $6,300 for three-bedroom units, making operational failures feel worse.

New management took over around January and appears to have deprioritized core systems in favor of amenity policing. The building's bones are sound and location unbeatable, but operational neglect has turned what residents described as "fantastic" into a source of frustration and safety worry.

Recent shift: Management change around January 2025 triggered sharp decline: elevator maintenance halted, charging infrastructure stopped working, leasing staff became less responsive or rude, common areas neglected, and residents report a shift from "fantastic" to "horrible." Multiple reviews explicitly note the contrast between old and new management.

Praised for
  • responsive concierge staff
  • skilled maintenance team
  • modern finishes and amenities
  • welcoming leasing agents (varied)
  • strong location in Arts District
Watch-outs
  • chronic elevator breakdowns
  • mold in units
  • inadequate elevator capacity
  • leasing staff inconsistency and rudeness
  • management unresponsiveness to maintenance issues
  • privacy and safety concerns
  • Tesla charging non-functional
  • parking garage problems
  • poor window cleaning
responsive-managementpoor-maintenanceslow-repairsgood-amenitiesfriendly-staffgreat-locationoutdated-units
Best for: Empty string - reviewers are too divided on whether the building's systems currently support living here well.
Think twice if: Elevator reliability is a chronic issue under current management; expect 15-30 minute waits daily and mold reported in multiple units.

What's working here

  • 24-hour concierge and friendly front staff
  • skilled, proactive maintenance team members
  • resort-style amenity deck with infinity pool
  • Arts District location near uptown and downtown

Read this before you tour

  • Jonathan (maintenance) praised for professionalism and responsiveness
  • Desiree (leasing) recognized by some residents for support, but also noted as dismissive in complaints
  • Michael (leasing/tours) praised for welcoming approach
  • Callie (leasing) noted for easing move-in process
  • 4 elevators serving 41 floors; recent months show 1-2 functional regularly
  • Tennis charging infrastructure non-functional for 2+ months despite being advertised at signing
  • Mold documented in multiple units across the building
  • Maintenance tickets averaging 1+ month for appliance repair

What residents say

Luxury High-Rise Living
Finishes and amenity deck impress, but elevator failures, mold, and management unresponsiveness undercut luxury positioning; significant value gap at $2.8-6.3k monthly rates.

Side by side with nearby options

  • Rated 4.2 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 78% of the businesses in this directory.

What keeps coming up

leasing processconciergewelcoming staffviewsfloor planspoolmodern apartmentsmodern finishesfriendly residentstour

Why this score

How We Rank
Star rating 46
Review volume 100
Review recency 100
Review sentiment 41
Profile completeness 100
Verification 30

The numbers behind the score

5
242
4
11
3
5
2
10
1
54

Contact the property

Address
1801 N Pearl St, Dallas, TX 75201
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_conciergehas_elevatorhas_fitness_centerhas_onsite_maintenance

Last verified 2026-07-24

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Luxury high-rise apartmentsTower residencesFlora Lofts24 hour conciergeAmenity deck with skyline viewsResort style infinity edge poolPrivate poolside cabanasOutdoor kitchen with grilling area
Published prices
Tower A2.2 (1 bed, 1 bath, 765 sq. ft.)
Starting from $2,824/month
Tower C3.1a (3 beds, 2 baths, 1,955 sq. ft.)
Starting from $6,382/month
Flora Lofts LC4.1 (2 beds, 2 baths, 1,293 sq. ft.)
Call for details

As published by the business on its own website; not independently verified.

Enquire about Atelier

Your enquiry goes to the Dallas Apartment Reviews Directory team, who will pass it to Atelier. We only share your details with providers relevant to your request.

Questions we get asked

What are the hourly rates or start prices for apartments?
One-bedroom units start at $2,824/month; three-bedroom units start at $6,382/month. Two-bedroom Flora Lofts pricing is available on request.
Are elevators and parking included?
Yes, parking is included. The building has four elevators, though recent reviews note frequent outages and waits of 15-30 minutes.
What amenities does Atelier offer?
The business lists 24-hour concierge, resort-style infinity pool with cabanas, outdoor kitchen and grilling area, fire pits, wine refrigerators, fitness center, business center, and an amenity deck with skyline views.

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Last updated 2026-07-23