Dallas Apartment Reviews Directory
Menu
Start Your Search Call
Main 3 Downtown logo

Main 3 Downtown

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 104 Google reviews · How we rank ›

3.6(104) 61 composite score See reviews on Google ✓ Google-verified
Luxury High-Rise Living
Main 3 Downtown
Service
Luxury High-Rise Living
Reviews
104

What we found

Staff excellence, particularly Andre, Sarah, and Lisa, shines through in move-ins and crisis response. The complex itself draws praise for downtown views, clean grounds, and a working maintenance team that responds fast to most issues.

However, significant amenities like the hot tub and elevators have gone down for weeks at a time with repairs that lag. One prospect couldn't reach the office. While many residents overlook downtown traffic noise as outside management's control, the unpredictable equipment and repair delays temper enthusiasm.

Praised for
  • responsive staff and management
  • smooth move-in and leasing experience
  • well-maintained grounds and amenities
  • named staff go above and beyond
Watch-outs
  • equipment failures (hot tub, elevators) and slow repairs
  • occasional communication gaps with office
  • downtown street noise and racing
responsive-managementwell-maintainedfriendly-staffslow-repairs
Best for: Downtown professionals seeking luxury with personalized leasing service and responsive management.
Think twice if: Hot tub and elevators have failed for extended periods with slow repair turnaround; downtown street noise is constant.

What's working here

  • staff (Andre, Sarah, Lisa) handle leasing and crisis moves in hours not days
  • well-maintained grounds and fast maintenance response
  • downtown views and walkable Historic District location
  • pet-friendly with secure parking

Read this before you tour

  • Andre, Sarah, Lisa, and Monique named as standout leasing and management staff
  • Staff completed emergency same-day move-in after Merc flooding (normally 48 hours)
  • Leasing agent stayed after 6pm closing until 8pm to close deal
  • Hot tub down 5+ weeks before separate gas issue
  • Elevators noted as frequently non-functional
  • Maintenance responds quickly to most requests
  • No pest issues reported despite building age
  • Gym includes weight benches, dumbbells, barbells, cable machine, and cardio equipment

What residents say

Luxury High-Rise Living
Excellent staff turn around leasing and moves, but equipment failures and slow repairs undercut premium expectations.

Side by side with nearby options

  • Rated 3.6 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 37% of the businesses in this directory.

Why this score

How We Rank
Star rating 12
Review volume 88
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30

The numbers behind the score

5
61
4
5
3
6
2
4
1
28

Contact the property

Address
1404 Elm St, Dallas, TX 75202
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_elevatorhas_fitness_centerhas_hot_tubhas_private_outdoor_spacewelcomes_pets

Last verified 2026-07-24

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

Enquire about Main 3 Downtown

Your enquiry goes to the Dallas Apartment Reviews Directory team, who will pass it to Main 3 Downtown. We only share your details with providers relevant to your request.

Questions we get asked

Can I move in on short notice?
Staff have completed same-day move-ins during emergencies and normally accommodate within 48 hours, though advance notice is standard.
What fitness and pool amenities are available?
Full gym with weights, dumbbells, barbells, cable machine, and cardio equipment. Pool with city views and grilling/picnic area.
How quickly does maintenance respond?
Generally fast, though major equipment like hot tubs and elevators have experienced extended downtime (weeks) with slow repairs.

Similar apartment complexes nearby

The Drakestone Apartments
84

The Drakestone Apartments

4.5(273)✓ Google-verifiedPublishes prices

Long-term residents consistently praise quick, attentive maintenance and a tight-knit, welcoming community at this historic downtown high-rise. The building's 100-year-old bones deliver character and authentic loft appeal, though living here means accepting an older property's quirks alongside excellent staff responsiveness and resident perks like coffee bars, discounts at neighborhood spots, and regular social events.

Luxury High-Rise Living
View profile
The National
70

The National

4.1(456)✓ Google-verifiedPublishes prices

Positive experiences center on staff professionalism, architectural appeal, and prompt maintenance when reported; newer management has improved some resident confidence. Persistent grievances include air-conditioning failures lasting months, unresolved appliance breakdowns, $100 lockout charges, and proximity to transit-related noise and public safety incidents that undermine the luxury positioning.

Luxury High-Rise Living
View profile
The Kirby
56

The Kirby

3.4(89)✓ Google-verified

The Kirby draws sharp contrast between its leasing team and its operations. Christopher and Jeffrey consistently earn five-star praise for patient, transparent guidance through the signing process. Once residents move in, experiences diverge starkly: some report a clean, well-kept building with responsive maintenance; others document cascading crises including six water leaks in six months, persistent roach infestations despite monthly pest control, and elevators broken for extended periods. Management responsiveness swings between supportive and dismissive depending on the situation and staff member involved. The historic charm and downtown location remain genuine selling points, yet maintenance failures and apparent gaps in accountability have left several residents feeling misled. Concrete issues surface repeatedly: flooded units with delayed or incomplete repairs, laundry machines leaking, package theft from broken lockers, parking garage dysfunction, and documented records allegedly deleted from resident files. Newer management (Monique as General Manager, Christopher and Jeffrey as leasing agents) appear to have improved the leasing experience notably, but operational consistency-pest control that doesn't eradicate, promised fixes that don't materialize, staff attitudes ranging from helpful to condescending-remains the core frustration across one-star reviews.

Luxury High-Rise Living
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-07-23