Google Business Profile is the source for the business data shown here, last checked 2026-08-22. Details taken from their website were fetched 2026-07-24.
Tour experiences are consistently warm, with leasing staff like Stephanie, Liza, McKena, and Anaiah earning strong praise for knowledge and professionalism. The building itself impresses: luxury finishes, a pool, Tower Club, pilates studio, and saunas justify the price point for many residents.
Once living here, satisfaction drops sharply. Residents report poor communication from management, high staff turnover, and delayed responses to complaints. Security gaps, overcrowded parking, and hallway maintenance issues persist despite premium rent. Tim, the maintenance technician, stands out as genuinely responsive. The disconnect between the leasing experience and actual residency suggests the building sells well but delivers inconsistently.
Last verified 2026-08-22
As listed on Google.
As published by the business on its own website; not independently verified.
Long-term residents and newcomers praise the historic downtown location and thoughtful leasing staff, but persistent complaints center on management unresponsiveness and unresolved building systems. Months-long HVAC failures, delayed maintenance responses, and damage left uncorrected frustrate tenants who report trouble reaching corporate or management for resolution.
The building's historic charm and prime downtown location, combined with standout leasing staff like Christopher and Jeffrey, draw people in. Once residents move in, they encounter a pattern of serious problems: repeated water damage, persistent roach infestations, a frequently non-functional garage elevator, and common areas fouled by homelessness and poor upkeep. When issues surface, management rarely follows through or shows urgency, leaving residents frustrated and feeling unheard. New management in late 2024 appears to have improved the leasing experience and some residents report better maintenance responsiveness since then. However, older complaints about systemic infrastructure failures, including plumbing failures and pest control lapses, continue to surface. The gap between the five-star leasing experience and the one-to-two-star living experience is stark.
The National delivers the high-rise luxury experience most residents expect, with notably responsive staff and well-executed community events. Two significant frustrations emerge: initial unit defects requiring next-day repairs, and aggressive lockout fees that catch residents off guard.
Last updated 2026-08-22