Is the garage elevator working?

No. As of late 2025, the parking garage elevator has been broken for an extended period with no clear repair timeline. Residents are instructed to use outdoor stairs to reach upper floors.

Are there roach problems at The Kirby?

Multiple residents report roach infestations despite monthly pest control visits. Residents recommend additional sticky traps and recommend storing all opened food in the refrigerator.

What is the leasing process like?

Leasing agents Christopher and Jeffrey consistently receive five-star reviews for patient, transparent guidance through touring and application. The lease process itself is described as professional and accommodating.

The Kirby

Updated 2026-07-23 · 1,022 reviewed · 196 listed · Scored from 89 Google reviews · How we rank ›

3.4(89) 56 composite score See reviews on Google ✓ Google-verified

Luxury High-Rise Living

Service: Luxury High-Rise Living
Reviews: 89

What we found

The Kirby draws sharp contrast between its leasing team and its operations. Christopher and Jeffrey consistently earn five-star praise for patient, transparent guidance through the signing process. Once residents move in, experiences diverge starkly: some report a clean, well-kept building with responsive maintenance; others document cascading crises including six water leaks in six months, persistent roach infestations despite monthly pest control, and elevators broken for extended periods. Management responsiveness swings between supportive and dismissive depending on the situation and staff member involved. The historic charm and downtown location remain genuine selling points, yet maintenance failures and apparent gaps in accountability have left several residents feeling misled.

Concrete issues surface repeatedly: flooded units with delayed or incomplete repairs, laundry machines leaking, package theft from broken lockers, parking garage dysfunction, and documented records allegedly deleted from resident files. Newer management (Monique as General Manager, Christopher and Jeffrey as leasing agents) appear to have improved the leasing experience notably, but operational consistency-pest control that doesn't eradicate, promised fixes that don't materialize, staff attitudes ranging from helpful to condescending-remains the core frustration across one-star reviews.

Praised for

historic architecture and character
leasing staff professionalism (Christopher, Jeffrey)
rooftop pool with downtown views
responsive maintenance for some residents
clean, well-maintained common areas (when reported)

Watch-outs

repeated water leaks and flooding
roach infestation
broken garage and rooftop elevators
management dismissal of resident concerns
lack of follow-through on repairs
stolen packages and vehicle vandalism

well-maintainedpoor-maintenanceslow-repairsfriendly-staffpoor-communicationgreat-location

Best for: Apartment hunters prioritizing historic downtown location and staff professionalism over guarantees of rapid maintenance response.

Think twice if: Concerned about elevator reliability, water damage history, or ongoing pest issues; expect slower-than-promised maintenance timelines.

What's working here

Historic architecture and downtown Dallas location
Rooftop pool with city views
Standout leasing staff (Christopher, Jeffrey)
Building has real vintage character and high ceilings

Read this before you tour

Leasing agents Christopher and Jeffrey named as standouts in multiple reviews for professionalism and responsiveness
General Manager Monique noted as patient and professional
Six separate water leaks documented in one resident's six-month stay: water heater failures, broken water lines, deteriorating pipes
Rooftop pool with downtown Dallas views
Parking garage elevator broken for extended periods (noted broken since late 2025, previously broken summer 2024)
Monthly pest control conducted but roach infestations persist
Building records and lease documents reportedly deleted from resident files after maintenance disputes
Package locker system broken; packages sit outside and have been stolen

What residents say

Luxury High-Rise Living: Historic charm and rooftop pool draw residents, but water damage, pest issues, and slow maintenance repairs undermine the luxury positioning.

Side by side with nearby options

Rated 3.4 against a 4.02 average across the 157 luxury high-rise living businesses listed here.
Has more Google reviews than 31% of the businesses in this directory.

What keeps coming up

old buildinghistoric charmarchitectureelegant vibeHas elevatorHas laundry roomlack of communicationdryergreat toursecurity

Why this score

How We Rank

Star rating 2

Review volume 85

Review recency 100

Review sentiment 46

Profile completeness 100

Verification 30

The numbers behind the score

Contact the property

Phone: +1972-552-8245
Website: https://www.thekirbyonmain.com/
Address: 1509 Main St, Dallas, TX 75201
Open in Google Maps

Attributes

has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_wheelchair_accessible_restroomhas_wheelchair_accessible_seatinghas_elevatorhas_fitness_centerhas_private_outdoor_space

Last verified 2026-07-24

When the office is open

Monday: 09:00-18:00
Tuesday: 09:00-18:00
Wednesday: 09:00-18:00
Thursday: 09:00-18:00
Friday: 09:00-18:00
Saturday: 10:00-17:00
Sunday: Closed

As listed on Google.

Questions we get asked

Is the garage elevator working?: No. As of late 2025, the parking garage elevator has been broken for an extended period with no clear repair timeline. Residents are instructed to use outdoor stairs to reach upper floors.
Are there roach problems at The Kirby?: Multiple residents report roach infestations despite monthly pest control visits. Residents recommend additional sticky traps and recommend storing all opened food in the refrigerator.
What is the leasing process like?: Leasing agents Christopher and Jeffrey consistently receive five-star reviews for patient, transparent guidance through touring and application. The lease process itself is described as professional and accommodating.

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Main 3 Downtown

3.6(104)✓ Google-verified

Staff excellence, particularly Andre, Sarah, and Lisa, shines through in move-ins and crisis response. The complex itself draws praise for downtown views, clean grounds, and a working maintenance team that responds fast to most issues. However, significant amenities like the hot tub and elevators have gone down for weeks at a time with repairs that lag. One prospect couldn't reach the office. While many residents overlook downtown traffic noise as outside management's control, the unpredictable equipment and repair delays temper enthusiasm.

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The National

4.1(456)✓ Google-verifiedPublishes prices

Positive experiences center on staff professionalism, architectural appeal, and prompt maintenance when reported; newer management has improved some resident confidence. Persistent grievances include air-conditioning failures lasting months, unresolved appliance breakdowns, $100 lockout charges, and proximity to transit-related noise and public safety incidents that undermine the luxury positioning.

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The Drakestone Apartments

4.5(273)✓ Google-verifiedPublishes prices

Long-term residents consistently praise quick, attentive maintenance and a tight-knit, welcoming community at this historic downtown high-rise. The building's 100-year-old bones deliver character and authentic loft appeal, though living here means accepting an older property's quirks alongside excellent staff responsiveness and resident perks like coffee bars, discounts at neighborhood spots, and regular social events.

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The Kirby

What we found

What's working here

Read this before you tour

What residents say

Side by side with nearby options

What keeps coming up

Why this score

The numbers behind the score

Contact the property

When the office is open

Enquire about The Kirby

Questions we get asked

Similar apartment complexes nearby

Main 3 Downtown

The National

The Drakestone Apartments

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