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The Kirby

Updated 2026-08-22 · 1,835 reviewed · 202 listed · Scored from 90 Google reviews · How we rank ›

3.3(90) 55 composite score See reviews on Google ✓ Google-verified Publishes prices
Luxury High-Rise Living
The Kirby
Location
Dallas Downtown Historic District, Dallas
Service
Luxury High-Rise Living
Reviews
90
Ranking
#133 in Luxury High-Rise Living
Best for
People drawn to historic character and walkable downtown living who can tolerate infrastructure issues.

Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-08-22.

What we found

The building's historic charm and prime downtown location, combined with standout leasing staff like Christopher and Jeffrey, draw people in. Once residents move in, they encounter a pattern of serious problems: repeated water damage, persistent roach infestations, a frequently non-functional garage elevator, and common areas fouled by homelessness and poor upkeep. When issues surface, management rarely follows through or shows urgency, leaving residents frustrated and feeling unheard.

New management in late 2024 appears to have improved the leasing experience and some residents report better maintenance responsiveness since then. However, older complaints about systemic infrastructure failures, including plumbing failures and pest control lapses, continue to surface. The gap between the five-star leasing experience and the one-to-two-star living experience is stark.

Recent shift: Management transition in January 2025 marked by new leadership (Monique, Christopher) appears to have improved leasing and some maintenance responsiveness; however, reviews still surface systemic infrastructure problems unresolved by the change.

Praised for
  • historic architecture and charm
  • responsive leasing and tour staff (Christopher, Jeffrey)
  • rooftop pool and downtown location
  • quick maintenance response from team
Watch-outs
  • chronic water leaks and flooding
  • roach infestation despite monthly pest control
  • garage elevator broken months at a time
  • urine and feces in common areas
  • outdated laundry machines and general maintenance neglect
  • management dismissive of serious issues
well-maintainedpoor-maintenanceslow-repairsfriendly-staffpest-issuesclean-groundspoor-communication
Best for: People drawn to historic character and walkable downtown living who can tolerate infrastructure issues.
Think twice if: You need reliable plumbing, pest-free living, or consistent management follow-through; recurring water damage and roach problems are documented.

What's working here

  • historic architecture with high ceilings and natural light
  • rooftop pool and downtown views
  • dedicated leasing team (Christopher, Jeffrey)
  • on-site parking and fitness amenities

Read this before you tour

  • Leasing staff Christopher and Jeffrey consistently praised across multiple reviews for responsiveness and professionalism
  • Garage elevator has been non-functional for extended periods (late 2025 and summer 2024)
  • Six documented water leaks within six months for one resident; management records of maintenance requests sometimes deleted
  • Monthly pest control service does not effectively address roach infestation
  • In-unit washer/dryer units solve laundry issues; communal machines charge $2.50/load and are frequently dirty
  • New management team (Monique as General Manager, Christopher as Assistant Manager) noted as improvement starting January 2025

What residents say

Luxury High-Rise Living
Historic charm and rooftop amenities appeal, but chronic maintenance failures, pest issues, and management unresponsiveness undercut the luxury positioning.

Side by side with nearby options

  • Rated 3.3 against a 4.07 average across the 157 luxury high-rise living businesses listed here.
  • Has more Google reviews than 43% of the businesses in this directory.

What keeps coming up

old buildinghistoric charmhistoric sitearchitectureHas elevatorHas laundry roomlack of communicationdryergreat toursecurity

Why this score

How We Rank
Star rating 0
Review volume 85
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

The numbers behind the score

5
48
4
4
3
0
2
7
1
31

Contact the property

Address
1509 Main St, Dallas, TX 75201
Open in Google Maps
Attributes
has_onsite_serviceshas_wheelchair_accessible_entrancehas_wheelchair_accessible_parkinghas_elevatorhas_fitness_centerhas_private_outdoor_spacewelcomes_petshas_swimming_pool

Last verified 2026-08-22

When the office is open

Monday
09:00-18:00
Tuesday
09:00-18:00
Wednesday
09:00-18:00
Thursday
09:00-18:00
Friday
09:00-18:00
Saturday
10:00-17:00
Sunday
Closed

As listed on Google.

In their own words

Services listed
Urban loft apartmentsLoft apartmentsRenovated historic apartmentsWi-Fi/HDTVHigh-speed internet accessSky Fitness fitness centerRooftop pool and spaOutdoor kitchen with seating
Published prices
Application fee per applicant
$75
Security Deposit/Holding Deposit
$500
Security Deposit - Additional
$250
Administrative fee
$200
Pet fee at move-in, non-refundable
$300
Monthly pet fee per animal
$20

Credentials claimed:IREM Certified Sustainable Property designation

Operating:since 1913

As published by the business on its own website; not independently verified.

Questions we get asked

Do units have in-unit laundry?
Not all. Communal machines charge $2.50 per load and are often dirty or broken. Reviewers strongly recommend choosing a unit with in-unit washer/dryer.
What parking options are available?
Covered garage ($85/month), uncovered garage ($60/month), small ($35), medium ($50), and large ($65) garage spots. Garage elevator has been out of service for extended periods. No guest parking is available.
Has management changed recently?
Yes. New management started in January 2025. Residents report improved professionalism and maintenance responsiveness under Monique (General Manager) and Christopher (Assistant Manager), though older infrastructure problems persist.

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Residents consistently praise the leasing and management team-Andre, Sarah, Lisa, and Monique are named repeatedly for going above and beyond, staying after hours, and solving problems quickly. The downtown location delivers stunning city views and walkable access to Dallas's pedestrian network and DART light rail. Maintenance responds promptly to reported issues, and the property feels secure with electronic door locks and camera monitoring. Complaints center on specific equipment (hot tub and elevators have experienced extended downtime) and occasional difficulty reaching the office initially; street noise from downtown racing is noted but residents recognize management cannot control that.

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Residents consistently praise The Drakestone's responsive maintenance team, welcoming leasing process, and prime downtown location near entertainment and dining. The 100-year-old building delivers spacious lofts with panoramic views, strong concierge service, and a genuine sense of community, though some acknowledge the age-related quirks that come with historic architecture.

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Last updated 2026-08-22