Luxury High-Rise Living in Dallas, TX

Long-term residents consistently praise quick, attentive maintenance and a tight-knit, welcoming community at this historic downtown high-rise. The building's 100-year-old bones deliver character and authentic loft appeal, though living here means accepting an older property's quirks alongside excellent staff responsiveness and resident perks like coffee bars, discounts at neighborhood spots, and regular social events.

Residents consistently praise the leasing and maintenance teams for exceptional responsiveness and personalized service, with staff handling work orders same-day and going out of their way during the move-in process. The standout experience centers on named staff like Zeuma, Karime, and Ruben who provide prompt problem-solving and thoughtful touches like welcome kits and handwritten cards. However, several long-standing infrastructure issues undercut the luxury positioning: outdated laundry equipment that runs loud and hot, recurring false fire alarms in the middle of the night, frequent elevator breakdowns, and a persistent dog waste problem despite a pet park. Garage safety and building maintenance responsiveness have also drawn concern, though newer security patrols and management shifts appear to be improving the situation.

High expectations clash with daily frustration here. Tacoby's leasing team delivers the tour experience that lured people in, and the historic downtown views do shine. But behind the luxury branding, residents battle elevator downtime every other week, AC failures lasting days, and work orders languishing for weeks. The concierge shines, yet the building's infrastructure and maintenance culture leave long-term renters burnt out and leaving. Water leaks that go unrepaired for months, a power outage that charged residents $50 for emergency hotel spots, and an AC system that fails monthly paint a grim day-to-day reality. Front-desk staff like Tahj and Luis earn genuine praise, but most of the staff team strikes residents as distant. The rooftop bar and dining venues draw downtown crowds, yet there is almost no programming for the people who actually live there.

Most residents praise the renovated spaces, attentive staff (Kanesha, Aaliyah, Genesis, Brian), and strong community vibe, with many citing quick maintenance response and thoughtful design touches. However, a vocal minority flags serious issues: repeated fire alarm false triggers (ongoing over a year), unreported staff entries, incomplete repairs, billing errors, and past pest sightings in tours, suggesting management struggles to maintain the luxury standard consistently.

Staff standout-particularly leasing associate Jazmyn-turns routine apartment hunting into a smooth, patient process. Residents consistently praise the location, clean interiors, pool, and the team's willingness to help, with many staying beyond their first lease. However, a critical fault line emerges: two reviewers report severe pest infestations (fleas and roaches) that persisted despite management's claims of professional treatment. One resident also endured a week-long AC outage in 100-degree Texas heat. These aren't cosmetic complaints; they point to gaps between what the property promises and what some residents experience.

Most residents praise the clean grounds, all-bills-paid rent model, and responsive staff-particularly Lou, Khadijah, and Carolina. Maintenance requests are handled quickly, and the location near transit and restaurants works well for working professionals. One earlier tenant reported serious issues: broken heating replaced only with space heaters, mold, security deposit withheld for months without itemization, and poor communication. That review was later upgraded after new management addressed it. Most complaints centre on older management lapses rather than current service.

Positive experiences center on staff professionalism, architectural appeal, and prompt maintenance when reported; newer management has improved some resident confidence. Persistent grievances include air-conditioning failures lasting months, unresolved appliance breakdowns, $100 lockout charges, and proximity to transit-related noise and public safety incidents that undermine the luxury positioning.

Staff go out of their way to help with move-in and day-to-day questions, and the property itself is clean with solid amenities like a fitness center and pool. However, some residents report serious problems: a garage door repair ignored for weeks despite multiple follow-ups, car break-ins, cockroaches, and little enforcement of quiet hours, leaving management's responsiveness feeling inconsistent.

Walk into the leasing office and you'll meet staff who remember your name and your needs: Pam, Wilfred, Veronica, Jasmine, and Nohemi show up consistently across recent reviews as genuinely invested in the move-in process. Long-term residents report that management transitions here have improved notably, with Eric in maintenance responding fast to repair calls. The location puts you steps from highways and grocery stores, a major draw for people working across Dallas. One recent one-star review flagged an ignored microwave repair, a reminder that even well-liked properties sometimes drop a ball. Overall, residents speak of the community feeling cared for rather than just managed.

Residents consistently praise Park Hollow as a standout luxury community with beautiful, well-appointed units and attentive grounds maintenance. Staff members Lorrie and Diane earned particular recognition, and the maintenance team typically responds same-day. One older complaint about missed appointment availability suggests earlier contact issues, though recent reviews show no such friction.

Preston Heights delivers strong service from the leasing and maintenance teams, with most residents praising quick turnarounds on applications, friendly staff by name (Cheryl, Sydney, Shannon), and a quiet, clean property. However, a consistent minority reports that luxury branding does not match aging infrastructure, unresolved pest issues despite included pest control, poor communication when complaints arise, and aggressive deposit refund deductions. The complex works well for those who prioritize staff attentiveness and location; it frustrates those expecting the luxury experience the marketing promises.

Residents consistently praise the quiet, well-maintained grounds, responsive maintenance team, and friendly staff across years of occupancy. Wide amenities include covered and private parking, gym, and pool near Addison. However, leasing office communication is a friction point: applicants report weeks-long delays on decisions, fees charged before full clarity on requirements, and a 1-star review detailed concerns about discriminatory treatment and refusal to provide standard Fair Housing application information.

Staff stars like Char and Eva drive strong first impressions: residents praise their patience, knowledge, and warmth during tours and moves. Behind the scenes, management instability creates friction. Long-time tenants report communication gaps, drawn-out renewals, and towing incidents tied to miscommunication rather than clear violations. The property itself appeals, but operational consistency lags behind individual staff excellence. Quality of life varies by timing and who you reach. New residents enjoy smooth onboarding; established residents navigate murky lease enforcement and a stretched office. One low reviewer suspects promotional pricing masks deeper issues. The divide between "amazing experience" and "negligent management" hinges on whether your issue lands with a standout staffer or gets lost in understaffing.

Most residents and tour visitors experience a smooth leasing process with attentive staff and a clean, modern building in a desirable location. Maintenance and housekeeping are consistently praised for responsiveness and professionalism, though one recent review flagged serious management and communication problems after a staffing transition, including failed fire safety inspection and deferred facility upkeep.

The Willow delivers a polished move-in experience in Deep Ellum, with staff who guide tenants through leasing and respond quickly to maintenance needs. The property shines for its modern finishes, rooftop pool, and work-from-home amenities. Noise from nearby rail transit and a broken gate system trouble some residents, and a few report management has dismissive responses to these concerns.

Creekview's appeal rests on quick maintenance response and a strong leasing team, particularly Rosa and Sergio, who earn consistent praise. However, persistent plumbing failures, documented pest problems, and management's defensive handling of complaints create friction that outweighs the affordable rent and clean common areas for many residents.

Berkshire Auburn draws strong praise for its leasing and maintenance teams, with Michael and Rey specifically noted for going the extra mile. Units stay clean and repairs happen fast, and residents appreciate the pet park and fitness amenities. However, the complex faces persistent operational problems: one elevator has been down for over a month with no timeline for repair, creating hardship for families with young children and elderly residents. Car break-ins and package theft are recurring concerns, along with pest and accessibility issues, and residents report management communication often falls short when raising safety problems. Several long-term residents stick with the property and recommend it, suggesting the best experience comes when avoiding the accessibility-challenged areas. Newcomers should ask directly about garage security and elevator status before signing.

Residents consistently praise the leasing and maintenance teams, especially Marie, Adrian, and Melissa, for their professionalism and quick response times. The West End location draws workers who value walkability to downtown and nearby dining; the rooftop pool and modern finishes appeal to young professionals. However, security gaps (no hallway cameras) lead to package theft, and maintenance issues like AC failures and water damage recur. Move-out disputes over pet damage and normal wear charges have frustrated departing residents, despite the $300 pet fee already collected. The property excels at the leasing experience and day-to-day living comfort. Staff actively support residents and management takes pride in the community atmosphere. The complaint pattern centers on infrastructure vulnerabilities and billing practices at exit rather than ongoing dissatisfaction during tenancy.

Trinity Apartments draws strong praise for attentive leasing agents and fast maintenance response, with most residents celebrating the clean property and professional hospitality. However, several serious issues undermine the experience: military refunds delayed over 100 days, a four-month centipede infestation left unaddressed, and a recent car theft from a supposedly secure garage point to lapses in management accountability and resident safety.

Five-star reviews highlight the team's warmth during move-in and the Bishop Arts location's walkability to shops and restaurants. Units are spacious with natural light. But persistent complaints emerge from longer residents: no after-hours emergency maintenance left one tenant unable to lock their door for 24 hours, water leaks took over a month to resolve, pest issues lingered for weeks, and multiple follow-ups were needed for basic repairs. The leasing office communication is inconsistent, with some staff described as condescending, and the concierge often unresponsive. Heavy fees ($135 amenity charge, $100 convenience package, $150 fob replacement) frustrate tenants. Maintenance responds quickly to routine requests but struggles with urgent or structural problems like mold, flooding, and broken security features. Parking is tight unless you pay for reserved spots. Some advertised amenities (delivery service, co-working Wi-Fi details, local restaurant deals) were inactive or required repeated requests to access. Newer residents rave; longer-term tenants report deteriorating conditions, inadequate upkeep, and a pattern of broken promises.

The leasing team earns consistent praise for warmth and patience; Emma, Cheyenne, and Merridonna help residents feel genuinely welcome. Units are spacious and often quiet for high-rise living, and the rooftop pool draws admiration when operational. Most frustrations stem from neglected infrastructure: elevators break down for weeks, trapping residents on upper floors and blocking emergency access; roaches, mold, and unsanitary common areas persist despite repeated requests; and promised concessions, appliance repairs, and fee waivers vanish after move-in. Management responds to complaints with apologies rather than solutions, and phone and email often go unanswered for days.

Staff excellence masks deeper building issues. Leasing team members like Gabriela earn consistent praise for professionalism and follow-through during move-in. However, residents struggle with broken gates that compromise security, months-long waits for AC repairs, and neighbors whose late-night noise and parties go unchecked. Ground maintenance falls short: trash piles, dog waste, and pest problems persist. Deposit returns take half a year or never arrive, and the office is often closed during business hours despite listed availability. Quality of living depends heavily on your unit and neighbors. Some residents report swift maintenance and resolve issues within weeks. Others face sewage backups, wall leaks, and broken appliances without remedy. The complex feels inconsistently managed: a strong property manager cannot be everywhere, and staff who remain struggle to enforce rules or communicate transparently about timelines and rent deductions.

Staff warmth masks deeper operational struggles. Individual maintenance workers and leasing associate T'Yanna earn consistent praise, and units themselves appeal to residents; the gym and location draw interest. Response times to repair requests stretch beyond two weeks, water shutoffs disrupt regularly, and pest and mold complaints recur. Management availability and follow-through on promises disappoint most frequently. Move-in inspections often reveal dirty units and unaddressed problems. This complex charges moderate rent and avoids luxury positioning; for the price, reviewers expect faster repairs and healthier living conditions. Senior staff (Angel, Angelique, Matt) appear in both favorable and scathing accounts, with accountability lapses noted. Parking visibility, building-wide water infrastructure, and pest control merit immediate attention from new or prospective residents.

Most residents praise the maintenance team for quick, professional responses and the quiet, gated community feel despite proximity to the parkway. However, leasing-stage promises occasionally don't match reality, and management professionalism varies significantly by staff member, with some residents reporting dismissive or confrontational interactions during disputes and move-outs.

Most residents praise the leasing office staff by name, especially for personal attention and professionalism during move-in and ongoing support. The complex feels quiet and well-maintained, with responsive maintenance available round the clock. Security and pests are friction points. Several reviewers report break-ins despite gated parking, and one current tenant experienced roaches and bed bugs across multiple units. Parking fills quickly, enforcement rules feel strict, and some neighbors create noise despite the overall calm reputation.

First-time downtown renters and young professionals report genuine warmth from staff and consistently clean, well-maintained spaces that set this new high-rise apart. Leasing consultant Michael, property manager Jessica, and maintenance supervisor Alberto earn repeated praise for responsiveness and care. The building's downtown location near the Farmers Market appeals to those prioritizing walkability and urban convenience. However, phone and email responsiveness breaks down after initial leasing, and some operational choices-high parking fees, valet chaos in the shared garage, interior common areas without windows, and missing gym equipment-prompt residents to question overall value. New residents experience excellent onboarding, but communication friction and design compromises suggest the property is still stabilizing.

Half of tenants report smooth check-ins thanks to staff like Nique and Adam; grounds and common areas earn consistent praise for cleanliness and sound control. The other half describe a stark contrast: units arriving broken (mold, rust, non-working appliances), leasing office contradictions that soured negotiations, pest and animal-confinement complaints left unresolved for weeks, and stairwell sanitation failures that required tenants to clean themselves. Rent expectations are not met by unit condition. Management acts fast on immediate problems (roach treatment, burst-pipe relocations) but structural issues languish. Safety lapses like stairwell filth and nightly fire alarms appear routine rather than rare. Package theft is common enough that repeat residents now refuse delivery. The split between move-in experience and ongoing unit quality defines this complex: staff charm cannot compensate for what tenants receive at key-hand.

Interurban's historic lofts draw residents who value exposed brick, concrete floors, and downtown walkability. Management and maintenance staff, especially Ray, Desmond, and Phil, earn repeated praise for responsiveness and genuine care. However, utility bills climb unexpectedly mid-lease, parking is shared with the public, and some report roaches, uncleaned pools, and broken elevators. The building's age shows inconsistently: charm to some, deferred upkeep to others. What seals loyalty for long-term residents is the community feel and staff accessibility. New applicants sometimes hit rough scheduling and cold phone support during tours. Free Cowboys Fit membership and guest parking perks help offset rising costs, though internet lapses frustrate remote workers. Strong management can mask, but not fully solve, operating costs that many find steep for downtown Dallas.

Staff like Isaiah, Tyler, and Anthony earn consistent praise for warm, thorough leasing tours; long-term residents love the historic architecture and central Dallas position. However, maintenance problems-flooding, failed HVAC, broken laundry access-linger unresolved, and management becomes unreachable once residents move in, leaving repair requests closed without completion.

Residents consistently praise the leasing staff, particularly Neveah and Yadira, for personal attention during move-in and ongoing support. Work orders arrive swiftly, and the Deep Ellum location puts restaurants and music venues within walking distance. The community pool, gym, and workspace draw long-term renters who value quality amenities. However, recent reviews flag deteriorating maintenance: elevators frequently offline, garage doors broken, and one resident notes the building's feel has degraded since a previous manager departed. Complaints about pricing, Airbnb traffic, and inconsistent leasing office conduct suggest the experience depends heavily on which staff member assists you.

Staff named Patricia, Rosalinda, and Cristian earned consistent praise for responsive and friendly service. Leasing and maintenance both handle requests quickly, and common areas stay visibly clean. The shift comes in management communication: residents report unanswered emails, unreturned phone calls, and opaque closures like the summer pool shutdown. Parking enforcement feels punitive, with towing complaints and a recent shift to paid covered spaces. Unit quality gaps persist: promised appliance upgrades never arrive, water pressure falls short, and pest control needs more frequency. The property appeals to people seeking a well-maintained social community with reliable day-to-day service. It falters where management transparency and follow-through matter most.

The Vincent presents a sharp divide between its architectural appeal and resident experience. Reviewers consistently praise the physical units-quartz countertops, stainless steel finishes, floor plans-and specific maintenance staff like Jonathan and Yonatan for rapid, professional repairs. However, this quality masks serious operational failures. The leasing office fails at basic communication: phone calls go unanswered for weeks, promised callbacks vanish, and application processing sits idle for days. This dysfunction extends to property management. Residents report A/C outages lasting months despite repeated requests, overflowing trash bins, unmaintained pools, and slow handling of move-in defects. A system outage forced staff to rely on pen and paper, compounding chaos. Understaffing is acknowledged but unresolved; two office employees cannot manage the workload. The result is a pattern of promises broken after deposits are taken. Multiple residents describe being told units were immediately available, then facing multi-week delays. Others describe paying thousands in hotel bills or tolls while disputes dragged on. One resident waited seven years for an A/C repair until a service manager (Mr. Greg) finally intervened. The regional manager reportedly processes refunds when complaints escalate, suggesting a symptom-treatment rather than systemic fix. The complex attracts residents wanting affordable luxury but delivers unreliability that costs renters money and peace of mind.

Morgan and Daniel earn repeated praise for patient, professional leasing support; maintenance typically responds fast. The industrial loft aesthetic and Deep Ellum location draw fans. However, the app-only entry system frustrates residents when phones die or battery fails, and complaints about unaddressed mold, washer repairs abandoned for months, and management gaps (missed appointments, poor lease-end handling) raise questions about follow-through on maintenance and resident care.

Skyline's leasing and maintenance teams earn consistent praise for speed and professionalism, and spacious units with skyline views attract residents. However, persistent pest infestations, mold issues that resurface after remediation, and management's dismissal of complaints overshadow the experience. Multiple residents documented violations with the City of Dallas; management refused lease releases without penalty fees. Staff like Chakiya, Angel, Luis, and Aymeika stand out for thorough work and genuine engagement. The building has fitness centers, accessible parking, and EV charging. Residents willing to document problems and advocate constantly may find a home here; those expecting proactive maintenance and pest control should look elsewhere.

Living here feels like a gamble between a few dedicated staff and systemic neglect. New management (Asset Living) has tanked what was once a well-run property, leaving residents without AC in 95-degree heat for weeks, mold spreading unchecked, and roaches in beds while waiting for maintenance that never shows. The lease documents don't match what you pay, trash fees pile up even when it is not collected, and calling the office is futile. A small crew of leasing agents (Annessa, Cole, Frank, Judy) go above and beyond, but they cannot fix broken systems, uncommunicative leadership, or the fact that invoices arrive via money order and some buildings sit empty because residents fled. The property itself has good bones: affordable pricing, usable layouts, working pools and gyms. But since late 2025, it has become a maze of broken promises, emergency maintenance phone trees, and residents stuck between health risks and lease obligations. Those who praise it name only specific staff; those who condemn it describe years of decay under the current management team.

Five years of five-star reviews from residents credit Courtney Johnson and Brett Doody with making leasing and move-in nearly frictionless, backed by spacious units and strong amenities in a location that justifies the rent for those prioritizing Knox access. Recent residents report a sharp reversal: persistent AC drainage failures that shut down cooling outside business hours, unauthorized billing for parking, thin walls that expose neighbors' schedules, and building security that ignores vehicle theft-issues management has not addressed despite documented complaints.

Staff excellence, particularly Andre, Sarah, and Lisa, shines through in move-ins and crisis response. The complex itself draws praise for downtown views, clean grounds, and a working maintenance team that responds fast to most issues. However, significant amenities like the hot tub and elevators have gone down for weeks at a time with repairs that lag. One prospect couldn't reach the office. While many residents overlook downtown traffic noise as outside management's control, the unpredictable equipment and repair delays temper enthusiasm.

New management under Ashley has visibly improved cleanliness and maintenance response times over recent months. Residents consistently praise the maintenance crew-Jose and Angel are named for quick fixes and patient leasing help-and report peaceful, well-kept grounds with friendly office staff. However, pest infestation complaints persist despite reported maintenance requests; a few residents cite rude workers and broken playground equipment. The property sits below the luxury category average (3.6 vs 4.02), though more than half of reviewers rate it five stars.

Move-in experience and daily life are typically positive here. Reviewers consistently praise Sydney and other front-office staff for warmth and responsiveness, and many highlight the spacious floor plans, thick walls, and well-maintained grounds. The community calendar of monthly events draws residents together, and maintenance (particularly Richard, the head of maintenance) usually handles requests quickly. However, infrastructure problems undercut this narrative. Some residents report A/C outages on move-in day, recurring water pipe issues triggering fire alarms throughout winter, rust-stained bathtub leaks, and noise complaints despite promises of sound insulation. The office's refusal to waive late fees, the new package delivery lockdown requiring hours of availability, and multiple unexpected rent increases have created friction with longer-term residents. Management's defensive responses to critical reviews have also soured the experience for at least one resident.

Reviewers consistently praise staff like Yosmery, Matthew, and Julio for attentiveness and quick responses, and several note clean units on arrival and pest-free apartments. However, persistent complaints center on predatory towing practices (cars towed within an hour of pass expiration, enforcement perceived as targeting paying residents), widespread roach problems despite paid pest control, slow maintenance, safety concerns including vehicle theft and break-ins, and poorly maintained grounds. The property sits well below the Luxury High-Rise category average (3.7 vs. 4.02).

The leasing team (particularly Estefany, Tania, and Vallerie) earns consistent praise for making the move-in smooth and welcoming, and the complex's pools and fitness amenities draw positive remarks. However, long-term residents report a pattern of safety and maintenance failures: car break-ins happen repeatedly with no security cameras, elevators malfunction for extended periods, gates remain broken and open, and pest problems (roaches, rats, fleas) persist despite treatment requests. The office's response to issues ranges from dismissive to unresponsive, with some staff avoiding follow-up calls and management accused of not listening. Multiple reviewers mention sudden price changes during the application process and difficulty breaking leases. For those staying only briefly, the amenities and staff help mask these problems; those committing to longer leases report escalating frustration.

Some residents praise the maintenance team and amenities, citing responsive repairs and a well-kept pool. Many others report serious problems: sudden rent hikes, unexplained water charges, unleashed aggressive dogs on the property, theft, cockroaches, water damage ignored for days, and broken leasing promises. Management communication consistently fails residents. Policies change with minimal notice, applications go unanswered for weeks, and staff provide conflicting information. A management transition in recent months divided the experience sharply. While a few current team members earn specific praise, the organization struggles to enforce basic safety rules and deliver on stated housing terms.

Strong praise centers on select staff members who go beyond their roles to solve problems, especially during recent management shifts. Units are quiet and well-kept, located steps from Greenville restaurants and shops. Communication breakdowns plague the leasing office, leaving applicants and residents unable to reach anyone by phone or email, and parking disputes have resulted in vehicles towed from unclear spots.

Staff like Sarahi, Destiny, and Letty earn consistent praise for kindness and help with tours and moves. Yet security concerns dominate negative reviews: break-ins in covered parking, non-functional gates residents pay for monthly, and management that offers no help investigating crimes. Maintenance lapses and unexpected billing charges add to frustration.

Victoria Row delivers modern luxury finishes and a welcoming community, with staff earning specific praise. However, early security lapses left gates open for months, allowing theft, though management hired 24/7 security after complaints.

Futura Lofts draws strong praise for its staff responsiveness and industrial loft design, with many residents valuing the rooftop amenities, secure parking, and walkable Deep Ellum location. However, sustained complaints about construction noise, unresponsive management to safety issues, and energy bills reaching $300-$500 monthly (especially corner units) temper enthusiasm. Rent increases averaging $100-$200 yearly and recurring maintenance gaps create friction for longer-term residents.

The Kirby draws sharp contrast between its leasing team and its operations. Christopher and Jeffrey consistently earn five-star praise for patient, transparent guidance through the signing process. Once residents move in, experiences diverge starkly: some report a clean, well-kept building with responsive maintenance; others document cascading crises including six water leaks in six months, persistent roach infestations despite monthly pest control, and elevators broken for extended periods. Management responsiveness swings between supportive and dismissive depending on the situation and staff member involved. The historic charm and downtown location remain genuine selling points, yet maintenance failures and apparent gaps in accountability have left several residents feeling misled. Concrete issues surface repeatedly: flooded units with delayed or incomplete repairs, laundry machines leaking, package theft from broken lockers, parking garage dysfunction, and documented records allegedly deleted from resident files. Newer management (Monique as General Manager, Christopher and Jeffrey as leasing agents) appear to have improved the leasing experience notably, but operational consistency-pest control that doesn't eradicate, promised fixes that don't materialize, staff attitudes ranging from helpful to condescending-remains the core frustration across one-star reviews.

Zang Flats offers modern units in a walkable Oak Cliff location, but residents report a sharp divide between promise and delivery. A handful praise the building design and quick staff responses, yet dominant complaints center on a non-functional leasing office (replaced with AI), an elevator broken for weeks at a time, delayed repairs (air conditioning failures lasting weeks), and poor security leading to car thefts. Multiple residents felt ignored during maintenance emergencies and charged unexplained fees.

Staff excel at leasing and day-to-day resident support, with Tyler, Anthony, and Isaiah frequently praised for thorough tours and quick problem-solving. However, building maintenance is inconsistent: residents report roaches, broken elevators, extended HVAC failures reaching 90°F, and poor cleanup standards that undermine the luxury positioning. A major flood at the Mercantile tower displaced residents and exposed weak crisis communication. Some tenants faced stress, damaged belongings, language barriers with staff, and contested administrative fees during transfers. Management responsiveness varies sharply between departments.

Most residents praise Paseo's intimate courtyard setting, walkable Knox-Henderson location, and attentive maintenance. One older complaint flagged poor communication about lease availability; most praise leasing staff Madeleine and Steve for going above expectations.