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The National

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 456 Google reviews · How we rank ›

4.1(456) 70 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Living
The National
Service
Luxury High-Rise Living
Reviews
456

What we found

Positive experiences center on staff professionalism, architectural appeal, and prompt maintenance when reported; newer management has improved some resident confidence. Persistent grievances include air-conditioning failures lasting months, unresolved appliance breakdowns, $100 lockout charges, and proximity to transit-related noise and public safety incidents that undermine the luxury positioning.

Recent shift: New management (Greystar, replacing ZRS) has improved response times and resident confidence among recent reviews; however, legacy maintenance issues (AC/HVAC) remain unresolved for long-term residents

Praised for
  • responsive staff and sales team
  • modern design and aesthetics
  • attentive concierge and management
  • quick maintenance turnaround
Watch-outs
  • AC and HVAC failures
  • maintenance delays and unresolved repairs
  • elevated fees for lockouts
  • security concerns and location safety
responsive-managementwell-maintainedfriendly-staffthin-wallspoor-maintenanceslow-repairsgood-amenitiessecure-parking
Best for: professionals seeking walkable downtown living with premium amenities and responsive staff support
Think twice if: you value climate control reliability, need assurance on major system repairs, or are sensitive to transit noise and nearby security activity

What's working here

  • modern architecture and premium amenities
  • attentive concierge and management staff
  • in-unit washer/dryer and valet parking
  • downtown location with walkable restaurants

Read this before you tour

  • Sales associate Neby Salman and tour guide Gresia Nunez named for exceptional service
  • maintenance team responds next day for service calls under new management
  • management transitioned from ZRS to Greystar
  • $100 fee charged per key lockout
  • HVAC/AC failures reported across multiple units with extended unresolved periods
  • garage door inoperable since November

What residents say

Luxury High-Rise Living
Design and amenities praised as premium; serious gaps between marketing and maintenance reality deter confidence

Side by side with nearby options

  • Rated 4.1 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 89% of the businesses in this directory.

What keeps coming up

elevatorsconciergenoise levelvaletdoggy daycareknowledgeable tour guidecabanasfreight elevatorwasher and dryermedia room

Why this score

How We Rank
Star rating 40
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

The numbers behind the score

5
346
4
11
3
5
2
5
1
89

Contact the property

Address
1401 Elm St, Dallas, TX 75202
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_business_centerhas_elevatorhas_fitness_centerhas_golf_simulatorhas_in_unit_washer_dryer

Last verified 2026-07-24

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
13:00-17:00

As listed on Google.

In their own words

Services listed
1-bedroom apartments2-bedroom apartments3-bedroom apartmentspenthouse unitsfull-service spa and wellness centerresort-style pool with cabana barfitness center with private wellness sessionsyoga lawn
Published prices
A9 floor plan
$2650.00+ mo* | 12 months
A11 floor plan
$3000.00+ mo* | 12 months
A14 floor plan
$2720.00+ mo* | 12 months
A16 floor plan
$3230.00+ mo* | 12 months
B2 floor plan (2 bed, 2 bath, 1319 SF)
$3494.00 /mo* | 12 months
B3 floor plan
$3589.00+ mo* | 12 months

As published by the business on its own website; not independently verified.

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Questions we get asked

Are utilities included in rent?
One resident mentions shared electric and water bills included, saving money over two years; confirm specifics with leasing team as this may vary by floor plan.
What happens if I forget my key?
The property charges $100 per lockout assistance call, according to recent resident complaints.
How fast is maintenance response?
Recent reports indicate next-day service under current management for typical repair requests.

Similar apartment complexes nearby

Main 3 Downtown
61

Main 3 Downtown

3.6(104)✓ Google-verified

Staff excellence, particularly Andre, Sarah, and Lisa, shines through in move-ins and crisis response. The complex itself draws praise for downtown views, clean grounds, and a working maintenance team that responds fast to most issues. However, significant amenities like the hot tub and elevators have gone down for weeks at a time with repairs that lag. One prospect couldn't reach the office. While many residents overlook downtown traffic noise as outside management's control, the unpredictable equipment and repair delays temper enthusiasm.

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The Kirby
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The Kirby

3.4(89)✓ Google-verified

The Kirby draws sharp contrast between its leasing team and its operations. Christopher and Jeffrey consistently earn five-star praise for patient, transparent guidance through the signing process. Once residents move in, experiences diverge starkly: some report a clean, well-kept building with responsive maintenance; others document cascading crises including six water leaks in six months, persistent roach infestations despite monthly pest control, and elevators broken for extended periods. Management responsiveness swings between supportive and dismissive depending on the situation and staff member involved. The historic charm and downtown location remain genuine selling points, yet maintenance failures and apparent gaps in accountability have left several residents feeling misled. Concrete issues surface repeatedly: flooded units with delayed or incomplete repairs, laundry machines leaking, package theft from broken lockers, parking garage dysfunction, and documented records allegedly deleted from resident files. Newer management (Monique as General Manager, Christopher and Jeffrey as leasing agents) appear to have improved the leasing experience notably, but operational consistency-pest control that doesn't eradicate, promised fixes that don't materialize, staff attitudes ranging from helpful to condescending-remains the core frustration across one-star reviews.

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Mosaic Dallas
59

Mosaic Dallas

3.4(467)✓ Google-verifiedPublishes prices

The leasing team earns consistent praise for warmth and patience; Emma, Cheyenne, and Merridonna help residents feel genuinely welcome. Units are spacious and often quiet for high-rise living, and the rooftop pool draws admiration when operational. Most frustrations stem from neglected infrastructure: elevators break down for weeks, trapping residents on upper floors and blocking emergency access; roaches, mold, and unsanitary common areas persist despite repeated requests; and promised concessions, appliance repairs, and fee waivers vanish after move-in. Management responds to complaints with apologies rather than solutions, and phone and email often go unanswered for days.

Luxury High-Rise Living
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Last updated 2026-07-23