Peridot residents and visitors consistently praise the elegant building, views, and staff. Tour guides Mckena and Liza earn repeated recognition for professionalism and detail. Maintenance staff including Tim and Nolan resolve issues fast. One recent resident flagged poor communication from management when raising hallway concerns before receiving a lease violation.
Last verified 2026-07-24
As listed on Google.
As published by the business on its own website; not independently verified.
Staff like Isaiah, Tyler, and Anthony earn consistent praise for warm, thorough leasing tours; long-term residents love the historic architecture and central Dallas position. However, maintenance problems-flooding, failed HVAC, broken laundry access-linger unresolved, and management becomes unreachable once residents move in, leaving repair requests closed without completion.
The Kirby draws sharp contrast between its leasing team and its operations. Christopher and Jeffrey consistently earn five-star praise for patient, transparent guidance through the signing process. Once residents move in, experiences diverge starkly: some report a clean, well-kept building with responsive maintenance; others document cascading crises including six water leaks in six months, persistent roach infestations despite monthly pest control, and elevators broken for extended periods. Management responsiveness swings between supportive and dismissive depending on the situation and staff member involved. The historic charm and downtown location remain genuine selling points, yet maintenance failures and apparent gaps in accountability have left several residents feeling misled. Concrete issues surface repeatedly: flooded units with delayed or incomplete repairs, laundry machines leaking, package theft from broken lockers, parking garage dysfunction, and documented records allegedly deleted from resident files. Newer management (Monique as General Manager, Christopher and Jeffrey as leasing agents) appear to have improved the leasing experience notably, but operational consistency-pest control that doesn't eradicate, promised fixes that don't materialize, staff attitudes ranging from helpful to condescending-remains the core frustration across one-star reviews.
The leasing team earns consistent praise for warmth and patience; Emma, Cheyenne, and Merridonna help residents feel genuinely welcome. Units are spacious and often quiet for high-rise living, and the rooftop pool draws admiration when operational. Most frustrations stem from neglected infrastructure: elevators break down for weeks, trapping residents on upper floors and blocking emergency access; roaches, mold, and unsanitary common areas persist despite repeated requests; and promised concessions, appliance repairs, and fee waivers vanish after move-in. Management responds to complaints with apologies rather than solutions, and phone and email often go unanswered for days.
Last updated 2026-07-23